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Should We Create Courses or Just Performance Support?

Experiencing eLearning

This post continues that discussion with the question of whether we should create courses or whether informal learning and performance support are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performance support and coaching. Five Moments of Need.

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7 Reasons LearnDash Is the Best LMS for Developers

LearnDash

We’ve already discussed all the ways that LearnDash is a great LMS for users who don’t code. We’ve discussed in the past the various downsides to hosted LMSs , such as Udemy, Teachable, and Thinkific. Here’s another problem with hosted LMSs: you’re limited by their development schedule. The answer is: it’s both.

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Mastering Customer Service Training: Strategies That Actually Work

Infopro Learning

One reason for the focus on going above and beyond is that 80% of customer service companies use customer satisfaction (CSAT) scores as their main performance metric. For example, a high-end store could emphasize personalized service, while a tech support team might emphasize fixing problems quickly.

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The Performance Ecosystem and L&D

Clark Quinn

On LinkedIn recently, a survey in a post asked whether L&D should simply become performance consulting (Y/N). In the ensuing discussion, a comment was made that the binary discussion was flawed, and that a richer picture was possible. So here’re some thoughts on the Performance Ecosystem and L&D.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Phase 2: Mapping the Path with Learning Impact

Upside Learning

This phase is about turning insight into action, designing learning that doesnt just inform but enables real-world performance change. This helps us design learning that supports real business priorities and reflects the realities of your peoples work. Real performance goals determine what piece of content will be included.

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Microlearning in Corporate Training: Tactical Asset or Strategic Misstep?

Upside Learning

A single learning objective It tackles one problem, not an entire skillset. Microlearning is a performance tool, not just a training method. Performance Support & Just-in-Time Learning Imagine youre a customer service rep about to handle a frustrated client. Tie microlearning to specific performance objectives.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.