Remove complaint-policy
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Selling Storytelling in Learning

Experiencing eLearning

Our company has added a ton of specifics about this to our employee handbook, so it’s important everyone’s aware of the new policy. ” I suspect this needs a lot more than just converting existing slides, and I’m not convinced that making people aware of the policy is really going to meet his goals.

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Selling Storytelling in Learning

Experiencing eLearning

Our company has added a ton of specifics about this to our employee handbook, so it’s important everyone’s aware of the new policy. ” I suspect this needs a lot more than just converting existing slides, and I’m not convinced that making people aware of the policy is really going to meet his goals.

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Custom eLearning Course Development: From Concept to Completion

Ninja Tropic

For example, instead of saying, Employees will improve customer service skills, a SMART objective would be: “By the end of this course, employees will be able to handle customer complaints using a three-step resolution process with 90% accuracy.” ” Having clear objectives keeps the course focused and effective.

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Enhancing Employee Experiences with Transformational HR Practices

Infopro Learning

One of the most common complaints included delayed response times from the HR department. Employees who were surveyed also expressed feeling frustrated by having limited access to information regarding company policies and procedures. Several intents were also created to answer more general questions about policies and procedures.

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Customer Service Training Mistakes to Avoid

Infopro Learning

New products and policies are introduced all the time. Avoiding these common mistakes can help your organizations reduce customer complaints and exceed customer expectations every time. Infrequent Content Updates. Today most training programs need regular updates. Conclusion. Customer experiences significantly influence revenue.

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‘Tis the Season for Mobile Enablement

Inkling

A short-term worker may permanently ruin a customer’s impression of a store or business by mishandling a sale, question, or complaint. How do you ensure that temporary seasonal workers have the tools and information they need to answer customer questions, follow company policies, and uphold brand standards? The Inkling difference.

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7 Steps to Building an Advanced Sexual Harassment Prevention Program That Actually Works

KnowledgeCity

Policies are in place, training sessions are conducted, and reporting mechanisms existbut harassment still happens. Many organizations believe that having policies and training is enough. Many organizations have strong policies on paper but weak enforcement in practice. What Makes a Policy Effective? The reason?