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Mastering Customer Service Training: Strategies That Actually Work

Infopro Learning

Do you want to transform your customer service team into a powerhouse of excellence? The key lies in creating effective customer service training that delivers measurable results. Many organizations have trouble designing effective customer service training programs.

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Achieving Retail Excellence Through Custom eLearning Solutions

Upside Learning

This gap in training can directly impact on customer service, sales, and operational efficiency. The Challenges in the retail industry Retail businesses face some serious challenges that require a very professional and responsive workforce. Training in the area of supply chain management is an added advantage.

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Customer Service Training Mistakes to Avoid

Infopro Learning

One of the most effective tools your company can utilize to improve customer experiences is your customer service training programs. Effective customer service training can significantly improve the quality of service your organization’s employees provide. Infrequent Content Updates.

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A Video Based Approach to Customer Service Training

Infopro Learning

Today providing good customer service can give your organization a huge competitive advantage. You might be surprised to hear that some of the most successful customer service training programs don’t focus on products or services. The customer training program was immensely successful.

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Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams.

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Competency-Based Training: The Ultimate Guide to Building a Skilled Workforce

Ninja Tropic

Competency-Based Training: The Ultimate Guide to Building a Skilled Workforce Businesses need employees who can perform their jobs effectively, not just those who have completed training. Competency-Based Training (CBT) ensures that employees develop the real-world skills necessary for success. What is Competency-Based Training?

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Leveraging Bank Training Programs for a Futuristic Workforce

Infopro Learning

As the pandemic hit the world in 2020, businesses across every industry faced several challenging consequences. The banking industry was no exception. This article will examine the ways banks can leverage finance training programs to reskill their employees. Reskilling has always been a complex and lengthy process.

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