The Learning Dispatch

NOVEMBER 28, 2018

Programmers are (often, not always) a libertarian bunch, who push ahead with the latest and greatest programming techniques and who look to laws and regulations as obstacles to be circumvented (Heather Burns eloquently highlights this attitude as it relates to accessibility , as well as the challenges it brings).

Compliance Training 67

Compliance Training Sexual Harassment Training Diversity Training Harassment Training 67

Coreaxis

MAY 17, 2018

Here are a few examples of companies with flawed performance metrics. This is an instance of a counterproductive metric: the organization’s own goals (providing excellent patient care) cannot be met because of the new requirements. Rankings that Reinforce Bad Behaviors. Inflexible Interpretations that Ignore the Whole.

Metrics 40

Metrics Examples Companies Guidelines 40

eLearningMind

MARCH 3, 2025

Metrics like learner satisfaction scores, content comprehension rates, and skill application assessments offer quantifiable evidence of program efficacy. Quantitative metrics , such as satisfaction scores and knowledge retention rates, offer measurable insights into the effectiveness of training components.

Effectiveness 52

Effectiveness Diversity Training Metrics Train 52

TalentLMS

FEBRUARY 25, 2022

Without useful metrics or clear benchmark goals, it’s difficult to know what’s working and what needs more attention. Training can make people aware of the issues and even change attitudes. But if it’s not also structured to change behavior, it won’t have the impact you want. Aim for behavior change.

Diversity Training 98

Diversity Training Program Metrics Train 98

Hurix Digital

MAY 12, 2025

Other essential soft skills include emotional intelligence, a positive attitude, and creativity. Streamlining Processes and Resolving Issues Strong collaboration and effective communication streamline processes and resolve issues faster, minimizing errors and delays. Table of Contents: What is Soft Skills Training?

Simulations 52

Simulations Industry Diversity Training Blended Learning 52

Gyrus

MARCH 17, 2024

Research suggests that anti-bias and diversity training can effectively reduce bias and increase awareness and understanding of diversity issues. Conversely, diversity training aims to cultivate an environment of inclusivity by promoting understanding and respect for individuals from diverse backgrounds.

Sexual Harassment Training 130

Sexual Harassment Training Diversity Training Harassment Training Compliance Training 130

Gyrus

MARCH 17, 2024

Research suggests that anti-bias and diversity training can effectively reduce bias and increase awareness and understanding of diversity issues. Conversely, diversity training aims to cultivate an environment of inclusivity by promoting understanding and respect for individuals from diverse backgrounds.

Sexual Harassment Training 130

Sexual Harassment Training Diversity Training Harassment Training Compliance Training 130

Gyrus

MARCH 17, 2024

Research suggests that anti-bias and diversity training can effectively reduce bias and increase awareness and understanding of diversity issues. Conversely, diversity training aims to cultivate an environment of inclusivity by promoting understanding and respect for individuals from diverse backgrounds.

Sexual Harassment Training 130

Sexual Harassment Training Diversity Training Harassment Training Compliance Training 130

Learnnovators

JANUARY 18, 2023

In information security, as quite a few studies confirm, age is not the sole or defining factor for predicting risky behavior. Further, these sloppy stereotypes ignore the issues of difference in access to technology, and the class privileges that influence the digital divide. (We Important Questions We May Fail to Raise.

Solution 130

Solution Cyber Security Training Code of Conduct Compliance Training 130

CLO Magazine

AUGUST 22, 2024

As a team of one at a midsize nonprofit, I don’t always have the capacity to do a pre-assessment, immediate post-assessment, 30-day observation for behavior change and business impact study (to say nothing of that other level of analysis to which we all aspire–looking at you, ROI). I am no stranger to this misstep.

Teams 84

Teams Metrics Case Study Poll 84

CLO Magazine

MARCH 5, 2019

They may not be fully aware of how misunderstandings related to social and behavioral differences can lead these employees to disengage. Influencing Behaviors Across the Firm. When faced with behaviors unfamiliar to, or at odds with, what management might consider the “norm,” majority culture members may form unconscious biases.

Coaching 89

Coaching Culture Help Behavior 89

CLO Magazine

JULY 20, 2021

In order for managers to effectively address gaps in performance, they must start by asking four questions: Does my direct report have the information, abilities and attitude to be effective in their position? Still, most managers don’t know how to uncover the root cause of an employee’s performance issue.

Organization 89

Organization Performance Support Attitudes Metrics 89

PDG

SEPTEMBER 27, 2023

Your ability to optimize sales performance as a pharma/life sciences brand and/or sales leader is significantly shaped by the metrics you’re tracking. Pharma companies have long relied on “hard” or quantitative metrics that are tied closely to monitoring reach and frequency. However, such metrics only tell part of the story.

Sales 59

Sales Metrics Case Study Coaching 59

Adobe Captivate

MAY 29, 2018

Every company seeks training programs to transform its employees in terms of knowledge, skills, and even, attitudes. You start wishing for your engagement and training programs to go an extra mile…to go beyond imparting knowledge and skills, and to influence your employees’ attitudes and behaviors. Looking For An Extra Mile?

Companies 69

Companies Benefits Metrics Attitudes 69

CLO Magazine

AUGUST 21, 2020

I know that this is my issue. Grant adds that leaders should be dealing with their own unconscious bias because it’s going to show up in their behavior at work. “We But in order to better address issues like racism, discrimination and bias, these questions do a surface-level amount of work. The next step is ownership.

Diversity Training 98

Diversity Training Harassment Training Brain Compliance Training 98

Obsidian Learning

DECEMBER 3, 2018

These metrics are helpful for making the case for learning, but are insufficient to argue for the value of learning to the organization. Level 3: Behavior. At Level 3, we measure the application and implementation of learning – changed behaviors on the job. Can you quantify the value of these behavior changes?

Blended Learning 73

Blended Learning Blended Program Effectiveness 73

Obsidian Learning

NOVEMBER 26, 2018

These broader course-level objectives can then be broken down into the specific tasks/skills/behaviors required to achieve a specific course goal. In the example, our construction client is looking for an improved productivity metric within 6 months for teams whose supervisor has attended this training as compared to those who have not.

Learning Objects 96

Learning Objects Blended Learning Learning Objectives Blended 96

CLO Magazine

OCTOBER 14, 2020

Glassdoor research from last year shows that more job-seekers are also looking for opportunities to work on DEI issues today — up 35 percent in the U.S. Murray says L&D is influential in training and institutionalizing the types of behaviors we want to see in our workforce and cultures. and 19 percent in the United Kingdom.

Diversity Training 95

Diversity Training Support Leadership Journal 95

PDG

APRIL 15, 2024

Leading indicators are metrics that should be shared and agreed upon with your sales reps so they understand how their performance is being measured, understand the targets, and understand the pathway to success. Observed moments of truth define those key moments where a sales rep’s choice of behavior can make or break the outcome.

Sales 52

Sales Assessment Performance Metrics 52

CLO Magazine

MARCH 30, 2020

Training to mitigate bias must be driven from executive leadership who will model the behavioral and procedural changes needed. Trainers should be highly qualified and well-versed in the social psychology of attitude formation, be excellent and empathetic facilitators, and have a nonthreatening and inclusive style that avoids guilt trips.

Diversity Training 83

Diversity Training Case Study Metrics Micro-Learning 83

Mindflash

AUGUST 4, 2011

From my perspective, coaching is more task oriented and process-driven as compared to mentoring, which is related to supporting more strategic changes in behavior, capabilities and attitudes. If you have put appropriate metrics in place related to the goal, there will be no question at all when you have achieved it.

Mentoring 67

Mentoring Metrics Oracle Coaching 67

CLO Magazine

OCTOBER 6, 2020

Laguarta planned to continue that transformation by driving rapid growth through a “winning with purpose” attitude. While in some cases the problem involves a skill gap or behavior issue that can be addressed by training, in others the solution may require hiring new staff or implementing new technology.

CLO 102

CLO Case Study Portfolio Virtual World 102

CLO Magazine

AUGUST 24, 2013

The longtime University of Wisconsin at Madison professor wrote a series of articles in 1959 for the American Society for Training and Development that outlined what became known as the four levels of evaluation — reaction, learning, behavior and results. a learning metrics and measurement consultancy, is a proponent of this approach.

Phillips 62

Phillips Kirkpatrick Ratio ROI 62

Interactive Services

AUGUST 15, 2019

The study revealed that a wide variety of metrics were being used, of which one of the most common, naturally, was the successful completion of training courses by employees. Forty-four per cent of respondents cited workforce training as the biggest operational issue around managing compliance risks. Compliance Training Data Analysis.

Compliance Training 40

Compliance Training Compliance Analytics Trends 40

Everwise

FEBRUARY 28, 2017

Expectations are set and norms of behavior are learned during this time. Rather than spending months haltingly building connections and branching out at their own speed, they can be supported in exploring social circles which will help them solve issues and be collaborative. Why does it matter?

ROI 55

ROI Metrics Culture Behavior 55

Degreed

AUGUST 11, 2016

The fact that this evidence hasn’t eradicated workplace discrimination points to an issue that runs deeper within our company cultures. We like to believe that we make rational decisions, but 90% of our behavior is generated outside of consciousness. She didn’t have the right attitude for the team. ?

Cognitive 45

Cognitive Diversity Training Metrics Attitudes 45

CLO Magazine

MAY 24, 2017

Chief Learning Officer ’s “2015 CLO Measurement and Metrics Survey” indicated that 36 percent of CLOs are using business impact to show the value of learning to the broader enterprise. Nothing is more disappointing than developing key talent, only to have them leave because of issues beyond the CLOs’ responsibility.

CLO 61

CLO Culture Global ROI 61

CLO Magazine

AUGUST 21, 2013

Revenue-generating leadership is a function of analyzing market forces plus the organization’s culture and desired individual (leader) behaviors. Leadership is a complex phenomenon involving more than just individual behavior. The learning leader needs their conclusions regarding the following issues.

Leadership 56

Leadership Develop Predictions Metrics 56

ICS Learning

AUGUST 26, 2013

Presumably, on analysis of the business goal or problem, it has been determined that at least part of the solution involves a change in human behavior or performance. Developing a training solution to address these issues will require specifying the details of the training needed to bring about the desired changes.

Blended Learning 100

Blended Learning Authoring Tools Compliance Training Simulations 100

CLO Magazine

OCTOBER 11, 2013

But when the western region’s workforce grew from 12,000 to 16,000 employees in two years, a comprehensive business review revealed customer satisfaction issues such as inconsistent service, late product delivery and client relationship concerns. To do that, everyone in the region needed to learn new skills, attitudes and behaviors.

Customer Service 60

Customer Service Services Culture Custom 60

PDG

MAY 15, 2024

By doing so, they miss out on identifying and solving persistent issues that could be limiting their reps’ performance. Sales leaders aim to evaluate their reps’ skills and attitudes, ensuring they can perform well. Establishing clear metrics is crucial for maintaining accountability.

Sales 52

Sales Teams Coaching Long Tail 52

PDG

APRIL 21, 2025

That means recognizing where each team member stands in terms of performance in their aptitude (skills and knowledge) and attitude (mindset, motivation, and behavior) and then finding meaningful ways to improve both. Make use of success metrics to track re-engagement efforts. The good news? Normalize feedback.

Coaching 52

Coaching Performance Support Leadership Mentoring 52

Roundtable Learning

MARCH 27, 2023

You may be wondering, are underperformance and turnover generational issues? On the other side of the coin is the need for leadership strategies that address work culture issues. There’s no denying that the global pandemic impacted social attitudes toward work. Coaching is best used when there is potential to change behavior.

Coaching 52

Coaching Conversation Performance Support Performance 52

Obsidian Learning

OCTOBER 30, 2015

And don’t forget to include open-ended questions that allow learners to identify specific issues you might not have considered. When this requirement has been met, we’re satisfied that the course successfully teaches the knowledge, skills, and attitudes (KSAs) required to correctly perform the tasks being taught.

Kirkpatrick 40

Kirkpatrick Effectiveness Course Tips 40

WhatFix

DECEMBER 13, 2024

One key component of this process is assessing employee competencies, including the skills, behaviors, and knowledge that determine how well each team member is suited for their role. Types of Competencies The term competency encompasses many different types of skills, behaviors, and attributes that contribute to professional success.

Assessment 52

Assessment Methods Tips Performance Support 52

learnWorlds

MAY 11, 2023

The goal of extended enterprise training is to ensure that external partners have the knowledge and skills required to use a company’s products or services safely and effectively and to align their behavior with the company mission and brand image.

Compliance Training 52

Compliance Training Enterprise Diversity Training Metrics 52

learnWorlds

MAY 11, 2023

The goal of extended enterprise training is to ensure that external partners have the knowledge and skills required to use a company’s products or services safely and effectively and to align their behavior with the company mission and brand image.

Compliance Training 52

Compliance Training Enterprise Diversity Training Metrics 52