Clark Quinn

NOVEMBER 23, 2021

Yet, I realize that there may be another legacy, a cognitive one. We transitioned from a largely agricultural economy to a manufacturing economy, of goods and services. The cognitive approach is certainly more recent than the Industrial Age, but it carries its own legacies. The premise comes from business.

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Industry Cognitive Brain Pattern 295

Ninja Tropic

APRIL 2, 2025

For instance, a customer service representative maTo effectively support customer interactions, it is essential to proficiently operate a Customer Relationship Management (CRM) system, handle customer complaints skillfully, and utilize data analysis tools to assess customer feedback. Want to build a high-performing workforce ?

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Compliance Training Diversity Training Skills Guide 52

Origin Learning

JANUARY 7, 2015

Have you ever stood in front of a machine, with little or no idea about how to operate it – say at a self-check-in counter at an international airport that has its default language set to Dutch, or in front of a self-service kiosk for a tram that requires you to input information and money to print your ticket? Image Credit – [link].

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Cognitive Theory Social Learning Theory 100

Infopro Learning

JUNE 22, 2022

Why Adopt the Talent-As-A-Service (TaaS) Model? For instance, instructional design recruiters can find highly experienced professionals with expertise in curating learning experiences using a plethora of tools from instructional technology and curriculum design to cognitive psychology and innovative evaluation techniques.

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Services Organization Cognitive Instructional Design 221

Infopro Learning

JANUARY 13, 2022

In 2021, L&D teams focused on having a more outcomes-driven and strategy-led mindset to deliver effective managed learning services. Organizations need to collaborate with managed learning service providers to build a more resilient and agile workforce.

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Services Management Cognitive Virtual World 221

Clark Quinn

NOVEMBER 8, 2022

All the implications have been previously documented from learning science research at the cognitive or social level. As long as folks are actually digging into what the learning say , and not just paying lip-service, they’re welcome. I feel similarly about the term brain-based. I’ll go further, of course.

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Cognitive Brain Learning Attention 278

Clark Quinn

FEBRUARY 9, 2021

Similarly, the learning science book coming out is a primer on the underlying cognitive science and the implications for learning design. Because, L&D should properly be aligned with learning (and cognitive) science. In fact, that’s included: what you should do instead. It’s really about better design, not about myths.

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Personal Personalization Cognitive Consulting 321

Clark Quinn

SEPTEMBER 30, 2020

In an earlier post, I made a defense of cognitive psychology (really, to me, cognitive science, a bigger umbrella). Learning science is an interdisciplinary field, including cognitive science, educational psychology, and more. We shouldn’t be using courses when job aids will suffice, as cognitive science tells us.

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Cognitive Brain Learning Instructional Design 222

The Logical Blog by IconLogic

AUGUST 27, 2013

A quick Google search for "positive affect and cognitive process" will turn up countless scholarly articles and university articles on the subject. In summary: research shows that emotion has the ability to influence cognitive processes like problem solving and attention, among others. by AJ Walther.

Cognitive 221

Cognitive Learner Customer Service eLearning 221

Upside Learning

MAY 12, 2025

Performance Support & Just-in-Time Learning Imagine youre a customer service rep about to handle a frustrated client. When Learning Requires Deep Cognitive Processing Some skills need reflection, discussion, and hands-on practicethings that cannot be achieved in bite-sized bursts.

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microlearning Corporate eLearning Cognitive Performance Support 130

Clark Quinn

MARCH 30, 2021

So here’s a cognitive story about when and where a job aid would help. Of course we could call a service person, but trying to be handy and frugal (and safe), we wanted to find out if it was something I could deal with. As a result, I had to call the service line. And, as always, the text. Of course, it didn’t exist.

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Performance Support Support Performance Design 316

Learnnovators

FEBRUARY 7, 2025

It also involves designing content with clear language, readable fonts, and color-contrast settings to improve accessibility for those with cognitive differences. This means incorporating features like subtitles, closed captions, and screen reader compatibility to support individuals with visual or hearing impairments.

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Diversity Training Custom eLearning Development Teams Program 130

The Learning Rooms

APRIL 11, 2025

A framework for developing learning outcomes which vary in cognitive complexity under the skills of recall, understand, apply, analyse, evaluate, and create. C Cognitive Load. Cognitive Overload. Software as a Service – with this distribution model, software applications and platforms are licensed through subscriptions.

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Diversity Training Compliance Training Digital Blended Learning 52

Learning Visions

FEBRUARY 1, 2013

Higher cognitive load in one group vs. the other who had easy math tasks. When we ask people to concentrate and use cognitive resources, it has an impact on will power. When you use a regular pattern you already know, it's the cognitive equivalent of coasting. If it's really important and I know I'm going to need it I can wait.

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Cognitive Games Create Design 237

Clark Quinn

JULY 28, 2020

It’s not about knowledge itself, but only in service of achieving better ability to make decisions. Mythless learning design may use small amounts of content, but because minimalism keeps cognitive load in check, not because our attention span has changed. And while text is visual, we use it as appropriate too.

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Design Cognitive Metrics Learning 245

eLearning Industry

APRIL 19, 2020

Learning involves lots of thinking and cognitive processes, so why should learning not be in the mother tongue? Humans are said to be thinking in their mother tongue. This post was first published on eLearning Industry.

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Internationalization Cognitive Services eLearning 116

LearnDash

FEBRUARY 2, 2021

Customer service: Managing stress, practicing responses. Much of cognitive learning theory focuses on the mechanics of memory and the mapping of new information to preexisting mental schema. If you’re trying to coach your students to change their responses to various events, learning more about behaviorism will be helpful to you.

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Learning Theory Theory Education Online 345

Clark Quinn

AUGUST 21, 2014

The goal is to have them process the content in service of accomplishing the task, an approach more consonant with our cognitive architecture. Note that the content is subsequently chosen to support successful execution of the tasks, and is not presented to the learner but is, instead, made available to them at the time of the task.

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Design Cognitive Pedagogy Performance Support 222

WhatFix

OCTOBER 3, 2024

Employee Training Cognitive Learning: History, Functions, Benefits, Applications Published: October 3, 2024 Updated: October 3, 2024 Samantha Rohn Throughout our lives, we constantly learn new things, whether learning to read as a child or expanding arsenals of professional skills as adults. What Is Cognitive Learning?

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Cognitive Benefits Diversity Training Blended Learning 52

Clark Quinn

APRIL 13, 2021

What he talks about for adults is really true for all learners, taking into account their relative cognitive capability and amount of experience. Hence problem-based, service-based, and other such philosophy’s of learning. So here’s my analysis of andragogy vs pedagogy. Looking at Knowles’ andragogy, I think it’s misconstrued.

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Pedagogy Cognitive Comparison Apple 250

Knowledge Guru

JANUARY 7, 2014

” Assuming the subject matter is applied, your game must be a realistic simulation of the work environment, or at least of the cognitive task being performed. Customer Service: A simple card game with customer scenarios can work well here. Sales: Sales training is often face to face because of the interpersonal element.

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Games Corporate Learning Compliance Training Content 229

Clark Quinn

JUNE 21, 2022

They may want you to buy their product, avail yourself of their services, or more. That’s pretty smart, given that our cognitive architecture has a confirmation bias. The problem is that people have vested interests in particular views. Many of the claims that are pushed generate revenue for them, directly or indirectly.

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Cognitive Expertise Trust Issue 43

Clark Quinn

OCTOBER 6, 2020

I dug into that and all the learning styles literature, and cognitive factor analysis, and content models around learning objectives, and revisited my interest in intelligent tutoring, and more. We’d swap out examples on marketing for people selling services versus those selling products, for instance.

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Personal Personalization Cognitive Learning Objects 222

E-Learning Provocateur

AUGUST 31, 2020

In the midst of the crisis, we have the moral authority to mature our service offering. So-called “bite sized” pieces of content have the dual benefit of not only being easier to process from a cognitive load perspective, but also more responsive to the busy working week. So now is our moment of opportunity.

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Social Networks Social Network Virtual Classroom Synchronous 336

Clark Quinn

JULY 31, 2018

Still, it’s a reality, and Cammy’s done the field a real service in this supremely practical and accessible book. Going Really Deep (if you really want to geek out on learning and cognitive science): Daniel Kahnemann’s Thinking Fast and Slow about how our brains don’t work logically.

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Cognitive Performance Support Instructional Design Expertise 162

Hurix Digital

FEBRUARY 6, 2025

Summary This blog explores how Copilot Security enhances Azure cloud security using AI-driven threat intelligence, natural language queries, and automation, highlighting integration with Azure services and business benefits like efficiency. How Microsoft Copilot Elevates Azure Service Integration 1.

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Security Integrate Services Scanning 52

Experiencing eLearning

MAY 8, 2012

an irrelevant treasure hunt, you’re adding cognitive load or at the least distracting the brain from the content. Think of help desk agents who are evaluated both on the quality of their service and how quickly they can solve problems; timed practice matches the learning outcomes.

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Teach Games Simulations Research 421

Clark Quinn

JUNE 24, 2020

More importantly, how would we evolutionarily change our cognitive architecture in the span of a few years? It’s more marketing myths in service of selling you things. That, of course, was a misinterpretation of data, with only a couple of implausibilities. First, how do you measure the attention span of a goldfish?

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Market Cognitive Attention Summary 160

Clark Quinn

APRIL 11, 2019

For one, experts largely don’t have access to what they do, consciously, owing to the nature of our cognitive architecture. We compile information away, and research from the Cognitive Technology Group at the University of Southern California has estimated that 70% of what experts do isn’t available.

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Change Cognitive Tools Pedagogy 160

Infopro Learning

JULY 11, 2017

This helps to prevent cognitive overload and allows them to retain the takeaways instead of trying to soak up information that no longer applies to their job duties or responsibilities. Conduct Employee Surveys To Re-Evaluate Your Needs. If not, it may be time to carry out surveys, polls, and interviews to re-evaluate their needs.

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Compliance Training Budget Authoring Tools Content 280

Hurix Digital

MAY 4, 2025

Gagnes 9 Events Gagnes 9 Events model, rooted in cognitive psychology principles, outlines a structured approach to instructional design that enhances learning and retention. Blooms Taxonomy Blooms Taxonomy is a hierarchical model that categorizes educational objectives into cognitive domains.

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Instructional Design Instruction Instructional Cognitive 59

Clark Quinn

AUGUST 10, 2021

In it, I point out that the myth about attention span came from a misinterpreted study, and that our cognitive architecture doesn’t change that fast. If you don’t have enough learning science expertise to do so, I can help: books, workshops, and/or writing and editing services.). With citations.)

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Market Cognitive Mashups microlearning 239

Clark Quinn

FEBRUARY 13, 2019

You can use other services or products, but I’ve used fish and chips because it’s quite viscerally obvious. And that’s an important “doesn’t make sense” Because, economics tells us that competition will drive a continuing increase in the quality of products and services.

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Cognitive Predictions Version Services 165

E-Learning Provocateur

NOVEMBER 4, 2018

Initially I considered it an alarming exposé into the fake-it-til-you-make-it culture of professional services. This takes time and cognitive effort, especially when you need to lay the foundations and start building up to the maturity level the client thinks they are already at!

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Knowledge Worker Cognitive Consulting Expert 189

Infopro Learning

OCTOBER 10, 2022

For instance, they can incorporate brain science techniques to create programs that appeal to human motivation and bring positive behavioral and cognitive changes. When it comes to training, outsourcing to specialists, it can have multiple benefits.

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Organization Guide Outsource Cognitive 221

E-Learning Provocateur

MAY 3, 2020

“The one thing I am curious about is the impact of quarantine, social distancing and remote work on memory, cognition, learning and behaviour. I also agree with my colleagues’ consensus that the sophistication of our service offering will evolve. Here are their responses… Taruna Goel (Canada).

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Blended Learning Remote Learning Jive Classes 363

eLearning Brothers

MARCH 27, 2018

First, helping clients see beyond the “ Cognitive-only course.” C = Cognition. As instructional designers, we need to think beyond creating “cognitive-only courses.” Second, creating courses that influence or change learners’ “ Behaviors.”

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Cognitive Learning Objects Course Instructional Design 125