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Achieving Retail Excellence Through Custom eLearning Solutions

Upside Learning

This gap in training can directly impact on customer service, sales, and operational efficiency. It ranges from excellent customer service to effective communication and also high-quality product and service knowledge. Customer-Centric Training: Retail is people-oriented, and customer service impacts sales and brand loyalty.

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5 keys for Section 508 Compliance and Web Accessibility

Web Courseworks

If web accessibility issues for disabled users aren’t accounted for and addressed at the outset of the design process, the back end of a project can morph into an imposing labyrinth of alt-text, tabbing, transcript, and template color contrast nightmares. A Section 508 Web Accessiblity Success Story.

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Top 5 Things Associations can Learn from Corporate Training Departments

Association eLearning

Most associations have provided some degree of member education as part of their mission. And for associations, educational offerings can be a valuable source of non-dues revenue. To grow this opportunity, associations can learn from corporate training departments. Corporate universities. Organizations like Yum!

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A Collaborative Approach to eLearning Instructional Design and Product Design

eLearningMind

The reasons for doing this boil down mostly to efficacy and what is ultimately going to work for clients who increasingly need ELM to deliver full-service elearning offerings. Case in point: An ELM client needed us to create scenarios to teach their sales associates how to respond and recommend products to customers on the sales floor.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Narrow Your Focus for Branching Scenarios

Experiencing eLearning

If you narrow your focus for branching scenarios, you can alleviate that issue. “Customer service” could mean way too many different things in different organizations. One of the biggest challenges of creating branching scenarios is managing the complexity and keeping it from growing out of control.

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Storyline Accessibility and Mayer’s Principles

Scissortail's Learning Nest

All those extra clicks could even be an accessibility issue for users who experience pain in their hands with repetitive use. I generally create this in a two-column table format, with image descriptions in one column and the narration script associated with each image in the other. Surely there’s a happy medium, right?

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