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Competency-Based Training: The Ultimate Guide to Building a Skilled Workforce

Ninja Tropic

Competency-Based Training: The Ultimate Guide to Building a Skilled Workforce Businesses need employees who can perform their jobs effectively, not just those who have completed training. Competency-Based Training (CBT) ensures that employees develop the real-world skills necessary for success.

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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” Digitec, Instructional Designer, Jennifer Ritter wrote a blog about this recently explaining, “I now realize that I was raised with game-based learning.

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6 Tips To Improve Customer Service With Online Training

Docebo

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

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8 Ways To Simplify Complex Concepts In Online Training

eFront

Employees need specific information to improve their task proficiency and hone their skills. For example, you discover that you need to improve customer service task proficiency. Employees have the opportunity to apply what they’ve learned and refresh their skills. Concentrate on the essentials and forgo the rest.

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9 Tips To Create Evergreen eLearning Content

Infopro Learning

For example, employees may still encounter the same customer service issues, or sales hurdles that prevent them from hitting their monthly targets. For example, surveys or eLearning assessments reveal that a majority of your audience lacks effective communication skills. Develop How-To Guides And Online Training Tutorials.

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7 Top Skill-Building Activities That Are Ideal For Customer Service Online Training

TalentLMS

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Communication Skill Simulations.

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11 Tools to Build Custom eLearning Solutions with Simulations

Thinkdom

By engaging learners in scenarios that mimic real-world tasks, simulations help them apply their skills confidently in their roles. Skill Development: They build both technical and critical thinking skills through interactive scenarios. It supports VR content, making it ideal for immersive training environments.