Infopro Learning

MAY 6, 2019

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. This is why customer service training is important.

Customer Service 272

Customer Service Methods Services Blended Learning 272

Infopro Learning

APRIL 10, 2025

The success or failure of companies hinges on their ability to hit the mark in the eyes of their customers, and this is all underpinned by a team of employees with excellent customer service skills. Active Listening:Hearing Beyond the Words Active listening is one of the non-negotiable customer service skills.

Customer Service 221

Customer Service Services Custom Skills 221

Infopro Learning

SEPTEMBER 22, 2023

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

Customer Service 221

Customer Service Services Custom Skills 221

Ninja Tropic

APRIL 2, 2025

Competency-Based Training: The Ultimate Guide to Building a Skilled Workforce Businesses need employees who can perform their jobs effectively, not just those who have completed training. Competency-Based Training (CBT) ensures that employees develop the real-world skills necessary for success.

Compliance Training 52

Compliance Training Diversity Training Skills Guide 52

Infopro Learning

FEBRUARY 25, 2021

Building quality customer relationships can lead to higher profits and a better brand image. Your customer service teams must have the skills they need to not only meet but exceed customer expectations. What are the skills your customer support teams will need to provide better service?

Customer Service 251

Customer Service Services Blended Learning Custom 251

Infopro Learning

DECEMBER 23, 2020

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams.

Customer Service 251

Customer Service Services Blended Learning Custom 251

Infopro Learning

MARCH 25, 2025

Essential to this transformation is the emergence of corporate learning services, tailored solutions that address the specific learning needs of modern organizations. Technology disruption, digital transformation, automation, artificial intelligence (AI), and remote working have reshaped job roles and the required skill sets.

Corporate Learning 170

Corporate Learning Blended Learning Diversity Training Corporate eLearning 170

Ninja Tropic

MARCH 6, 2025

Time to Productivity Contributing Factors Final Thoughts: New Hire Time to Productivity Tailored eLearning Courses to Elevate Your Learning Journey Custom eLearning courses are built to meet the unique needs of an organization. Developing a custom eLearning course involves several key steps. What skills do your employees need?

Custom eLearning Development 52

Custom eLearning Development Diversity Training Compliance Training Custom 52

Infopro Learning

APRIL 15, 2025

The learning landscape transforms daily with new systems, skills, and tools. This helps them have a bright future for the business, enabling faster learning, better skill application, and measurable performance outcomes. A report by Grand View Research notes that the eLearning services market is forecasted to grow ata 19.0%

Interactive 221

Interactive Platform Compliance Training Business 221

Paradiso

JANUARY 20, 2025

The answer lies in power skills an essential yet often overlooked asset. These skills help businesses build trust and create lasting relationships with customers by delivering personalized service infused with a human touch. What Are Power Skills? From Soft Skills to Power Skills: Why the Change?

Roles 91

Roles Custom Skills Customer Service 91

Infopro Learning

APRIL 16, 2021

The Modern Customer’s Expectations. Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions. It can also impact customer loyalty.

Productivity 419

Productivity Product Custom Simulations 419

Paradiso

FEBRUARY 14, 2025

Welcome to our comprehensive guide on customer service training. In todays competitive market, effective training for customer service is essential to delivering exceptional customer service. When employees master the art of customer service, they contribute to higher satisfaction rates and repeat business.

Customer Service 91

Customer Service Services Guide Custom 91

Infopro Learning

DECEMBER 22, 2021

By paying close attention to industry trends, you can better predict the skills your employees will need, and the training required. Implementing self-assessment tests and aligning training efforts with your strategic business goals helps your employees to figure out what kind of critical skills and general skills they need to improve.

Program 419

Program Training Train Learning Objects 419

Avilar

AUGUST 7, 2024

Grouping and prioritizing skills into capabilities is not new. How do you ensure you get the full business benefits of skills management at your workplace? Recently, HR and business analyst and educator Josh Bersin shared a video homing in on the value of taking a pragmatic, business-centered approach to skills.

Skills 96

Skills Benefits Business Management 96

Upside Learning

FEBRUARY 5, 2025

Recently PwC published a survey report where the employees in this financial services department said they believed that almost 60% had inadequate knowledge requirements to thrive during the present moment. Look into how eLearning is changing financial services training and how it quickly has become a required tool for success.

Compliance Training 147

Compliance Training Diversity Training Simulations Corporate eLearning 147

Infopro Learning

NOVEMBER 3, 2020

This is one of the many reasons why improving customer service is a high priority for many modern organizations. However, providing quality customer service now requires that your sales reps know more than just facts and features. They need to know how your offerings can help customers with their pain points.

Sales 419

Sales Knowledge Productivity Product 419

Infopro Learning

JULY 27, 2020

Providing quality customer experiences is a huge competitive advantage in today’s market. In fact, the quality of service you provide has a direct impact on your organization’s growth and revenue. You might be surprised to learn that 86% of customers would pay up to 25% more to get a better customer service experience (1).

Sales 309

Sales Custom Simulations Case Study 309

Infopro Learning

OCTOBER 25, 2021

Sales teams working in the Finance industry must also acquire relevant skills to anticipate the ever-evolving customer and market needs. Financial service organizations deliver personalized learning experiences around specific customer needs. Delivering Finance Training Programs for Sales.

Sales 419

Sales Diversity Training Program Case Study 419

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

Knowledge 410

Knowledge Blended Learning Productivity Product 410

Infopro Learning

MAY 24, 2021

In a recent study about the future of leadership development conducted by the Harvard Business Review, 50% of senior leaders shared that their talent development process was not equipping new leaders with necessary skills (1). Each piece of content was designed to focus on a single leadership skill or topic.

Leadership 406

Leadership Simulations Program Organization 406

Attensi

SEPTEMBER 18, 2024

Attensi INSIGHTS Customer service: The fitness industry’s ultimate strength test It’s a truth universally acknowledged that people sign up for gym memberships only to cancel them a few months later. With the right training, stand-out customer service could be the answer. Start by prioritizing customer experience.

Customer Service 105

Customer Service Services Custom Social Networks 105

Experiencing eLearning

JUNE 13, 2023

Part of the planning and analysis process for branching scenarios must include refining and narrowing the topic and skill to something very focused. “Customer service” could mean way too many different things in different organizations. Level up your branching scenario skills and unlock time-saving techniques.

Diversity Training 418

Diversity Training Analysis Photo Behavior 418

Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. In addition, having the ability to answer any questions is critical to delivering quality customer service. However, L&D trends and strategies have also recently changed.

Knowledge 410

Knowledge Productivity Product Program 410

Infopro Learning

JUNE 25, 2021

Product knowledge training is an essential tool that helps sales teams improve their customer service skills. The best programs take the process a step further by helping your employees develop an understanding of how these offerings solve problems for your customers. Integrate Social Elements.

Productivity 419

Productivity Product Learner Develop 419

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. Step 2: Designing. After the initial planning, the design work begins.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Infopro Learning

OCTOBER 20, 2021

Some of its benefits include: Anytime Availability: A dedicated LMS administrator can provide 24/7 service support and resources, thus reducing the worries about staff turnover. Capability: A team of experts who are highly skilled in learning technology along with expertise in managing L&D strategy and training delivery.

Outsource 448

Outsource LMS Website Learning Management System 448

Experiencing eLearning

AUGUST 18, 2020

For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” If you have access to learners or people who have recently learned the skill, ask them too. ” As part of your analysis, ask what that really means.

Behavior 493

Behavior Analysis Simulations Photo 493

Infopro Learning

MAY 27, 2024

Central to this endeavor is customer service training and product knowledge enhancement, which are pivotal in maximizing customer satisfaction and driving overall business performance. Managed Learning Services (MLS), a complete outsourcing of learning services, has become a valuable cornerstone in the era of remote work.

Remote Learning 221

Remote Learning Services Diversity Training Management 221

Infopro Learning

JUNE 19, 2023

Transparency Market Research (TMR) report states that managed learning services provide a wide range of expertise while reducing training costs by 15% to 20%. This helps to reduce costs and create greater scalability in their service delivery. #2. Design excellence framework, along with dedicated COEs and R&D investment.

Services 221

Services Management Agile Metrics 221

Infopro Learning

OCTOBER 28, 2020

As opportunities for career development continue to become a high priority for today’s top talent and as organizations work towards closing skills gaps microlearning is quickly becoming a popular learning solution. Microlearning can also help employees learn the skills they need faster. Accelerates the Training Process.

microlearning 419

microlearning Corporate eLearning Blended Learning Solution 419

Experiencing eLearning

DECEMBER 29, 2020

If you want a job creating soft skills training, create customer service samples. ” This is less about the skills and more about the desire; it’s about figuring out if you’d be happy working as an instructional designer. Target your desired audience. If you love software training, create that kind of samples.

Examples 485

Examples Sample Write Blog Instructional Design 485

Infopro Learning

NOVEMBER 10, 2022

It also contains details about the training programs’ budgets, the level of executive sponsorship needed, the skills that need to be prioritized, and a map to measure the impact of those skills on the business outcomes. Closing the skill gaps. Chalk Out Skills And Competencies. Determine Skill Gaps.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Experiencing eLearning

NOVEMBER 24, 2020

SMEs will often start with general ideas like “provide quality customer service” or “improve communication.” Besides talking to the SMEs, it’s also helpful if you can talk to actual users (or people who have learned this skill recently). What isn’t happening currently that you want to happen?

Behavior 561

Behavior Problem Photo Customer Service 561

Infopro Learning

JANUARY 25, 2021

As employees learn and begin to practice the new skills, they develop you will start to see a shift in the work environment. Common diversity training topics include cultural competence, unconscious bias training, sexual harassment, and soft skills training topics such as global communication skills.

Diversity Training 419

Diversity Training Sexual Harassment Training Harassment Training Blended Learning 419

Upside Learning

MAY 12, 2025

Performance Support & Just-in-Time Learning Imagine youre a customer service rep about to handle a frustrated client. Would you rather: A) Sit through a 45-minute training module on customer empathy? Lets look at the situations where microlearning actually drives results.

microlearning 147

microlearning Corporate eLearning Cognitive Performance Support 147

Experiencing eLearning

DECEMBER 28, 2021

If you want a job creating soft skills training, create customer service samples. As of 12/23/21, it’s been viewed over 9500 times this year, and almost 29,000 times since I migrated my site in 2019. 30+ Ideas for eLearning Portfolio Samples : If you need to create samples, use this list to jump start your brainstorming.

Simulations 483

Simulations Examples Sample Diversity Training 483

Infopro Learning

SEPTEMBER 29, 2020

The banking and financial services industry is constantly changing and adapting all the time. Advancements in technology and current events are changing the way these businesses interact with both their customers and even their employees. Customer service has become the leading factor consumers consider before making a purchase.

Performance Support 391

Performance Support Support Performance Global 391