The Performance Improvement Blog

OCTOBER 15, 2012

training, classroom education, e-learning, coaching, policy change) and then attributing that behavior change or lack of change to what happened in the “black box”. number of graduates, national exam scores) and outcomes (e.g., It is evaluating what people think and do after the intervention (e.g.,

Evalution 187

Evalution Open Examples Comparison 187

Spark Your Interest

JANUARY 11, 2022

There are examples of training evaluations that focus on the financial costs of changing behavior. The added benefit of this is that the supervisor can also provide coaching and feedback. An employee’s supervisor can do continued coaching and assessment and it can be included as a formal part of the evaluation of training.

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Evalution Examples Diversity Training Compliance Training 245

learnWorlds

APRIL 13, 2022

Not only that, but men score higher in dark personality traits. You’ll see how women’s leadership coaching can help female leaders overcome these challenges and build core competencies to lead their teams to success. 1 What is Women’s Leadership Coaching. 3 The Importance of Career Coaching for Women. Table of contents.

Coaching 98

Coaching Leadership Teach Diversity Training 98

Axonify

JUNE 15, 2018

If you hope to achieve level 3 (behavior), you have to ask managers or trainers to schedule extra time for observations at specific intervals after the training event. and test scores (if someone gets a 85%, what happens to the missing 15% when they get back on the job?). Microlearning is built for measurement.

microlearning 167

microlearning Metrics Kirkpatrick Behavior 167

Kapp Notes

JULY 29, 2014

Lennox: Qstream is a scientifically proven method for developing long-term retention and behavior change in professional sales teams. Through push notifications, an easy-to-use interface and the application of scoring and leaderboards, we see regular engagement levels of 94% or higher.

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Conversation Analytics Sales Blended Learning 198

Learning Visions

MAY 7, 2014

The only way you get to level 4 is through level 3 (behavior) -- application on the job. Instead of learning objectives, we need to talk about critical behaviors. They decided on their level 4 first -- to have 90% satisfaction scores. They could look at their Quality scores across locations and they were all going up.

Evalution 157

Evalution Effectiveness Case Study Kirkpatrick 157

Learning Pool

NOVEMBER 26, 2024

Relying on basic training data like completion rates or quiz scores may leave you missing critical insights. Analyzing and Predicting Compliance Risk Learning Pool’s adaptive compliance courses enable organizations to both analyze and predict compliance risk by providing deep insights into employee behavior and knowledge gaps.

Predictions 52

Predictions Compliance Training Compliance Metrics 52

LifterLMS

SEPTEMBER 30, 2021

Learn how to integrate behavior change into online learning with Chris Taylor from Actionable in this episode of the LMScast podcast hosted by Chris Badgett from LifterLMS. In this episode Chris and Chris talk a lot about learning, and more specifically about behavior change, because it’s not just about content. Chris Taylor: Thanks.

Behavior 98

Behavior Compliance Training Change Metrics 98

Axonify

AUGUST 30, 2018

We can all recite the four levels of the Kirkpatrick Model (reaction, learning, behavior, results), but we still can’t prove the impact of training on business results. They amass a significant collection of data on interactions and behaviors over time that ultimately connect to your buying decision. They don’t have enough data!

Metrics 133

Metrics Business Case Study Training 133

Training Industry

JANUARY 20, 2014

But, what about tools that support a coach? We looked at how companies support sales coaches, and found a few interesting parallels to the use of tools and technologies in the greater training environment. The tool choices we offered were a wide range of potential additions to the classic one-on-one coaching environment.

Coaching 63

Coaching Sales Performance Support Support 63

Docebo

MARCH 2, 2022

20% – coaching, mentoring, developing through others. The 20 focuses on coaching and mentoring via interactions with subject-matter experts and colleagues. Twice more likely to report improvements in customer satisfaction scores (42% vs. 18%). They have noticed positive changes in staff behavior (28% vs 12%).

Blended Learning 170

Blended Learning Docebo LMS Mentoring 170

The Logical Blog by IconLogic

JANUARY 2, 2018

If your design manager previously scored four out of five stars in communication, for example, and now they’re performing at more of a three-star level, maybe a little employee coaching is in order. You may need to explain the impact of a business process being done properly, or how their behavior is affecting the team.

Issue 0

Issue Performance Problem Job 0

SweetRush

MAY 5, 2025

Learning Analytics and Data-Driven Insights : AI analyzes extensive learning data (engagement, scores, time, qualitative feedback) to identify trends and correlations, providing a comprehensive view of effectiveness and informing data-driven decisions on learning strategies and investments.

ROI 52

ROI Effectiveness Diversity Training Analysis 52

Thinkdom

JANUARY 16, 2025

Motivates Behavioral Change: Learners who feel emotionally connected to their training content are more likely to change their workplace behaviors for the better. Employee Engagement Scores Why It Matters: Emotionally intelligent workplaces foster higher levels of employee engagement, leading to better collaboration and productivity.

ROI 52

ROI Roles Metrics Diversity Training 52

Cylient

NOVEMBER 27, 2019

That sounds like a coaching culture to me! Let’s look at how taking a coaching approach to strengthening these essential cultural elements can build your organization’s coaching and performance “muscles” at the same time. to score high on organizational performance, says RedThread Research.

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Coaching Performance Support Performance Culture 60

Integrated Learnings

JANUARY 6, 2010

These objectives are a list of observable behaviors that learners should be able to perform upon the completion of training. An instructional designer is accountable for ensuring that those specific behaviors are practiced and assessed during training. Definition : The observable behavior that must be performed on the job.

Performance 112

Performance Compliance Training Simulations Behavior 112

Axonify

MAY 29, 2018

As a director of training and a football coach on the side, Orona recognized Axonify’s approach to ingraining knowledge to ultimately influence behavior was similar to what he used in coaching. Gary Orona, Director of Training and Development, Northgate González Market Once a coach…. I’m a high school football coach.

Market 124

Market Association Learning Management System Compliance Training Association LMS 124

Tony Karrer

DECEMBER 10, 2008

Will the retail sales training change behavior in ways that improve customer satisfaction? Understanding this model is important in order to be able to apply it within different situations in order to help drive behavior change that ultimately leads to improvement in metrics. As part of these email reminders, there is subtle coaching.

Metrics 100

Metrics Performance Support Score Survey 100

Axonify

MARCH 5, 2018

We wanted to check the confidence of the advisors so we could support them with coaching when needed. Axonify’s Microlearning Platform included both confidence-based assessment and a method of tracking that confidence alongside both knowledge and behaviors. We wanted to be sure they were applying that knowledge correctly.

Customer Service 160

Customer Service Services Custom microlearning 160

Matrix

NOVEMBER 4, 2021

Even when learning is aligned to company needs and team goals, new skills or behaviors won’t become habits without enough practice. With managers involved in formal learning, it’s more likely they will take it upon themselves to create the right conditions for practice followed by desired behavioral change.

Activities 95

Activities Management Training Train 95

Gyrus

MARCH 15, 2024

Continuous performance feedback helps employees modify their behavior or reorient their efforts toward the correct goals. You also need to be the coach. Acting on a hunch and jumping directly to performance scores. Having a one-way conversation and commenting on behaviors or actions. What are the 5 performance ratings?

Performance 130

Performance Guide Evalution Templates 130

Gyrus

MARCH 15, 2024

Continuous performance feedback helps employees modify their behavior or reorient their efforts toward the correct goals. You also need to be the coach. Acting on a hunch and jumping directly to performance scores. Having a one-way conversation and commenting on behaviors or actions. What are the 5 performance ratings?

Performance 130

Performance Guide Evalution Templates 130

Gyrus

MARCH 15, 2024

Continuous performance feedback helps employees modify their behavior or reorient their efforts toward the correct goals. You also need to be the coach. Acting on a hunch and jumping directly to performance scores. Having a one-way conversation and commenting on behaviors or actions. What are the 5 performance ratings?

Performance 130

Performance Guide Evalution LMS 130

CLO Magazine

JUNE 10, 2018

Women scored higher than men in Open-Mindedness and Adapting Socially. Men scored higher than women in Even Disposition. There were no differences among scores for the other six competencies. Enter vertical behavior change mapping. She was surprised to see her score was below the norm on Even Disposition.

Leadership 82

Leadership Quality Global Case Study 82

Paradiso Solutions

JULY 7, 2022

Google uses whisper courses for on-the-job microlearning , from coaching to inclusion. For example, managers see a whisper lesson in their lowest-scoring management behavior. In their survey results, managers see a whisper lesson relevant to the lowest-scoring management behavior. Putting together a framework.

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Course Cognitive microlearning Google 98

Clarity Consultants

FEBRUARY 9, 2025

Customer satisfaction scores: Monitor improvements in customer feedback and loyalty. A well-structured L&D strategy should include a mix of formal and informal learning, coaching and mentoring, and targeted training programs. Engagement scores: Use surveys to assess employee satisfaction and motivation improvements.

Metrics 59

Metrics Performance Support Performance Business 59

ID Reflections

DECEMBER 17, 2014

While it focuses on guiding organizations to select the right people at the top, the lessons can be applied to recruiting, coaching, developmental feedback and team building. Each individual will have a mix of scores on the seven scales mentioned. “ The thrust of his book is on, as the title says, “don’t hire the best”.

Case Study 113

Case Study Coaching Culture Theory 113

Axonify

MAY 26, 2017

If we can help employees leverage the same behaviors they use to solve everyday problems with shared knowledge, we can provide better performance support options and build our learning ecosystem framework on a stronger foundation. One session participant asked “We already don’t make great use of the data we have—completions and scores.

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microlearning xapi Augmented Reality Conference 124

Elucidat

MARCH 3, 2025

Many, but not all, L&D teams still rely on completion rates, survey feedback, and assessment scores as their main evaluation methods. Challenges of measuring learning impact What stops learning teams from measuring more than completions and scores? Others are focused primarily on completions and scores. Who is affected?

Metrics 52

Metrics Management Compliance Training Case Study 52

The Performance Improvement Blog

DECEMBER 16, 2015

Coaching – a relationship in which a trained coach helps an employee develop the knowledge and skills to be a more effective manager by addressing real situations that manager faces in workplace. Game –engaging employees in learning by applying principles of gaming (scoring, competition, rules of play, etc.)

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Simulations Wiki Case Study Performance Support 100

Mindflash

JULY 28, 2014

But if your purpose for creating a training course includes one or more of the following—to motivate the learner, make learning engaging, assess knowledge, drive behavioral change, close training gaps, gain visibility into performance, or measure ROI—you should probably include quizzes in your online training. The Art of Quizzing.

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Quiz Online Learning Objects Train 97

Axonify

MAY 12, 2017

L&D must evolve its measurement practices beyond traditional metrics like completions, training hours, quiz scores and satisfaction. Axonify LeaderZone is designed to do just that—put actionable data into the hands of those outside of L&D to improve their coaching outcomes. Data is the key in both conversations.

Metrics 113

Metrics Action Learning Performance Support Teams 113

CLO Magazine

JULY 29, 2020

We have plenty of test scores. This may include sales results, net promoter score, recordable safety incidents, first-call resolution, etc. How does the organization determine whether employees are demonstrating the right behaviors on the job? We’re great with surveys. In some cases, this data already exists.

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Brandon Hall Score Problem Market 116

Living in Learning

AUGUST 14, 2009

We should also embrace the role of subject matter experts (SMEs), knowledge bases, coaching/mentoring, and the collaborative benefits of social media. Consider the role of a manager offering coaching. Were coaching materials part of the learning solution design? Then what do we do? Consider the role of the Help Desk.

Instructional Design 170

Instructional Design ADDIE Blended Learning Design 170

Learning Visions

FEBRUARY 16, 2023

Here are my session recaps from two days at ATDTK23: TUESDAY – February 6, 2023 Opening Keynote – Limitless: Supercharge Your Brain to Learn Faster and Remember More (Jim Kwik) Touted as a “world-renowned brain coach”, Jim Kwik is on a mission to help people get more out of learning and productivity. All behavior is belief driven.

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Summary Conference Knowledge Virtual Classroom 215

Upside Learning

MARCH 24, 2025

If the learner scores below 70%, assign extra reading). AI-powered Personalization: Uses machine learning to track behavior, recommend content, and predict learning gaps. Emerging Trends in Adaptive Learning The future of adaptive learning includes: AI-powered coaching Real-time feedbackfromperformance data.

Diversity Training 130

Diversity Training Compliance Training Custom eLearning Development eLearning Strategy 130

Degreed

SEPTEMBER 8, 2021

Managers, overall, ranked as ‘average’ in the eyes of many Australians, scoring just 5.6 The most important behaviors that workers want from their leadership are authenticity, trustworthiness, and inspiration. Peer-led learning, coaching, and mentoring are important ingredients for upskilling leadership. New Leadership Skills.

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Skills Leadership Theory Mentoring 128