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The Ultimate Checklist of Must-Have Customer Service Skills

Infopro Learning

When a customer complains about a shipment taking too long, a sympathetic response, such as I can understand how disappointing that must be, shows that youre diagnosing a problem and engaging. This shows you are attentive and ensures you tackle the right problem. Positive Attitude: Making the Experience Right Positivity is contagious.

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The differences between learning in an e-business and learning in a social business

Jane Hart

Frequently misunderstood as meaning adding social media to the “learning blend” and/or to be achieved by upgrading to a social LMS. Attitude to autonomous learners. TNA means the problem has already been identified as needing a training solution. Co-designing solutions to performance problems. Social learning.

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Software upgrades fare better with eLearning

Aptara

Software upgrades fare better with eLearning. Peter Bruzzese countered that some companies have indeed taken this lax attitude to aptitude assessment and training when new versions of software are released, to their detriment. Companies could be bringing their professionals up to date but are largely missing the chance.

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Becoming a learning enterprise is a culture-change journey

CLO Magazine

Yet top-down power relationships, decision-making and attitudes toward failure still exude “traditional enterprise.”. Amid the traditional, something new is trying to emerge — an enterprise that is more fluid and agile, ecological, innovative and quick to recognize and mine insights from problems. Not Just an Add-On.

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How Toyota Motor Europe Manages a Large, International eLearning Program

OpenSesame

So when we came across Bill Goodwin’s article about Toyota Motor Europe’s elearning upgrades, we wanted to know more. 3 years later, the problems started to surface. Using Bloom’s Taxonomy, the team applied knowledge skills and attitude learning objectives to each page of a course. It was hard to maintain. What to do next.

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Why an Instructional Design Degree from Bloomsburg University ROCKS!

Kapp Notes

But, in our Advanced ID class students apply that theory to a problem in the field. We also have a game course where they create interactive games for learning to solve the needs of a client (again the students interact with external clients and produce a solution to their problem). The mix creates grounded and not arrogant designers.

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Beat the Machines with these 10 Employability Skills for the Future!

TalentLMS

Complex Problem Solving. Another skill in our list of employability skills of the future involves finding creative solutions through problem-solving. Solving problems can actually be done by automation; and in some cases, machines might even prove to be better than us humans. Oftentimes, problems have no rational answers at all!

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