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Mastering Customer Service Training: Strategies That Actually Work

Infopro Learning

Emphasize Emotional Intelligence Emotional intelligence (EI) is crucial in customer-facing roles because it helps employees handle difficult situations with empathy and calmness. Role-playing sessions are helpful because they let employees practice dealing with angry customers or complicated requests.

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Re-evaluating Evaluation | Social Learning Blog

Dashe & Thomson

In my role as Vice President of Client and Staffing Services, I know that training may not always be the answer. Organizations such as PACT, ASTD, MNISPI, and the Digital Learning Forum get my creative juices going to generate new ideas and synergies.

Evalution 160
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DevLearn 2024 Recap

Experiencing eLearning

Which technologies would be most impactful in my next role? Areas that are growing are content creation, analytics, skills assessment, interoperability, and mentoring/coaching. Our roles in L&D will be shifting too, as technology allows us to do more and to support people in other fields in using AI effectively.

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Free learning & development webinars for April 2022

Limestone Learning

Learners experience a journey, not a lecture, and leave energized to take what they learned into the real world. PT: The Evolving Role of L&D in The Digital Era The transition to digital learning had always been promised; however, the timelines have been accelerated due to COVID-19 crisis. Wednesday, April 6, 2022, 8 a.m.–9

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Addressing On-Demand Learning and Performance Needs #LCBQ | Social.

Dashe & Thomson

Jaime Pappas describes this role: He or she is the one person whose job it is to increase awareness, facilitate adoption, keep the conversations moving, and develop the training, policies, best practices, and escalation paths for any and all of the unforeseen situations that can arise in a community.

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How to Start Creating Conversation-Driven eLearning

Experiencing eLearning

This differs from the traditional approach of a single narrator lecturing. The job or role of the less experienced character should be similar to your learners. Is it a manager or a more experienced person in the same role? That’s the role for your mentor character. Advantages. Less tiring to listen to. References.

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What Is E-learning, And How To Create The Best Types Of E-learning?

Spark Your Interest

Virtual Coaching. Learning through coaching can often form an essential part of learning, especially for role play and practice. And coaching can also be transferred online to an asynchronous learning technique called virtual coaching. Usually, coaching sessions only include 2 participants – a coach and a student.