Infopro Learning

NOVEMBER 10, 2022

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Personalize the Customer Service.

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Consulting Custom Organization Tips 416

Paradiso

FEBRUARY 14, 2025

Welcome to our comprehensive guide on customer service training. In todays competitive market, effective training for customer service is essential to delivering exceptional customer service. When employees master the art of customer service, they contribute to higher satisfaction rates and repeat business.

Customer Service 91

Customer Service Services Guide Custom 91

Experiencing eLearning

DECEMBER 29, 2020

What does an instructional designer do? Over the years, many people have asked me what an instructional designer does and how to get into the field. This was the top post on my blog for many years, and still ranks highest of my instructional design careers series. Instructional Design Hourly Rates and Salary.

Examples 484

Examples Sample Write Blog Instructional Design 484

Infopro Learning

MAY 24, 2021

The training programs were designed to help youth start their careers in IT, healthcare, skilled trades, and customer service. The customer service management training had grown in popularity, but the organization was facing some challenges that were making it difficult to scale the program.

Leadership 406

Leadership Simulations Program Organization 406

Infopro Learning

JANUARY 21, 2021

Quality service is one of the critical factors today’s consumers consider before making a purchase. This has led many organizations to look for ways to improve customer experiences. A design and blended strategy are then developed to meet the needs of your sales reps. Step 2: Designing. Solution Highlights.

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Knowledge Productivity Product Blended Learning 380

Infopro Learning

APRIL 16, 2021

The Modern Customer’s Expectations. Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions. It can also impact customer loyalty.

Productivity 419

Productivity Product Custom Simulations 419

Experiencing eLearning

DECEMBER 28, 2021

Visual Design for Scenarios in Twine : Create a polished visual design for scenarios in Twine using enchant macros in Harlowe, following these step-by-step directions. These posts relate to elearning and instructional design more generally, rather than branching scenarios or Twine. What does an instructional designer do?

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Simulations Examples Sample Diversity Training 480

Infopro Learning

NOVEMBER 3, 2020

Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. The modules used storytelling to help explain customer pain points and challenges.

Sales 419

Sales Knowledge Productivity Product 419

LearnDash

JUNE 25, 2020

But how do you design a game for your course? It offered several typing games, each designed to teach a certain skill—where to find letters on the keyboard, where to find numbers, how to use capitals and punctuation, and (the hardest) how to gain a sense of rhythm. I learned to type from an old computer game.

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Games Effectiveness Tips Design 283

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

Knowledge 410

Knowledge Blended Learning Productivity Product 410

Experiencing eLearning

JUNE 13, 2023

Customer service Communicating with teenagers DEI (diversity, equity, and inclusion) Consultative sales New manager training Refining broad topics to a narrow focus Those broad topics might be what stakeholders or clients request in a branching, but your job is to narrow the focus. Streamlining Branching Scenario Planning and Design.

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Diversity Training Analysis Photo Behavior 418

Experiencing eLearning

JUNE 18, 2019

For example, the Instructional Designer or eLearning Developer demo in my portfolio is based on an activity I originally created for a health care client. If you want a job creating soft skills training, create customer service samples. Those kinds of fake topics can show off your graphic design and technical skills just fine.

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Portfolio Examples Sample Ideas 85

Infopro Learning

OCTOBER 28, 2020

At first glance this may seem like a tall order, but the microlearning strategies modular design has been able to help organizations overcome some of the most challenging l&d hurdles. In Closing.

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microlearning Corporate eLearning Blended Learning Solution 419

Infopro Learning

APRIL 5, 2016

After some hasty research, I found a source which talked about changing the name of ‘instructional designers’ to ‘learning experience designers’. Learning experience design simply means creating experiences rather than just curriculum. What do I have to do to become a learning experience designer? Here are some tips.

Instructional Design 170

Instructional Design Instruction Instructional Design 170

Infopro Learning

JULY 6, 2017

Recently, we’ve written several articles about the importance of connecting learning outcomes to business results (performance transformation), including a very popular article by our VP of Learning, Arun Prakash, published on TrainingIndustry.com, titled “ Flipped Kirkpatrick: Designing Learning Journeys for Business Impact ”.

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CLO Performance Kirkpatrick Guide 420

Experiencing eLearning

AUGUST 18, 2020

For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” ” As part of your analysis, ask what that really means. It’s not enough to just get a list of principles or broad best practices. You need specifics and examples.

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Behavior Analysis Simulations Photo 493

Upside Learning

MAY 12, 2025

What Microlearning Actually Is Designed for immediate application The learner can use it right now in their job. Performance Support & Just-in-Time Learning Imagine youre a customer service rep about to handle a frustrated client. Would you rather: A) Sit through a 45-minute training module on customer empathy?

microlearning 147

microlearning Corporate eLearning Cognitive Performance Support 147

Infopro Learning

NOVEMBER 10, 2022

Ensuring that the L&D investments pay off by designing training around what the employees find valuable and effective is imperative. An example of such a corporate learning strategy would be to reduce customer help tickets and wait times and provide the best customer service to its customers.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Tim Slade

DECEMBER 1, 2018

Whether you’re an instructional designer, an eLearning designer, or just an everyday learning professional, a crucial part of your job is understanding when training is not the answer. For example, let’s say you work in a call center, and the customer service agents are expected to resolve each customer call within 10 minutes.

Customer Service 208

Customer Service Metrics Instructional Design Training 208

LearnDash

FEBRUARY 2, 2021

If I had to guess, I would say that most online educators don’t think of themselves as “instructional designers.” This is where instructional design comes in. This is where instructional design comes in. Learned behaviors are important for many instructional designers, especially those who focus on habits.

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Learning Theory Theory Education Online 345

Experiencing eLearning

NOVEMBER 24, 2020

SMEs will often start with general ideas like “provide quality customer service” or “improve communication.” What isn’t happening currently that you want to happen? Details on the desired behavior. Keep drilling down to get more details on that desired behavior.

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Behavior Problem Photo Customer Service 545

Infopro Learning

APRIL 19, 2021

If you have designed learning paths for different roles within your company, you can use machine learning to assign a series of courses for that specific path. For example, you can automate an entirely different set of courses for employees with other jobs like customer service reps and employees in an IT department.

Diversity Training 409

Diversity Training Compliance Training Custom eLearning Development eLearning Strategy 409

Spark Your Interest

APRIL 1, 2025

If you’re exploring elearning options for your organization, you’ve likely come across Articulate Rise 360 a tool known for its sleek, modern design and mobile-friendly learning experience. They don’t include the more complex interactions or incorporate custom imagery or brand design.

Sexual Harassment Training 100

Sexual Harassment Training Examples Articulate Harassment Training 100

Infopro Learning

MARCH 25, 2025

The Rise of Corporate Learning Services Corporate learning services include learning management systems (LMS), eLearning platforms, virtual classrooms, on-the-job training tools, and consultancy services. Corporate learning services have many benefits, such as being scalable and customizable.

Corporate Learning 170

Corporate Learning Blended Learning Diversity Training Corporate eLearning 170

Experiencing eLearning

MARCH 10, 2020

If you’re doing customer service training, think about the different types of customers employees interact with. I do prefer Consequences to Feedback, as designers too often assume feedback is only verbal (although Allen explains otherwise in his great books).

Learning Objects 350

Learning Objects Budget Sales Association 350

Infopro Learning

JANUARY 20, 2022

Today’s volatile business environment necessitates organizations to continuously train their workforces to maintain their competitive edge and provide exceptional customer service. This article will discuss why custom eLearning development is the right choice for your organization.

Custom eLearning Development 393

Custom eLearning Development eLearning Developer Custom Develop 393

Paradiso Solutions

DECEMBER 5, 2024

Good instructional design techniques can create engaging and interactive eLearning courses. An instructional design strategy assures that there is a balancing act between theoretical knowledge and practical application, learning that becomes meaningful and relevant. These steps have been proven to improve learning performance greatly.

Instructional Design 52

Instructional Design eLearning Strategy Instruction Instructional 52

Infopro Learning

MARCH 11, 2021

Are you creating the program to improve sales, customer service or the net promoter score? One can use tools like empathy maps and learner personas to keep learners at the center of the design process. The benefits or outcome that the journey seeks to achieve must be charted out while the solutions is being created.

Blended Learning 408

Blended Learning Performance Support Compliance Training Performance 408

LearnDash

NOVEMBER 21, 2023

Here are 10 things to consider: Prioritizing new members over existing ones Neglecting user experience Not delivering fresh content Sacrificing quality for quantity Not building trust Making big changes too frequently Spamming members Giving sub-par customer service Not surveying your members Reinventing the wheel Let’s take a closer look.

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Site Customer Service Trust Community 278

Infopro Learning

APRIL 24, 2021

We used our outcomes-based approach to design a winning learning solution that helped them achieve this goal. Leadership had changed along with the company’s vision for the customer service centers. The program was also designed for easy maintenance as frequent updates are often needed when policies and procedures change.

Business 294

Business Case Study Blended Learning Simulations 294

Infopro Learning

MAY 7, 2020

You would then need to analyze ways the customer experiences can be improved. Or your customer service representatives may need soft skills training to increase their first call resolution rates. The key learning objectives should be used to design engaging employee experiences. Conclusion.

Problem 294

Problem Learning Objects Business Learning Objectives 294

Upside Learning

MARCH 5, 2025

Training That Fails to Keep Pace with Product Lifecycles IT and telecom companies are introducing new goods and services at a never-before-seen pace. Whether it’s technical team upskilling, dealer training optimization, or continuous learning in rapidly changing environments, our solutions are designed to deliver measurable results.

Compliance Training 147

Compliance Training Cognitive Metrics Augmented Reality 147

Experiencing eLearning

APRIL 21, 2017

For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” Filed under: e-Learning , Instructional Design , Storytelling & Scenarios. ” As part of your analysis, ask what that really means. Your Process?

Storyboard 269

Storyboard Behavior Analysis Photo 269

LearnDash

FEBRUARY 16, 2021

Customer service training. Customer service is a difficult job. Most people only contact customer service when something has gone wrong, which often means they’re already in a bad mood. Here are just a few examples of how branching scenarios can provide learners with safe environments to fail.

Online Learning 279

Online Learning Online Customer Service Culture 279

Arlo Training & Events Software

JANUARY 16, 2025

Interactive Videos Interactive videos are designed to be used in training environments to improve engagement. Customer Service Training: Simulated interactions with customers help train employees to handle various scenarios effectively.

Compliance Training 52

Compliance Training Blended Learning Examples Interactive 52

Infopro Learning

JUNE 19, 2023

We work closely with our clients to identify business objectives, assess skill gaps, and design customized learning solutions that enable employees to acquire the necessary skills and knowledge to drive business success. Infopro Learning’s L&D Design & Operating Model Enabling Capabilities #1.

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Services Management Agile Metrics 221

Infopro Learning

APRIL 6, 2020

Is the training program improving sales, customer service or the net promoter score? And Infopro Learning’s vision is exactly that – We aspire to create Learning Solutions designed to deliver measurable business impact or outcome. Is the program enhancing safety and security of employees?

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Global ROI Metrics Simulations 369