Infopro Learning

DECEMBER 23, 2020

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

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Customer Service Services Blended Learning Custom 251

Ninja Tropic

MARCH 6, 2025

These objectives guide course development and help measure success. For example, instead of saying, Employees will improve customer service skills, a SMART objective would be: “By the end of this course, employees will be able to handle customer complaints using a three-step resolution process with 90% accuracy.”

Custom eLearning Development 52

Custom eLearning Development Diversity Training Compliance Training Custom 52

Infopro Learning

APRIL 10, 2025

The success or failure of companies hinges on their ability to hit the mark in the eyes of their customers, and this is all underpinned by a team of employees with excellent customer service skills. The following checklist outlines the customer service skills every professional should cultivate to excel in this critical field.

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Customer Service Services Custom Skills 221

Infopro Learning

NOVEMBER 8, 2019

Download our latest case study on preparing Onboarding Program to Reduce Time-to-Competency for an industry leader in consulting services that will help you to identify and resolve friction points in your existing program. Talent teams need to incorporate various onboarding techniques to create a lasting experience for new joiners.

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Create Case Study Guide Blended Learning 442

Infopro Learning

FEBRUARY 25, 2021

Your customer service teams must have the skills they need to not only meet but exceed customer expectations. Having a highly effective and engaging customer service training program in place that delivers a high ROI is critical to your success. What are the skills your customer support teams will need to provide better service?

Customer Service 251

Customer Service Services Blended Learning Custom 251

Petra Mayer

APRIL 7, 2025

Some organizations choose to handle the setup themselves, but many work with an LMS consultant for guided support. Reviewing contracts and service-level agreements (SLAs) carefully can help you avoid surprises down the road. How can we ensure a smooth transition from our current system to a new LMS? Not sure where to start?

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FAQ LMS vendor Compliance Training 52

Clarity Consultants

FEBRUARY 25, 2025

Custom eLearning development, guided by an experienced instructional design consultant, can help organizations integrate storytelling into their training programs. In this article, well explore why works, how to use it effectively, and tools to bring it to life in your eLearning initiatives.

Case Study 52

Case Study Corporate eLearning Custom eLearning Development Diversity Training 52

Infopro Learning

OCTOBER 25, 2021

Financial service organizations deliver personalized learning experiences around specific customer needs. Based on those conversations, custom sales training solutions are delivered to leverage the value of the company’s financial product and services. Delivering Finance Training Programs for Sales.

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Sales Diversity Training Program Case Study 419

Infopro Learning

JULY 6, 2017

If you haven’t had the opportunity to read our guide to Chief Learning Officers, I’ve included an excerpt from the section on performance transformation below, which outlines the importance of connecting the training department with the rest of the business. To read more see the whole guide “ The Three Levers of a Successful CLO ”.

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CLO Performance Kirkpatrick Guide 420

Infopro Learning

MARCH 4, 2022

Why Do You Need a Trusted Managed Learning Services Partner? During these uncertain times, most organizations are relying on an external managed learning services partner to enable business success. They collaborate with a trusted partner to seek optimum quality services, cost-effective training, and other processes.

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Infopro Learning

APRIL 16, 2021

Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions. 84% of consumers shared that customer service was a top factor they consider when making their purchasing decisions (1).

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Productivity Product Custom Simulations 419

Infopro Learning

JULY 30, 2021

Businesses that outsource with managed learning services providers are able to deliver high-quality learning experiences quickly and effectively. A managed learning services provider offers end-to-end L&D services. A managed learning services organization can assist your business during times of transition and change.

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Outsource Agile Business Training 419

Fly Plugins

APRIL 8, 2024

Article Resources Download this guide as a PDF Download Numbers version of the Ultimate Validation Guide Research Tracker Download Excel version of the Ultimate Validation Guide Research Tracker My journey as an online entrepreneur began with a book. Step 6: Comb through the Kindle Store for info-products.

Ideas 234

Ideas Guide Course Online 234

Infopro Learning

OCTOBER 20, 2021

Some of its benefits include: Anytime Availability: A dedicated LMS administrator can provide 24/7 service support and resources, thus reducing the worries about staff turnover. Higher Adoption: Your outsourced training partner can ensure a seamless customer service experience, resulting in higher adoption levels of LMS.

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Outsource LMS Website Learning Management System 448

Paradiso

NOVEMBER 14, 2024

Ebooks and PDFs: Sell guides, workbooks, and instructional materials in downloadable formats. Engage with Customers: Provide excellent customer service and encourage feedback to build trust and improve your offerings. Audio Courses: Provide language lessons, motivational content, or podcasts.

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Guide Companies Course Diversity Training 91

simpleshow video maker

JANUARY 7, 2025

The post Video tutorials for products and services: Adding value through visual guides appeared first on simpleshow. Written by Maren Dinges | 6th Jaunary 2025 Table of Contents How do I register for online banking?

Tutorial 97

Tutorial Guide Services Productivity 97

Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. In addition, having the ability to answer any questions is critical to delivering quality customer service. However, L&D trends and strategies have also recently changed.

Knowledge 410

Knowledge Productivity Product Program 410

Infopro Learning

SEPTEMBER 29, 2020

The banking and financial services industry is constantly changing and adapting all the time. One of the most common challenges these organizations are facing today is finding ways to improve the quality of service they provide. Customer service has become the leading factor consumers consider before making a purchase.

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Performance Support Support Performance Global 391

eLearning Industry

MAY 7, 2025

This article acquaints us with the concept of managed learning services, their principle components, advantages, and the reasons why market leaders introduce them. All of these are discussed in detail. This post was first published on eLearning Industry.

Services 52

Services Management Guide Discussion 52

Infopro Learning

MAY 18, 2021

A managed learning services provider can also be useful in these scenarios as they provide end-to-end training services allowing you to work with a single provider. Give employees reference materials, guides, refresher videos, or workbooks. Selecting the right strategy and training modalities can make all the difference.

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Program Outsource Training Train 418

Fly Plugins

FEBRUARY 17, 2024

In this ultimate guide, we will explore the key factors you should consider when choosing an LMS for WordPress. Try WP Courseware For Free The post Choosing an LMS for WordPress: The Ultimate Guide appeared first on Fly Plugins. With so many options available, it can be overwhelming to choose the right LMS for your needs.

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LMS Guide Courseware Gamification 211

LearnDash

SEPTEMBER 16, 2024

Your feedback has also guided our path as we find our way forward with new customer experience initiatives. Jamie Wilson Director of Account Services Jamie, previously an Account Services Specialist at LearnDash, now leads the StellarWP Account Services team. We have exciting plans to expand this team in the future.

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Director Specialist Leadership Engineering 312

Hurix Digital

NOVEMBER 8, 2024

Summary This blog covers key compliance challenges for IT project managers in cloud services, including GDPR, PCI DSS, ISO standards, and best practices for regulatory compliance. When implementing cloud-managed services, IT project managers must navigate a complicated regulatory environment.

Compliance Training 40

Compliance Training Compliance Services HIPAA Training 40

Infopro Learning

OCTOBER 10, 2022

The post A C-Suite’s Guide to Incorporating Training Delivery into an Organization first appeared on Infopro Learning. They can help serve as role models to demonstrate and reinforce new and positive behavior. Working with a training outsourcing partner can help the leadership navigate the waters more easily.

Organization 221

Organization Guide Outsource Cognitive 221

Experiencing eLearning

APRIL 13, 2021

Scenario Writing: Top 5 Pitfalls | Scissortail Creative Services, LLC. How to Price Your Online Course (Complete Guide to Course Pricing). Lengthy guide about considerations for pricing online courses from Thinkific. Kayleen Holt. Common mistakes and pitfalls for writing scenario-based learning. Getting preachy. Pricing courses.

Instructional 345

Instructional Instruction Write Blog Summary 345

LearnDash

SEPTEMBER 16, 2024

Your feedback has also guided our path as we find our way forward with new customer experience initiatives. Jamie Wilson Director of Account Services Jamie, previously an Account Services Specialist at LearnDash, now leads the StellarWP Account Services team. We have exciting plans to expand this team in the future.

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Director Specialist Leadership Engineering 279

Hurix Digital

APRIL 15, 2025

Proofreading services go beyond grammar correctionthey enhance clarity, consistency, brand reputation, and SEO. This post will discuss how the best proofreading services help you enhance your businesss quality assurance process. What are Proofreading Services? What are Proofreading Services? Why Does Proofreading Matter?

Services 52

Services Code of Conduct Reputation Website 52

Clark Quinn

MARCH 30, 2021

Of course we could call a service person, but trying to be handy and frugal (and safe), we wanted to find out if it was something I could deal with. Only to find no guide to what the icons mean. If you’re gonna use icons, provide a guide! As a result, I had to call the service line. So, off to the manual.

Performance Support 316

Performance Support Support Performance Design 316

Ninja Tropic

APRIL 14, 2025

Competency-Based Training Basics – Corporate eLearning Guide What is competency-based training? These principles guide the development of effective programs: Outcome-Oriented Learning focuses on establishing clear and measurable objectives for training programs.

Corporate eLearning 52

Corporate eLearning Compliance Training Guide eLearning Strategy 52

Upside Learning

MARCH 5, 2025

Training That Fails to Keep Pace with Product Lifecycles IT and telecom companies are introducing new goods and services at a never-before-seen pace. Similarly, IT service models are shifting towards cloud-based, subscription-driven ecosystems, requiring constant retraining on updates, integrations, and security protocols.

Compliance Training 147

Compliance Training Cognitive Metrics Augmented Reality 147

LearnDash

OCTOBER 8, 2020

An orientation course should introduce them to your organizational structure and the leadership team, teach them about your core values, and guide them through the necessary paperwork for them to begin working with you. Products and services: train employees, both new and long-term, in your products and services.

Compliance Training 290

Compliance Training Diversity Training Online Training 290

Upside Learning

MAY 12, 2025

Performance Support & Just-in-Time Learning Imagine youre a customer service rep about to handle a frustrated client. Best use cases: A field technician accessing a 2-minute AR-guided troubleshooting module for equipment repair. Lets look at the situations where microlearning actually drives results.

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microlearning Corporate eLearning Cognitive Performance Support 147

Infopro Learning

SEPTEMBER 14, 2021

Training delivery and content development continue to be the two most outsourced services. To know more about how you can drive performance and outcomes with training, watch the webinar replay: Instructor’s Guide to Delivering Virtual Training.

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Training Train Outsource Performance Support 413

Infopro Learning

JUNE 11, 2021

One line of outsourced training industry services that is often overlooked is learning administration. Managed learning providers often offer administrative services that can help organizations streamline their L&D processes. Managed learning service organizations often provide LMS-related offerings.

ROI 251

ROI Outsource LMS Training 251

Paradiso Solutions

APRIL 23, 2025

This guide explores the top LMS platforms in Australia, comparing features, pricing, and user reviews to help you make an informed decision. Support & Training Is customer service responsive? Download the Free Guide Key Takeaways Paradiso LMS is the best LMS in Australia for businesses & institutions.

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LMS Learning Management System Compliance Training Guide 52

Infopro Learning

JUNE 30, 2021

Our client was a top healthcare service provider that offers kidney dialysis services to patients in over 4,000 centers worldwide. Feature 3: Reference Guides. Reference guides in the form of workbooks were also provided. Solution Highlights. They focus on providing superior care for each patient.

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Performance Support Performance Program Case Study 282