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Mastering Customer Service Training: Strategies That Actually Work

Infopro Learning

One reason for the focus on going above and beyond is that 80% of customer service companies use customer satisfaction (CSAT) scores as their main performance metric. Instead, learner-centered methods, such as simulations, group discussions, and hands-on exercises, work far better. This turns bad encounters into good ones.

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Competency-Based Training: The Ultimate Guide to Building a Skilled Workforce

Ninja Tropic

Training Method: Simulation-based learning where nurses practice on a virtual patient. Training Method: Role-playing exercises with a sales manager. Training Method: Hands-on, step-by-step guidance with an experienced operator. Training Method: Interactive tutorials with real-time practice.

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Are Your Courses Too Hard? How to Increase Student Success with Data

LearnDash

Instead of relying on surface-level metrics like completion rates, you can explore patterns of engagement—such as time spent on specific lessons, the number of quiz attempts, and how long students spend on each quiz. You can set up multiple dashboards tailored to the specific metrics you care about most.

Metrics 130
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Business-aligned strategies for Performance Transformation: An Interview with Anu Galhotra, VP, Learning Solutions, Infopro Learning

Infopro Learning

With a mix of strategies and methods from e-learning, VILTs, games and simulations, guided learning, micro-learning, just-in-time resources and more, Infopro Learning’s learning journeys support the corporate learner for professional development and performance excellence. Results or Outcome of training can be measured though various metrics.

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The Modern Essentials for Sales Onboarding Effectiveness

Speaker: Mike Kunkle, Founder & Sales Transformation Architect, Transforming Sales Results LLC

Traditional sales onboarding methods have not produced a strong return on investment or moved the needle on the sales metrics that matter. Modern learning methods reflect how today’s workforce prefers to interact with the world, and are driving greater ROI. Enable content that’s easy to create, absorb, and access on any device.

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Building Effective High-Potential Leadership Programs: Key Fundamentals to Consider

Infopro Learning

Organizations can use various methods, such as performance reviews, behavioral assessments, and leadership competency frameworks, to identify potential leaders. It should include various development activities, such as coaching, mentoring, job rotations, and training programs, enabling the individual to develop the required competencies.

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A Year of “The Performance Improvement Blog” in Review

The Performance Improvement Blog

The topics ranged from creating a learning culture to increasing employee engagement to improving organizational communication to evaluating executive coaching, and more. An organization has to do something with those metrics in order to “get done” what needs to get done, i.e., organizational learning, performance improvement, and change.

Blogging 182