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Digitec, Instructional Designer, Jennifer Ritter wrote a blog about this recently explaining, “I now realize that I was raised with game-based learning. If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.”
For instance, technical training usually needs simulations, service improvement training usually need scenario-based decision making, and product training requires detailed tutorials on the product. Keep into account the adult learningtheories that describe the effective methods of tackling training programs. Is there a gap?
What’s the secret to creating great customer education content, fast? But when it comes to customer education content, this should be one of the last things on your mind. He shares a faster way to create fun and relatable customer education content and explains why you should leave the idea of perfection behind.
A passion for helping others to learn (a must have). Knowledge of how students, employees and adults learn. Knowledge of following theories and models: Situated Cognition Theory. Sociocultural LearningTheory. Bloom’s Taxonomy Of Learning Objectives. The ADDIE Model. Individualized Instruction.
Creating Passionate Users: Crash course in learningtheory 2. Keeping Up with the Pace of Change Informal learning will help employees survive in the future workplace 3. Understanding E-Learning 2.0 There are some very interesting changes going on in the world of e-learning that seem to have crept up on practitioners.
Twitter for Learning – 55 Great Articles - eLearning Technology , March 24, 2010. 10 Ways To Learn In 2010 - The eLearning Coach , January 3, 2010. 5 Must-See PowerPoint Tutorials for Creating Better Training - Mindflash , September 29, 2010. Social Learning Strategies Checklist - Social Enterprise Blog , January 11, 2010.
The former focuses on organizing learning content, creating immersive student experiences, and leveraging proven learningtheories. In contrast, the latter’s role is more technical-oriented and relates to programming for online courses, developing multimedia content, and leveraging LMSs (Learning Management System).
Eric: To create a good e-Learning game, you need an authoring tool that gives you numerous options for interactivity through actions and variables. Lectora Inspire allows you to create custom variables, whereas some other authoring tools only support a limited number of variable types. And it’s all free to the Lectora community!
Your tutorials and forum posts have helped me tremendously in getting to completion on years of work and I am proud to share it with you today. I lucked into discovering a client that was highly skilled in adult learningtheory. Hello Adobe Captivate Community! Thank you Captivate community for sharing your techniques.)
For example, a product knowledge online training course can highlight the features and specs of a new product, so that they can quickly get the necessary information to pass onto the customer. Create a variety of microlearning activities that cater to different learning needs and preferences. Use a diverse range of online activities.
Well hit you with real-world data, insights into adult learning psychology, and a few laughs along the way. Understanding How Adults Learn in the Workplace Before we start talking tech, tools, and training trends, lets get back to basicslike, 1970s adult-learning-theory basics. Your learners are changing. Definitely.
There is a process of commitment, and a customer journey you’ll need to take your customers on. How can a course creator leverage YouTube to attract people and ultimately some of them become customers. Sean Cannell: There’s no customer service, there’s no shipping, there’s no, there’s nothing.
Mobile Learning. Custom Development Services. Custom Content Creation. Video Demos & Tutorials. Mobile Learning. -->. Customer Support. Learningtheories evolve to support popular assumptions. Lectora Mobile. --> Custom Development Services. Lectora Talent Management. Lectora Mobile.
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