Remove Customer Service Remove Expertise Remove Knowledge Base
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4 Learning Theories Every Online Educator Should Know

LearnDash

They usually view themselves as subject matter experts —they know their area very well, and are starting an online course to share their expertise with others who are interested in learning it. Customer service: Managing stress, practicing responses. This is where instructional design comes in. Individuals are complex.

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8 Overlooked Mobile Learning Benefits For Customer Service Online Training

Litmos

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

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Boost Technical Competence and Productivity with Continuous Learning for Employees via a Knowledge Base

IT Training Department Blog

Then, there are self-serve options such as performance support, contextual help, and a knowledge base. There should always be a knowledge base available that will encourage an environment of continuous learning. A knowledge base provides a permanent resource for employees to help themselves.

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3 Ways to foster a knowledge based organization

SkyPrep

3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. What is a Knowledge based Organization?

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9 Simple Hacks to Write Better Knowledge Base Articles

TechSmith Camtasia

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Kill the curse of knowledge.

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Less is more: A different approach to L&D in a world awash with information

Performance Learning Productivity

" Other organisations have used this collaborative knowledge sharing extremely effectively. Wikipedia created a transparent knowledge creation environment by allowing open discussion and online collaboration. The currency of most of the knowledge we use will have smaller and smaller windows of usefulness.

Informal 196
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How to support and empower your customer support team

TalentLMS

Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality. They feel powerful enough to handle any customer inquiries and challenges effectively, leading to higher productivity and efficiency.