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The Ultimate Checklist of Must-Have Customer Service Skills

Infopro Learning

When a customer complains about a shipment taking too long, a sympathetic response, such as I can understand how disappointing that must be, shows that youre diagnosing a problem and engaging. This shows you are attentive and ensures you tackle the right problem. Positive Attitude: Making the Experience Right Positivity is contagious.

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The differences between learning in an e-business and learning in a social business

Jane Hart

E-learning and blended learning solutions predominate, although classroom training still persists, and some formal learning takes place on-the-job. Frequently misunderstood as meaning adding social media to the “learning blend” and/or to be achieved by upgrading to a social LMS. Attitude to autonomous learners.

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How Job Rotation Boosts Employee Morale

Thinkdom

One strategy that can infuse your organization with fresh energy and drive is job rotation. Job rotation isn't just a technique for mixing things up; it also aligns with both individual growth and organizational goals. What is Job Rotation? It is when employees switch jobs or tasks within the company.

Job 52
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Becoming a learning enterprise is a culture-change journey

CLO Magazine

Yet top-down power relationships, decision-making and attitudes toward failure still exude “traditional enterprise.”. Amid the traditional, something new is trying to emerge — an enterprise that is more fluid and agile, ecological, innovative and quick to recognize and mine insights from problems. Not Just an Add-On.

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How Toyota Motor Europe Manages a Large, International eLearning Program

OpenSesame

So when we came across Bill Goodwin’s article about Toyota Motor Europe’s elearning upgrades, we wanted to know more. In 2005, Toyota Motor Europe (TME) started job-based training in four levels divided by maintenance/repair and diagnosis. 3 years later, the problems started to surface. It was hard to maintain. What to do next.

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Beat the Machines with these 10 Employability Skills for the Future!

TalentLMS

Complex Problem Solving. Another skill in our list of employability skills of the future involves finding creative solutions through problem-solving. Solving problems can actually be done by automation; and in some cases, machines might even prove to be better than us humans. Oftentimes, problems have no rational answers at all!

Skills 72
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7 Benefits of Building a Customer Education Program [Guide]

learnWorlds

Customer education is any purposeful and organized learning activity designed to impart attitudes, knowledge, or skills to customers by a business or industry. People are more likely to upgrade to a higher plan for your services. All you have to do is choose a course platform that can do the job for you.