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Learnscape architects have implemented miniature versions of the internet behind corporatefirewalls that provide all of these things, from peer-rated FAQs to wizards, on-line help desks, and best practices repositories. This is an interesting take.
Where would I be without my train journeys to London? This time it's The CorporateBlogging Book by Debbie Weil, which promises to tell you 'absolutely everything you need to know to get it right'. Another trip, another book. It deals really well with the common objections (security, legal risks, time, technology, payback, etc.)
Method Count Percent Alongside Formal Learning 26 63% Process Information / Training 22 54% Frequently Asked Questions (FAQ) / Support Information 18 44% Commonly used resources, URL's to applications, documentation, Contact Information, etc. Also, several people wrote in the training department itself.
Detrick via Training Day is an interesting read. I'm not sure I understand the bashing of YouTube and the training pundits that "came out of the woodwork to benchmark YouTube's impressive statistics." This article by A.D. Obvisously the statistics will be much different.
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