eFront

APRIL 18, 2017

Immersive Online Training Tutorials To Improve Proficiency. Online training tutorials don’t have to consist of lengthy manuals or slideshows. Microlearning online training tutorials or branching scenarios allow employees to explore every step of the process. Weekly Guest Host Podcasts Featuring In-House Subject Matter Experts.

Compliance Training 69

Compliance Training microlearning Activities Blended Learning 69

Hurix Digital

APRIL 13, 2025

Typically, objectives are knowledge-based (impart knowledge, facts, etc.), skill-based (focus on practical abilities and competencies), or attitude-based (shape attitudes and beliefs around aspects of work). Incorporate a variety of media, such as video tutorials, simulations, and hands-on exercises.

Compliance Training 52

Compliance Training Performance Support Blended Learning Teams 52

TechSmith Camtasia

MAY 22, 2018

We have helped our customers share videos to their storage destination, and learned a lot in the process. Many of our customers place content in learning management systems, knowledge bases, and self-hosted solutions specific to their company or institution. Permits Commercial, Product Demo and Tutorial Content.

Screencast 75

Screencast Platform Video Jing 75

IT Training Department Blog

SEPTEMBER 14, 2023

With software simulations, employees are no longer confined to dull manuals, passive tutorial videos , or simply watching a trainer show you. Instead, they are immersed in a dynamic learning experience that mirrors real-world scenarios, allowing them to apply their knowledge in a risk-free environment.

Simulations 103

Simulations Software Simulation Software Learning Environment 103

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. Take a look at why those efforts often fall flat.

Diversity Training 104

Diversity Training Help Companies Performance Support 104

Instancy

FEBRUARY 26, 2024

Customer Education Reimagined: LLMs can revolutionize customer education by: Building Interactive Knowledge Bases: Imagine a customer service agent utilizing an LLM-powered knowledge base to instantly answer complex questions in natural language, offering personalized solutions and improving customer satisfaction.

Blended Learning 52

Blended Learning Custom Education LMS 52

Matrix

OCTOBER 5, 2022

Depending on what your organization provides, customer training can take various forms: onboarding, brochures, self-paced e-learning modules, how-to videos, searchable knowledge bases, customer support, and certification programs. It takes a lot of the pressure usually on the customer service departments.

Blended Learning 73

Blended Learning Custom Benefits Create 73

learnWorlds

JULY 5, 2022

From then on, it’s up to you to achieve customer retention by offering additional resources through a customer education program that will help them make your product part of their lives. Customer Service Costs and Workload. This is the single most important thing that shouldn’t miss from customer onboarding!

Custom 52

Custom Metrics Tutorial Diversity Training 52

eLearningArt

FEBRUARY 3, 2016

Two major updates have already improved the customer service experience. Launched a Knowledge Base: Answers to frequently asked questions can now be found in our knowledge base. Launched a Knowledge Base: Answers to frequently asked questions can now be found in our knowledge base.

Images 40

Images Templates Free eLearning Strategy 40

learnWorlds

DECEMBER 1, 2023

Question and Answer Platforms Question and answer platforms are tailored for knowledge-sharing, troubleshooting, and expertise recognition. Platforms like Quora provide a space for users to pose questions, receive answers, and contribute to a community-driven knowledge base. Review from Capterra : ‘The custom service team is ON!

Community 105

Community Social Networks Platform Forum 105

WhatFix

MAY 11, 2023

In-person group training sessions for soft skills training like customer service, team-building, and client management. Product knowledge training for customer service: Train the support team on the technical aspects of the product – how it works, what parts it consists of, and how to fix it.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

WhatFix

FEBRUARY 11, 2023

ServiceNow is a cloud-based software platform that has the features to combine IT operations, HR service, security systems, IT business management, and customer services into one single system of record. The platform is based on ITIL guidelines to provide service orientation for tasks, activities, and processes.

Methods 52

Methods Compliance Training Social Networks LMS 52

Arlo Training & Events Software

FEBRUARY 16, 2025

For example, if you’re creating a customer service training course, you could use Loom to record a video walking employees through real-life scenarios, such as handling a difficult customer interaction. Customer Training and Support Loom can be used to create product tutorials, guides, and support videos for customers.

Compliance Training 52

Compliance Training Diversity Training Blended Learning Authoring Tools 52

Ed App

MARCH 16, 2022

Similar to other Udemy alternatives on this list, Proprofs provides you with a vast library of pre-made courses on important topics like compliance, sales, leadership, and customer service training, all of which you can easily deploy to your teams. Knowledge base. Discussion forums. Cost: Paid.

Alternatives 52

Alternatives Virtual Classroom Diversity Training Compliance Training 52

learnWorlds

JULY 17, 2023

ChatGPT’s vast knowledge base enables it to respond to a wide array of topics and prompts. In a customer service training program, ChatGPT can play the role of a customer, presenting various scenarios and allowing learners to practice their problem-solving and communication skills.

Diversity Training 52

Diversity Training Compliance Training Simulations Games 52

TalentLMS

JUNE 13, 2024

Imagine you’re overseeing a customer service training program. You can customize your dashboard to display key metrics like: Average customer satisfaction scores Call resolution times And completion rates for specific customer service modules.

LMS 52

LMS Benefits Authoring Tools Metrics 52

eLearningArt

MARCH 19, 2018

Now… on with the repurposing tutorial. 0: Learn the basics of science-based learning. If you want learn the basics of science based learning, check out this post: Science-based Learning Resource Article. In the post, you’ll see: An interview about Science-based learning with Margie Meacham (aka “The Brain Lady).

Content 40

Content Ratio Slides PowerPoint 40

Mike Taylor

FEBRUARY 2, 2021

Live streaming meetings or webinars using a custom service — If configured by your account administrator, you can live stream a meeting or webinar to a custom platform like YouTube, Facebook, etc. Build a Knowledge Base on Google Docs – Kbee — www.kbee.app Delightful knowledge base software.

Google Docs 58

Google Docs Authoring Tools Doc PNG 58

Talented Learning

FEBRUARY 5, 2020

Actually, I’m a proponent of accounting for knowledge because most of today’s successful businesses are knowledge-based organizations. So you won’t see any type of knowledge accountability there. His exam responses show that he lacks sufficient knowledge to help the customer with that need.

ROI 64

ROI Podcasting Podcasts Podcaster 64

Instancy

FEBRUARY 18, 2021

To add another dimension, user-generated learning allows learners to add their knowledge and expertise to the course content, usually through social learning. A course may look like a growing collection of microlearning content and a learning community with a searchable knowledge-base. Screen Captures/Video Tutorial.

Virtual Classroom 52

Virtual Classroom Diversity Training Blended Learning Case Study 52

learnWorlds

AUGUST 21, 2024

Another way to increase the level of personalization is to include some live, instructor-led training sessions (ILT) and, of course, one-to-one or group tutorials with Customer Success Managers. Accessibility and Flexibility To accommodate diverse customer schedules and preferences, product training should be accessible and flexible.

Productivity 52

Productivity Product Custom Diversity Training 52

learnWorlds

OCTOBER 1, 2024

In fact, 40% of consumers prefer self-service options over contacting support, which makes perfect sense – having customers constantly asking you questions can be frustrating for them and time-consuming for your team. That’s where effective customer training comes in. Customer reviews: 4.1 Customer reviews: 4.5

Authoring Tools 52

Authoring Tools LMS Diversity Training Blended Learning 52

ProProfs

JANUARY 6, 2022

DAPs use walk-throughs, self-help knowledge bases, and videos to onboard learners to a new platform. Internal Knowledge Base. A well-maintained internal knowledge base serves as a useful tool for informal, on-the-job training. Knowledge base. Excellent customer service.

Authoring Tools 52

Authoring Tools Compliance Training Diversity Training Tools 52

Appsembler

FEBRUARY 12, 2024

Support Appsembler provides extensive customer support, starting from the initial engagement. This includes white-glove migration services, comprehensive data export/import support, and assistance with custom configurations. Support Effective customer support is essential in shaping the user experience with an LMS.

Comparison 52

Comparison LMS Authoring Tools Diversity Training 52

learnWorlds

MARCH 21, 2023

Teachable Pricing Teachable has the following pricing options: Free plan: $0/month (limited functionality and $1 + 10% per transaction) Basic plan: $59/month (plus a 5% transaction fee) Pro plan: $159/month Business plan: Customized pricing *Pricing information retrieved from Teachable on March 21, 2023. Podia Reviews Podia is rated 4.8

Comparison 98

Comparison Diversity Training Platform Authoring Tools 98

Appsembler

JULY 12, 2024

Knowledge Base : Create a comprehensive knowledge base with articles, FAQs, and guides to help users troubleshoot common issues and understand how to use the platform effectively. Customization Services : Assistance with theming, branding, and integrating third-party tools to create a tailored learning environment.

Hosting 105

Hosting Open Authoring Tools Server 105

Paradiso Solutions

FEBRUARY 16, 2024

Northpass, previously known as SchoolKeep, is not just a Learning Management System; it’s also designed to help with customer onboarding. With this tool, you can create courses quickly (if you’re skilled at coding), improve online learning experiences, and build a knowledge base.

Alternatives 52

Alternatives LMS Diversity Training Blended Learning 52

LifterLMS

SEPTEMBER 17, 2020

And I only expected that if I set up a customer service line, that they were only going to respond through the customer service line. So then that’s the day I registered, I bought the software, and I sat down in front of 35 YouTube tutorials, and I learned every element of it.

Site 145

Site YouTube Podcasting Podcasts 145

Paradiso Solutions

FEBRUARY 10, 2024

Compelling LMS features for this training partners include: Product Tutorials: Partners can watch recorded product demos to understand features and capabilities. Resource Organization: The LMS acts as a knowledge base, spec sheets, support materials, and critical product information for quick reference.

Association Learning Management System 52

Association Learning Management System Association LMS LMS Compliance Training 52

IT Training Department Blog

MAY 15, 2023

Real Practice Through the use of interactive tutorials, real-life examples, and even software simulations training can facilitate better learning and engagement. A better way of providing that answer would probably have been a helpful article in a knowledge base. Less is more, always. Especially in training.

Software 52

Software Guide Simulations Providers 52

Coreaxis

OCTOBER 23, 2023

In addition to continuous updates, cloud-based software providers typically offer comprehensive customer support. This support can range from online resources, such as knowledge bases and video tutorials, to dedicated customer service representatives who can assist with any technical issues or questions.

Software 52

Software Authoring Tools Benefits Firewalls 52

Instancy

AUGUST 14, 2023

Classroom lectures and online tutorials exemplify traditional methods, yet they can be inefficient, generalized and lack real-time feedback. Integrating VR with chatbots creates exciting new training possibilities in healthcare, manufacturing and customer service.

Compliance Training 52

Compliance Training Corporate eLearning Diversity Training Authoring Tools 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Design an actively managed knowledge base. .

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Design an actively managed knowledge base. ?.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Paradiso Solutions

APRIL 2, 2025

Zendesk, a leading customer service platform, is well-known for improving communication and support across various industries. Zendesk is a customer service and support platform designed to provide businesses with efficient tools to manage customer inquiries, issues, and feedback.

LMS 52

LMS Learning Management System Integrate System 52

KnowledgeCity

JANUARY 28, 2025

Evaluate Support and Customer Service Reliable support enables smooth platform operation and quick resolution of issues. Look for platforms offering 24/7 customer service via chat, phone, or email. Ensure access to a comprehensive knowledge base with guides and tutorials.

Compliance Training 59

Compliance Training Platform Best eLearning eLearning 59

WhatFix

MAY 8, 2025

From research, writing, and coding, GenAI is already handling knowledge-based tasks that previously weremanual, time-consuming processes. These knowledge workers make up 40% of the US workforce and require contextual, role-tailored upskilling to adapt to new AI-led tasks quickly.

Skills 52

Skills Diversity Training IBM ROI 52