Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

Knowledge 410

Knowledge Product Productivity Blended Learning 410

Upside Learning

MARCH 5, 2025

Beyond formal courses, online learning can revolutionize knowledge retention, adaptive problem-solving, and real-time decision-making. Training That Fails to Keep Pace with Product Lifecycles IT and telecom companies are introducing new goods and services at a never-before-seen pace.

Compliance Training 148

Compliance Training Cognitive Augmented Reality Metrics 148

Upside Learning

NOVEMBER 19, 2024

Customization: Modules tailored to specific skills ranging from technical prowess to customer interaction. Such benefits make eLearning an essential part of preparing teams to face complex systems and fast-moving technologies as well as the growing demand for better service.

Custom eLearning Development 148

Custom eLearning Development Cyber Security Training Compliance Training Solution 148

Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. Product training programs have long been an effective tool to help employees learn about new products and features. Develop Role-Based Learning Journeys.

Knowledge 410

Knowledge Product Productivity Program 410

Infopro Learning

OCTOBER 25, 2021

As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications. As a result, financial sales teams face the following challenges: • Cross-selling a variety of products. Consultative Prospecting.

Sales 419

Sales Diversity Training Program Case Study 419

Infopro Learning

JUNE 25, 2021

Businesses have developed new offerings to meet the evolving needs of customers. These changes have caused a growing need for remote-friendly product knowledge training programs. Product knowledge training is an essential tool that helps sales teams improve their customer service skills.

Product 419

Product Productivity Learner Develop 419

Upside Learning

FEBRUARY 5, 2025

Recently PwC published a survey report where the employees in this financial services department said they believed that almost 60% had inadequate knowledge requirements to thrive during the present moment. Look into how eLearning is changing financial services training and how it quickly has become a required tool for success.

Compliance Training 148

Compliance Training Diversity Training Simulations Corporate eLearning 148

Infopro Learning

JANUARY 25, 2021

Now as we move forward organizations are looking for ways to improve employee experiences. This year leading companies will be focusing on learning and development programs that improve the wellbeing of their employees. The spread of Covid19 caused a significant number of employees to move into remote roles working from home.

Diversity Training 419

Diversity Training Sexual Harassment Training Harassment Training Blended Learning 419

Infopro Learning

MAY 21, 2021

Customer experiences have a significant impact on factors that directly affect revenue. They influence purchasing decisions, customer loyalty, and brand perception. It was recently found that improvements in customer experiences can lead to as much as a $1 billion increase over three years (1). Infrequent Content Updates.

Customer Service 418

Customer Service Services Custom Compliance Training 418

Infopro Learning

FEBRUARY 10, 2021

Today providing good customer service can give your organization a huge competitive advantage. You might be surprised to hear that some of the most successful customer service training programs don’t focus on products or services. They help your company stand out. Solution Highlights.

Customer Service 419

Customer Service Services Blended Learning Custom 419

Infopro Learning

JULY 8, 2021

Today organizations are rapidly transforming their everyday business practices to improve efficiency and better meet changing customer needs. Outsourcing performance management services is one-way industry leaders are facilitating successful workplace transformations. Identifying Performance Issues. Ineffective Leadership.

Consulting 419

Consulting Performance Support Teams Performance 419

Infopro Learning

JANUARY 26, 2021

Many insurance organizations are still struggling with the evolution of technology and how businesses are transforming from being product-focused to customer-centric. Improved Tech Fluency. Driving Customer Excellence. From an employee perspective, it has multi-faceted benefits. Bolstering Cyber Security.

Cyber Security Training 419

Cyber Security Training Business Digital Security 419

Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

Knowledge 305

Knowledge Product Productivity Games 305

Infopro Learning

JUNE 27, 2023

The BFSI (Banking, Financial Services, and Insurance) sector is known for its fast-paced and dynamic nature, making workforce training crucial for success. By spotlighting training in these areas, insurers can enhance customer satisfaction and streamline operations for greater efficiency.

Diversity Training 449

Diversity Training Compliance Training Blended Learning eLearning Strategy 449

42 Design Square

MARCH 19, 2025

eLearning Consulting Companies leverage customized learning solutions, technology, and data-driven insights to create impactful, scalable, and cost-effective training strategies, ensuring long-term business success and improved workforce performance. Identifies Skill Gaps Highlights areas where employees need further development.

eLearning Consultant 52

eLearning Consultant Consulting eLearning Strategy Blended Learning 52

Infopro Learning

SEPTEMBER 9, 2021

Human capital transformation helps organizations prepare a future-ready workforce that is highly skilled, innovative, and productive. How to Develop a Strong Reskilling Program? Following are steps that help improve the overall impact of the workforce reskilling program: 1. Close Skill Gaps. Focus on Skills Adjacencies.

Blended Learning 383

Blended Learning Diversity Training Blended Corporate eLearning 383

Avilar

APRIL 4, 2025

Workforce Intelligence, the Avilar Blog – celebrating 13 years delivering thought leadership to our loyal readers! We work with all kinds of people and organizations within various industries, including healthcare, financial services, manufacturing, engineering, non-profits, and federal agencies, just to name a few.

Diversity Training 52

Diversity Training Blogging Low Cost Engineering 52

Infopro Learning

MARCH 22, 2023

Organizations can optimize their training program requirements by partnering with a Managed Learning Services (MLS) provider. What are Managed Learning Services? Managed Learning Services is a comprehensive learning and development solution to help organizations enhance their employees’ skills, knowledge, and performance.

Services 419

Services Diversity Training Compliance Training Program 419

Paradiso

JANUARY 20, 2025

Customer retention has always been a critical concern for businesses. With informed and demanding customers, maintaining loyalty has become even more challenging. How can companies rise to the occasion? Building meaningful relationships with colleagues and customers. What Are Power Skills? Can Power Skills Be Learned?

Roles 91

Roles Custom Skills Customer Service 91

Infopro Learning

MAY 24, 2021

Your organization’s leaders play a critical role in driving innovation and productivity. They provided more than 25 different training programs to help participants learn in-demand job skills that would improve their employability. Today courageous leadership is needed now more than ever. Solution Overview.

Leadership 406

Leadership Simulations Program Organization 406

Infopro Learning

JANUARY 28, 2021

As the dust settles and companies are planning for the coming new year, many successful businesses are looking for ways to improve employee performance. As the dust settles and companies are planning for the coming new year, many successful businesses are looking for ways to improve employee performance. HR Chatbots.

Performance 416

Performance Analytics Diversity Training Policies 416

Infopro Learning

APRIL 10, 2025

Unlocking customer delight is no longer a choice; its a need in todays hyperconnected, consumer-centric world. The success or failure of companies hinges on their ability to hit the mark in the eyes of their customers, and this is all underpinned by a team of employees with excellent customer service skills.

Customer Service 221

Customer Service Services Custom Skills 221

Infopro Learning

NOVEMBER 8, 2019

If you are looking to improve your employee retention rates, implementing an effective onboarding plan might be the answer you’re looking for. In fact, organizations with a strong onboarding process improved their new hire retention rates by 82% and productivity by over 70% (3). Find Out What New Employees Need to Know.

Create 442

Create Case Study Guide Blended Learning 442

Gyrus

JULY 18, 2024

Onboarding Automation: How to Ensure Success Gyrus Systems Gyrus Systems - Best Online Learning Management Systems Welcoming new employees ( remote or on-site) on their first day involves more than just handing them company files and guidelines. Let’s dive in!

LMS 130

LMS Diversity Training Compliance Training Simulations 130

Infopro Learning

FEBRUARY 25, 2021

As we move forward in 2021, more companies plan to focus on improving customer experiences. This is not surprising if you consider the fact that 85% of buyers will pay more for a better customer experience (1). Building quality customer relationships can lead to higher profits and a better brand image.

Customer Service 251

Customer Service Services Blended Learning Custom 251

Infopro Learning

MAY 7, 2020

There are many reasons training may be ineffective, but one of the most common mistakes organizations make is to not take into consideration how their learning objectives align with the company’s larger goals. For example, your company may decide that they want to focus on improving the brands reputation to increase customer loyalty.

Problem 294

Problem Learning Objects Business Learning Objectives 294

Avilar

AUGUST 7, 2024

How do you ensure you get the full business benefits of skills management at your workplace? And how do you ensure you get the full business benefits of skills management at your workplace? A sales capability may be ‘lead generation,’ which may require many granular skills (CRM systems, email composition, customer segmentation).

Skills 82

Skills Benefits Business Management 82

Spark Your Interest

JANUARY 26, 2021

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

Education 220

Education Custom Authoring Tools Miro 220

Infopro Learning

MAY 6, 2019

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. This is why customer service training is important.

Customer Service 272

Customer Service Methods Services Blended Learning 272

Infopro Learning

MARCH 11, 2021

The economy today is knowledge-led and prone to rapid, unpredictable change. To understand how learning journeys unlock human potential and delivers business value, we talked to Infopro Learning VP, Learning Solutions, Anu Galhotra. ”How important is ‘Learning Journey’ in the current paradigm of corporate training? .”How

Blended Learning 408

Blended Learning Performance Support Compliance Training Performance 408

The Learning Rooms

APRIL 11, 2025

Welcome to the A-Z of Digital Learning, your comprehensive glossary of learning and eLearning terminology. Whether you’re exploring innovative online teaching methods, embracing new ways to learn, or simply curious about eLearning and educational technology, this resource will help you understand the language that shapes digital learning.

Diversity Training 52

Diversity Training Compliance Training Digital Blended Learning 52

Infopro Learning

JULY 9, 2024

Although the main driver has been cost efficiency in the past, a more comprehensive strategy today acknowledges these partnerships’ importance in improving capability and enhancing capacity, agility, and total return on investment. The business landscape is in the midst of a transformative shift.

Outsource 221

Outsource Diversity Training Training Train 221

Infopro Learning

JANUARY 11, 2022

A product’s quality combined with its usability significantly impacts customer satisfaction. Product knowledge training facilitates the ease-of-use aspect. This article will unpack what product knowledge training is, why it is important, and how to implement it. What is product knowledge training?

Knowledge 221

Knowledge Product Productivity Training 221

Infopro Learning

MAY 30, 2023

That’s where Managed Learning Services (MLS) comes in. The TMR market research study suggests that the Managed Learning Services (MLS) market will experience a Compound Annual Growth Rate (CAGR) of 5.4% How will the effectiveness of learning initiatives be measured? Bn by 2031. What is the budget for learning initiatives?

ROI 221

ROI Services eLearning Strategy Strategy 221

Paradiso

NOVEMBER 14, 2024

You can provide tests and exams with quizzes, monitor customer progress and quiz scores, and generate PDF certificates for students who complete your courses. Additionally, Shopify enables you to offer bundles and subscription-based memberships to your customers, enhancing your revenue streams and customer retention.

Guide 91

Guide Companies Course Diversity Training 91

Docebo

SEPTEMBER 16, 2020

Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. . Onboarding customers. #3. Seriously, no kidding – it’s a big deal. This, my friends, ultimately leads to organizational success.

LMS 246

LMS Organization Case Study Learning Management System 246

Infopro Learning

SEPTEMBER 5, 2018

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Product training is no longer a nice-to-have in today’s customer obsessed world. Why Sales Training Alone Isn’t Enough.

Sales 211

Sales Product Productivity Support 211