eLearning Brothers

FEBRUARY 28, 2018

Ivan Bigney is an eLearning Brothers Custom Solutions Consultant and a regular in the local improv comedy scene here. He’s going to show you how you can apply the skills and techniques of improvisational comedy to create great eLearning in the upcoming webinar: “Yes, And:” An Improviser’s View on Custom eLearning.

Custom eLearning Development 121

Custom eLearning Development Brain eLearning Developer eLearning Consultant 121

eLearningArt

FEBRUARY 23, 2017

After a survey with my marketing, sales, and custom training services teams, I can identify what were most frequently identified as 2017 trends. Those future trends include Spontaneous Learning Systems (SLS), Intelligent Mentoring Systems (IMS), and highly personalized learning services. Michael Allen. tweet this image].

Blended Learning 108

Blended Learning Trends Expert Authoring Tools 108

Learningtogo

AUGUST 20, 2019

Instead, we focus on developing sales capability and performance that is based on neuroscience and customized for your team. Learn how to influence, build relationships, gain commitments and improve communication by reading customer styles, understanding your sales style and adjusting your approach to be most effective.

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Consulting Brain Sales Program 100

Learning Visions

FEBRUARY 1, 2013

You have a rider -- the conscious, verbal thinking brain -- and the elephant -- the automatic, emotional, visceral brain. We think it has to do with brain glucose. Your brain on Tetris. Study showing glucose levels in brain when first learning Tetris vs. after a few weeks of practice. What about elephants?

Cognitive 237

Cognitive Games Create Design 237

LearnDash

MARCH 3, 2020

Did you know that 68% of people prefer to learn about a new product or service through video? The human brain may also have been made for video. Not only does your brain process visuals more quickly than text information, but nearly 90% of information transmitted to the brain is also visual. Engage your learners.

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Video Benefits Case Study Apple 283

Kapp Notes

JUNE 20, 2014

Until 2012, we were a 100% custom services shop designing large-scale curricula for things such as product launches, onbarding, product training, etc. We also design and develop custom game-based solutions. I tell customers to try the more fantasy-based theme and switch to a corporate one of learners don’t respond well.

Conversation 186

Conversation Games Blended Learning Corporate eLearning 186

Knowledge Guru

JANUARY 31, 2018

You depend on training to help your employees make more sales, provide better customer service, avoid regulatory issues, and make fewer mistakes. His original research, which has since been replicated on several occasions, shows that our brains are wired to forget things without repeated exposure and practice.

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Blended Learning Train Training Augmented Reality 190

STRIVR

DECEMBER 4, 2019

Why do customers choose your brand? In today’s world of infinite choices, your company – and every other company – is now in the customer experience business. There are so many tools and strategies for elevating the customer experience. This could help them truly elevate the customer experience.

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Custom Train Training Association 86

Coursera

NOVEMBER 1, 2024

Learners will also understand computer networking, cybersecurity, and customer service. Back-End Developer from Microsoft – Equips learners with a foundation in server-side technologies to manage back-end services while building web APIs and implementing security features.

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Market Portfolio IBM Digital 96

Kapp Notes

JULY 29, 2014

We got started on this about 5 years ago, and today Qstream is used by category leaders across life sciences, healthcare, high tech and financial services. Our customers continuously remark how much their reps love Qstream. That’s because it fits nicely into their on-the-go lifestyle, and only consumes minutes a day.

Conversation 198

Conversation Analytics Sales Blended Learning 198

InSync Training

JUNE 29, 2018

You’re a great customer service rep. You can teach other people how to perform customer service.” “Wow! Modern learners require modern approaches, and when you start off as a Subject Matter Expert , you very rarely get support around the “brain science” piece of training. But that puts you at a disadvantage.

Customer Service 113

Customer Service Theory Learning Theory Instructional Design 113

Knowledge Guru

JULY 30, 2014

We are big believers in the spacing effect, and using what we know about the brain to enhance what people remember. Organizations depend on their training to help employees have less accidents, make more sales, provide better customer service and make fewer mistakes. Rather than test scores, a great deal more is at stake.

Research 172

Research Learning Space Corporate eLearning Customer Service 172

Paradiso

MARCH 7, 2024

With the ever-changing business world and the challenge of losing customers, companies understand the importance of teaching customers effectively. Providing training and support to customers is crucial for long-term success. Explore the latest trends in customer training LMS to enhance your skill and knowledge.

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LMS Trends Custom Metrics 91

Learningtogo

AUGUST 26, 2021

The highest anticipated spending is for: automated customer service agents. Unlike banking, marketing, financial services, customer care, agriculture, and the many other industries that are already deploying AI successfully, the learning profession is founded on many of the same principles that drive AI.

Cognitive 165

Cognitive IBM Simulations Brain 165

LearnDash

SEPTEMBER 11, 2018

Instructional design , which is rooted in cognitive and behavioral psychology and influenced by the field of systems engineering, draws from many disciplines with the goal of helping learners grasp material in a way that better matches the way our brains process and organize information. Offer your learners feedback.

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Instructional Design Instruction Instructional Design 173

LifterLMS

AUGUST 19, 2020

We discuss creating mastermind retreats and building WordPress tools for developers with Brad Touesnard the founder and CEO at Delicious Brains in this LMScast hosted by Chris Badgett of LifterLMS. At Delicious Brains , Brad has developed four plugins that can help WordPress website developers with various aspects of website building.

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Delicious Brain Tools Server 98

Learnnovators

DECEMBER 16, 2015

To see our brains as more flexible and open than our preferences (and biases) would suggest. Customer service calls? That doesn’t mean that my learning from them is more compared to someone who prefers audio. So where’s the ‘power’ behind the secret? The power lies in focusing on what counts. Want to learn bollywood dancing?

Learning Styles 133

Learning Styles Blended Learning Cognitive Brain 133

Infopro Learning

OCTOBER 10, 2022

For instance, they can incorporate brain science techniques to create programs that appeal to human motivation and bring positive behavioral and cognitive changes. A better alternative would be to work with a training outsourcing partner who can help customize your program based on the industry and your team’s requirements.

Organization 221

Organization Guide Outsource Cognitive 221

Axonify

JULY 28, 2017

When they’re more informed, they’ll provide better customer service, lower their risk of an accident, and increase their knowledge and expertise so they can perform at their best. 4 – It uses brain science (well at least ours does). It uses brain science to deliver learning that maximizes retention and understanding.

microlearning 150

microlearning Performance Brain Engineering 150

TOPYX LMS

APRIL 27, 2017

LMS ideas that are engaging stir up a passion for learning, even if the learning is centered on subjects like customer service or safety procedures. Our brains have become addicted to accessing data without the hassle of logging into a platform. 5 LMS Ideas to Implement this Week.

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LMS Ideas Learning Management System Social Learning 164

Learningtogo

AUGUST 28, 2021

So some examples are, if you need customer service and you go on a site and you’re, say, checking an order from Amazon, and a little bot pops up and says, “can I help you?”, “do you have a question?”, So all kinds of banks, financial services, and online shopping sites use this kind of learning.

Develop 182

Develop Authoring Tools Podcasts Podcasting 182

Clark Quinn

NOVEMBER 2, 2016

In a previous post , I talked about a couple of instances where I worked with folks to let them ‘pick my brain’ Those were about learning design in particular, but I’ve also worked with folks on strategy. I also look at their current context, e.g. their business, market, customers, and products/services.

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Strategy Brain Security Ideas 100

Learningtogo

MARCH 29, 2018

You can also catch Bryan and me chatting about learning, technology, AI, and the brain on our podcast. Brain science supports the idea that content needs to be repeated to open and widen multiple neuropathways to the same information. What’s your #1 tip for [ACME customer service reps] to [handle an angry customer]?

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Content Ratio Slides PowerPoint 127

CourseArc

APRIL 19, 2023

The voicebot at the other end of the customer service line gets you results, without waiting or push-button menus. A neural network is a computational model inspired by the human brain. To learn more about ReadSpeaker’s TTS services, check out their products or FAQ. Siri points out your next turn in an unfamiliar town.

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Text-to-Speech Authoring Tools Voice Sound 235

The Learning Rooms

APRIL 11, 2025

It is custom-made eLearning. A learning theory which considers how the brain receives, processes and stores information. Neural networking is about training computers to learn like the human brain and can be used to personalise eLearning. A product/service that can be branded by a client. Bespoke Content. Cognitivism.

Diversity Training 52

Diversity Training Compliance Training Digital Blended Learning 52

LifterLMS

JUNE 21, 2021

Learn how to build side hustle recurring revenue, WordPress white label services, and online course cashflow with Divi power user Keegan Lanier. If you’re interested in getting started offering freelance services to clients, Keegan shares some excellent tips for trying things out in the website development space.

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White Label Services Podcasts Podcasting 104

eLearning Brothers

JANUARY 2, 2014

This differential approach appeals to the brain, it naturally likes comparisons. Then, when the customer speaks, he can see what message is being received on the Emotional station, for instance. Example: In a customer service course, we wanted to drive home the importance of each representative’s actions on the reputation of the store.

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Case Study eLearning Comparison Reputation 170

Upside Learning

APRIL 29, 2024

Similarly for errors, or customer service ratings, etc. We should be designing the complements to our brain, and then developing our learning interventions. It frequently can be triggered by a gap in performance. It’s more than “our sales aren’t up to scratch”, but specifics: time to close? success rate?

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Metrics Pattern Customer Service Predictions 130

STRIVR

FEBRUARY 1, 2022

De-escalation – Emotions are high all around the world, and workers need the skills and practice to de-escalate tense customer situations in stores and branches, as well as on the phone. With presence and on-demand reps, learners are strengthening the brain connections needed to drive real-world behavior. Proven impact.

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Player Diversity Training Skills vendor 98

STRIVR

JUNE 28, 2021

You’ve just begun work for the day as a frontline employee when an emotional customer flags you down at the front of the store. With an agitated tone and body language, the customer says, “This is my neighborhood store, and I’ve shopped here for twelve years. I deserve respect as much as anyone else who shops here.

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Diversity Training Association Train Training 105

Axonify

NOVEMBER 20, 2015

Maybe your store associates aren’t demonstrating your high standards of customer service. Working with our customers, who are a combination of business leaders and learning visionaries, we’ve figured it out. Think about the biggest challenges you’re facing in your organization. Maybe your sales team isn’t closing deals.

Problem 160

Problem Knowledge Association LMS Association Learning Management System 160

Mike Taylor

AUGUST 20, 2021

In many organizations, one of the most important initiatives is the need to tech-enable and digitize our company’s products and service offerings. How Content Consumption Can Help Upgrade Your Brain. You’ll see the theme colors change depending on what template you’re using, and you can programme in as many custom colors as you like.

Technology 119

Technology eLearning Guild PKM Podcasts 119

Limestone Learning

DECEMBER 30, 2020

PT: Leading with Optimism in Challenging Times (Free for ATD members) Two decades of research shows that the greatest competitive advantage in the modern economy is a positive and engaged brain, especially during crisis and suffering. Saving your custom Player theme’s easy and then you can export it and share it with other co-workers.

Brandon Hall 140

Brandon Hall Free Diversity Training Compliance Training 140

TOPYX LMS

SEPTEMBER 7, 2016

This is because our brains need repetition in order to grasp knowledge. For example, it can be customized to individuals or groups. For example, customer service associates may be required to read a book on customer service and answer a questionnaire afterwards. in a timely and effective manner.

Association Learning Management System 167

Association Learning Management System LMS Association LMS Corporate eLearning 167

eLearning Architect

MARCH 16, 2017

The first opportunities were very transactional in nature - you deliver X and pay me Y (usually a custom eLearning course). They provide their brain rather than their hands. If you would like some help with your project, then my eLearning Blueprint service might be exactly what you're looking for.

eLearning Consultant 158

eLearning Consultant Consulting eLearning Strategy Custom eLearning Development 158

Degreed

DECEMBER 12, 2019

Perhaps you have interacted with a customer service chatbot. Our brains like habits because they allow us to conserve energy by using less conscious thought. This tells your brain to perform the behavior or habit. When you have a reward as part of your habit loop, your brain will begin to crave that activity.

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Brain Behavior News Embed 98

Axonify

OCTOBER 14, 2016

The human brain can only hold about 7 pieces of information for less than 30 seconds. After all, the market is in the billions of dollars by some estimates , and growing , so is it any surprise that so many tools have sprouted up to capitalize on the opportunity? Microlearning: What is it good for?

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microlearning Case Study Specialist Brain 100