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Competency-Based Training: The Ultimate Guide to Building a Skilled Workforce

Ninja Tropic

These competencies can be divided into two main categories: technical competencies and behavioral competencies. Behavioral competencies include the interpersonal skills and attributes that facilitate effective interaction and collaboration with others. Training Method: Interactive tutorials with real-time practice.

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6 Tips To Improve Customer Service With Online Training

Docebo

For example, if they handle a customer complaint incorrectly, they will receive immediate feedback and be able to modify their performance behaviors. Offer on-the-job training tutorials. Online tutorials give them the ability to access “moment of need” information that helps them do their job more efficiently.

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10 best customer onboarding software for 2024

Paradiso

It typically includes features such as step-by-step tutorials, automated welcome emails, personalized content delivery, and interactive user guides. Tutorial and Training Platforms: Platforms offering video tutorials and training modules to educate users about product features and functionalities.

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Increase Course Performance with These 7 Tips for Bite-Sized eLearning

Docebo

Here are 7 tips and tricks for creating microlearning materials for your bite-sized eLearning program: 1. Create microlearning online tutorials, presentations, serious games, and simulations that focus on work-related tasks and skills. Survey your learners to identify their performance gaps. Stick To One Subject. START A TRIAL.

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6 Top Tips To Measure Online Training With LMS Metrics

Litmos

In this article, I’ll share six tips to measure online training with the help of LMS metrics. . LMS metrics allow you to identify areas for improvement and provide follow-up online training resources, such as microlearning online training tutorials that bridge skill gaps and improve comprehension. Consider The Net Effects.

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5 Questions for Making Better Customer Education Content

TechSmith Camtasia

TechSmith Customer Education Manager, Doug Brunner believes customer education content is about more than training or tutorials — but about helping users help themselves. For us, this takes the form of tutorial videos, help articles, in-product onboarding, webinars, blog posts, and more.” Pro tip: Your customers will tell you.

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Friday Finds — Stop Brainstorming, Behavioral Science Pros, Breakout Room Battle

Mike Taylor

Learn more → Top People to Follow in Behavioral Design A fantastic resource created by Sarah Wong of team Habit Weekly on the top people to follow to stay up-to-date and learn more about behavioral design. Original, illustrated design tutorials to help you design better websites & apps. Check it out for free!