Upside Learning

FEBRUARY 5, 2025

Recently PwC published a survey report where the employees in this financial services department said they believed that almost 60% had inadequate knowledge requirements to thrive during the present moment. Look into how eLearning is changing financial services training and how it quickly has become a required tool for success.

Compliance Training 147

Compliance Training Diversity Training Simulations Corporate eLearning 147

Learnnovators

MAY 23, 2025

Challenges are a part of any organizations journey, whether its shifting priorities, evolving roles, or unexpected roadblocks. Leaders play a crucial role hereby listening actively, encouraging feedback, and being transparent about challenges, they signal that its okay to be vulnerable.

Custom eLearning Development 130

Custom eLearning Development elearning vendor Corporate eLearning vendor 130

Upside Learning

MAY 12, 2025

Performance Support & Just-in-Time Learning Imagine youre a customer service rep about to handle a frustrated client. When Microlearning Works: The Strategic Use Cases While microlearning has its limitations, there are specific scenarios where it outperforms traditional learning approaches. Where does this fit into our learning ecosystem?

microlearning 147

microlearning Corporate eLearning Cognitive Performance Support 147

Dynamic Pixel

DECEMBER 24, 2024

The Importance of eLearning Content Development Services For organizations lacking the expertise or resources to develop high-quality e-learning content, eLearning content development services offer professional solutions. These services specialize in creating custom content that aligns with the organizations goals and learners needs.

Content Developer 52

Content Developer Blended Learning Diversity Training Content 52

Infopro Learning

JULY 25, 2022

A senior employee or a person in a leadership position provides support and guidance to employees to develop soft and role-related skills and identify areas for growth. Quizzes and scenario-based exercises are also added to make a learner wholly involved in the process and track the training progress. Online Training Delivery Methods.

Blended Learning 386

Blended Learning Methods Diversity Training Virtual Classroom 386

E-Learning Provocateur

NOVEMBER 25, 2012

Universities will finally accept they are service providers. As the latest edition of Educause Review indicates, universities are fee-for-service businesses. The role of the teacher will evolve. When I look into my crystal ball, I foresee that MOOCs will rock our world, and they will do so in 15 ways… 1.

OER 279

OER Pedagogy Social Networks Wiki 279

Instancy

MARCH 28, 2025

Introduction Role-plays have long been a cornerstone of corporate training, customer relationship management, and education. However, traditional role plays have often been cumbersome and resource-intensive. What Are Role Plays? Customer Relationship Management 1.

Simulations 52

Simulations Roles Education Diversity Training 52

Infopro Learning

JANUARY 14, 2025

As we advance in todays world, learning services must evolve accordingly. Managed Learning Services (MLS) is using AI tools to enhance experiences. Algorithms analyze students learning styles and provide tailored resources and exercises. The advancement of artificial intelligence (AI) in content creation is revolutionary.

Content 221

Content Diversity Training Simulations Develop 221

Absorb LMS

SEPTEMBER 24, 2019

Targeted customer service training can build the skills needed to do so with finesse. While it might be labeled as leadership or management content, providing all frontline employees with these skills during customer service training provides an essential foundation for difficult customer encounters. Scenarios & role-playing.

Customer Service 117

Customer Service Problem Services Custom 117

LearnDash

JANUARY 23, 2020

Creating realistic scenarios and role-play practice will help them understand how to properly handle different situations as they arise. Good customer service, which includes keeping one’s cool under pressure and focusing on de-escalating the situation, is something that comes as a result of training and from practical experience.

Toys 296

Toys Tips Training Train 296

LearnDash

FEBRUARY 2, 2021

Behaviorism could be applied to: Habit forming: Getting up early, exercising, avoiding certain foods. Customer service: Managing stress, practicing responses. Genetic factors play a role in how any individual absorbs information, but so do social and cultural factors. Emergency response: Practiced responses, stress management.

Learning Theory 345

Learning Theory Theory Education Online 345

Hurix Digital

AUGUST 13, 2024

Customized content ensures relevance, boosts engagement, and enhances the learning journey for employees in different locations worldwide, addressing their distinct regional requirements and job roles to offer impactful training solutions. Regular assessments help organizations gauge a learner’s comprehension and retention levels.

eLearning Strategy 59

eLearning Strategy Diversity Training Compliance Training Teams 59

LearnDash

SEPTEMBER 10, 2021

Certainly, some lecturers are more captivating than others, and the production quality of a video also plays a big role. Organize learners into small groups for projects or tandem learning exercises. Use a video service that includes interactive elements. Create a discussion room for your class to talk about lesson content.

Video 328

Video Education Online Lecture 328

Avilar

AUGUST 7, 2024

Bersin defines capabilities as: “the business-oriented competencies that group skills into meaningful terms that are well recognized as criteria for success in a job or role. A marketing professional will always be responsible for presenting product or service value to customers. Capabilities are related to skills.

Skills 85

Skills Benefits Business Management 85

Infopro Learning

FEBRUARY 13, 2025

The World Economic Forum estimates that with the rise of new technology and changing roles, nearly half of all workers need re-skilling by 2025. Diversity, Equity, and Inclusion (DEI) Training DEI training has transitioned from a box-ticking exercise to a key business driver.

Blended Learning 221

Blended Learning Diversity Training Program Course 221

Gyrus

NOVEMBER 9, 2016

Blog #2 Customer Service Excellence during Implementation. In my last article I shared how providing good customer service should never be your goal. Excellent customer service flows naturally from a corporate commitment to excellence in all areas. Each individual must be committed to fulfilling their role with excellence.

Music 145

Music Customer Service Communication Services 145

Aptara

DECEMBER 9, 2024

As a participant, you find yourself in realistic scenarios that require strategic thinking, team collaboration, and effective communicationmuch like the challenges youd face in an actual leadership role. This type of learning goes beyond typical role-play exercises, presenting you with dynamically evolving situations.

Simulations 52

Simulations Corporate eLearning Games Develop 52

Infopro Learning

NOVEMBER 17, 2023

Customers’ expectations have also evolved, demanding personalized services and seamless digital experiences. Practical Insights: Instructors with industry expertise can bridge the gap between theory and practice, helping trainees understand how the knowledge gained in the classroom translates to their daily roles.

Compliance Training 221

Compliance Training Program Case Study Augmented Reality 221

TalentLMS

SEPTEMBER 10, 2020

Slowly but steadily, the overall brand experience has become as important as the actual products or services. Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. How to create a great customer service training plan. Ready to get started?

Customer Service 96

Customer Service Services Diversity Training Custom 96

Infopro Learning

JULY 28, 2023

Kinesthetic learners will learn best by doing, so incorporate activities like role-playing, simulations, and hands-on projects. Our specialized training delivery services are thoughtfully designed to alleviate the burden on in-house L&D teams, thus promoting greater agility and decreased overall engagement costs.

Diversity Training 221

Diversity Training Blended Learning Effectiveness Poll 221

Upside Learning

SEPTEMBER 25, 2024

Customer Service Excellence: Superb customer service requires that one undergo training in relationship management, effective communication, and the use of data-driven insights in improving relationships with clients. The company needed to modernize the training experience-mobile-friendly and more effectively resolve these issues.

Compliance Training 147

Compliance Training Diversity Training Case Study Custom eLearning Development 147

Infopro Learning

DECEMBER 28, 2023

It plays a pivotal role by providing sales teams with the knowledge and skills to navigate this new terrain. Acknowledging that different sales roles may require tailored or varied training content is essential. Role Plays:  Role plays are a practical and invaluable way for learners to immerse themselves in real-life sales scenarios.

Sales 221

Sales Program Effectiveness Diversity Training 221

Coursera

NOVEMBER 1, 2024

With these additions, Coursera now hosts 80+ entry-level Professional Certificates spanning numerous job roles from software development to game design, with nearly half launched in 2024 alone. Learners will also understand computer networking, cybersecurity, and customer service.

Market 96

Market Portfolio IBM Digital 96

Hurix Digital

APRIL 28, 2025

The IT services industry has grown by almost 52% since 2020 and is currently valued at $1,420 billion as of 2024. Automates Routine Tasks Bots can efficiently handle a wide range of repetitive tasks, from password resets and IT asset management to service desk ticket routing.

Security 52

Security Authoring Tools Conversation Integrate 52

Ninja Tropic

APRIL 14, 2025

Continuous Assessment plays a crucial role in the training process by measuring progress through ongoing evaluations. Employees gain confidence as they develop skills directly tied to their roles. The Basics of Competency-Based Training Competency-based training basics is structured around key competencies required for job roles.

Corporate eLearning 52

Corporate eLearning Compliance Training Guide eLearning Strategy 52

Hurix Digital

APRIL 28, 2025

Summary This blog explores everything you need to know about closed captioningfrom its role in enhancing video accessibility to tips for ensuring high-quality captions. Table of Contents: What are Video Captioning Services? What are Closed Captioning Services? What are the Benefits of Using Closed Captioning Services?

Video 52

Video Audio Text-to-Speech Compliance Training 52

Infopro Learning

AUGUST 4, 2023

It’s all about providing top-notch treatment and services. Healthcare professionals must participate in hands-on workshops, simulation (AR/VR) exercises, and case-based learning to refine their clinical judgment and decision-making abilities.

Program 221

Program Diversity Training Case Study Training 221

The Learning Rooms

APRIL 11, 2025

Learning & Development whereby an organisation provides training to enable employees to grow the skillsets they need for their current role and develop for future roles. Role play uses realistic settings and characters in eLearning scenarios where the learner takes on a role and makes decisions which impact the situation.

Diversity Training 52

Diversity Training Compliance Training Digital Blended Learning 52

Experiencing eLearning

OCTOBER 16, 2018

Most of the roles in the production side are “volunteer” versions of professional jobs and while people espouse the love of volunteering, they also expect professional results. Information: Now that you have a plan for practice exercises, figure out what information they need to be able to do those practice activities.

Instructional Design 170

Instructional Design Instructional Instruction Design 170

Arlo Training & Events Software

NOVEMBER 3, 2024

Strategies like real-time group problem-solving, role-play exercises, or even short, reflective prompts help create an environment where learners can connect meaningfully with the content and each other, countering the monotony of passive learning. and let participants add their responses.

Case Study 52

Case Study Activities Ideas Diversity Training 52

eLearning Brothers

MARCH 15, 2018

And yet, according to Gallup’s State of the American Workplace 2017, 53 percent of employees say a role that allows them to have greater work-life balance and better personal well-being is “very important” to them. Employees with lives out of balance are at greater risk for burnout, disengagement, and absenteeism.

Courseware 24

Courseware Skills Exercise Module 24

Learnnovators

NOVEMBER 18, 2015

Instead, its role is to be funny, fascinating or otherwise engaging enough to pull the learners in. Essentially this means putting the topic into context for them, clarifying how it relates to their role, and explaining why they should bother learning it. MOTIVATE ME. This content is new knowledge. SUPPORT ME.

Content 169

Content Cognitive Simulations Performance Support 169

Gyrus

JUNE 9, 2023

The Rise of Digital Platforms Digital platforms play a pivotal role in modern sales, revolutionizing customer connections and revenue generation. It must provide them with valuable insights, knowledge, and skills to excel in their roles. You must equip your sales teams with the right knowledge and skills to optimize their efforts.

Sales 130

Sales Teams Diversity Training Strategy 130

Gyrus

JUNE 9, 2023

The Rise of Digital Platforms Digital platforms play a pivotal role in modern sales, revolutionizing customer connections and revenue generation. It must provide them with valuable insights, knowledge, and skills to excel in their roles. You must equip your sales teams with the right knowledge and skills to optimize their efforts.

Sales 130

Sales Teams Diversity Training Strategy 130

Gyrus

JUNE 9, 2023

The Rise of Digital Platforms Digital platforms play a pivotal role in modern sales, revolutionizing customer connections and revenue generation. It must provide them with valuable insights, knowledge, and skills to excel in their roles. You must equip your sales teams with the right knowledge and skills to optimize their efforts.

Sales 130

Sales Teams Diversity Training Strategy 130

KnowledgeCity

FEBRUARY 21, 2025

Was it really about their job role or compensation? Customer dissatisfaction : Ineffective leadership affects client relationships and service quality. How to Strengthen It: Encourage regular self-reflection exercises through journaling or guided questions. According to SHRM , 27.7%

Leadership 52

Leadership Performance Support Train Training 52

Thinkdom

JANUARY 4, 2024

Make learning interactive with drag-and-drop exercises. For example, it can be used in exercises where learners match terms to definitions or place items in correct categories. For example, it can be used to simulate a customer service call or a job interview. Provide a virtual practice environment through simulations.

Content Developer 105

Content Developer Interactive Simulations Content 105