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Mastering Customer Service Training: Strategies That Actually Work

Infopro Learning

Do you want to transform your customer service team into a powerhouse of excellence? The key lies in creating effective customer service training that delivers measurable results. Many organizations have trouble designing effective customer service training programs. Essential Customer Service Skills for Success 1.

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The Future of Employee Training: The Role of Corporate Learning Services

Infopro Learning

Organizations are evolving how they approach employee training in a rapidly changing, technology-driven world. Essential to this transformation is the emergence of corporate learning services, tailored solutions that address the specific learning needs of modern organizations. billion by 2033. billion by 2033.

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Competency-Based Training: The Ultimate Guide to Building a Skilled Workforce

Ninja Tropic

Competency-Based Training (CBT) ensures that employees develop the real-world skills necessary for success. Unlike traditional training, which often emphasizes theoretical knowledge, CBT ensures learners can demonstrate real-world skills before moving forward. Training should never be about just completing courses.

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How Interactive Learning Platforms Help Businesses Stay Competitive

Infopro Learning

Interactive learning platforms turn this notion upside down Gamification,interactive videos, hands-on exercises, and an experimental approach to learning ensure that learning is active and fun. For example, suppose a sales manager performs well in negotiation as a course segment but falters at data-driven decision-making.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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The Lonely eLearner: Creating Social Learning Anchors | Social.

Dashe & Thomson

In my opinion, giving a learner a self-study eLearning program as their only form of training or support is not much different than handing them a manual to read with some exercises. Here’s an example: A company is rolling out a new expense reporting and approval system and needs to train over 1000 users.

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Embracing Innovation in Learning | Social Learning Blog

Dashe & Thomson

Trust me…trying to train folks on a software package that they will neither need nor use is an exercise in frustration for everyone involved, not to mention a waste of time and money. Those are extreme examples, but the very same thing can happen when you are told you have to attend training you don’t want or need.