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Competency-Based Training: The Ultimate Guide to Building a Skilled Workforce

Ninja Tropic

For instance, a customer service representative maTo effectively support customer interactions, it is essential to proficiently operate a Customer Relationship Management (CRM) system, handle customer complaints skillfully, and utilize data analysis tools to assess customer feedback.

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How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

Education 220
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Customizing Courses with Astra Theme

LearnDash

If you are familiar with WordPress then you know that by default every WordPress learning management system uses custom post types for the course content. The post Customizing Courses with Astra Theme appeared first on LearnDash.

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Technology Skills for Instructional Designers

Experiencing eLearning

You can find free tutorials on YouTube and other sites. Paul Wilson’s YouTube channel has numerous tutorials. Ashley Chiasson has a growing collection of Storyline tutorials on her website. Matt Bibby also shares tutorials. Captivate Resources. Storyline Resources.

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Unlocking the power of customer education: The top 5 business advantages

Docebo

Customer education refers to the process of providing information, resources, and training to customers to help them realize the full value of your products or services. It includes courses, peer supported learning, product tutorials, webinars, user guides, FAQs, and other resources. Docebo customer Zoom (heard of them?)

Education 213
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Writing Scenarios + Free Tools: ID Links 4/12/22

Experiencing eLearning

Formfacade – Customize Google Forms UI. Use Google Forms but customize the look and feel so it’s more modern, plus additional features. xAPI Tutorial: Get started in under 1 hour – eLearningArt. Miranda Verswijvelen. Free tools. This is a paid tool, but it’s cheaper than Typeform for a similar style.

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When Should You Avoid Branching Scenarios?

Experiencing eLearning

Your initial reply to a customer complaint or objection sets the tone and frames the whole conversation. In fact, you might want to show a series of customer complaints. For example, in a retail setting, an employee might have to respond to three customer complaints in a row. That means a branching scenario is overkill.