Infopro Learning

APRIL 10, 2025

The success or failure of companies hinges on their ability to hit the mark in the eyes of their customers, and this is all underpinned by a team of employees with excellent customer service skills. The following checklist outlines the customer service skills every professional should cultivate to excel in this critical field.

Customer Service 221

Customer Service Services Custom Skills 221

Ninja Tropic

MARCH 6, 2025

Unlike generic, off-the-shelf courses, these solutions focus on the specific skills and knowledge employees need to succeed. What skills do your employees need? These objectives guide course development and help measure success. Consider factors such as content relevance, scalability, user engagement, and support services.

Custom eLearning Development 52

Custom eLearning Development Diversity Training Compliance Training Custom 52

Experiencing eLearning

FEBRUARY 26, 2019

Many of the skills overlap between these fields, so it can be a pretty easy transition. Open Learning has a free online course on instructional design that includes some solid foundation content and a guided process for creating a project. Check out my portfolio and the services I provide. It’s four online courses.

Instructional Design 68

Instructional Design Instructional Instruction Skills 68

Infopro Learning

MAY 6, 2019

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. This is why customer service training is important.

Customer Service 272

Customer Service Methods Services Blended Learning 272

Clarity Consultants

FEBRUARY 25, 2025

Custom eLearning development, guided by an experienced instructional design consultant, can help organizations integrate storytelling into their training programs. Define Clear Learning Objectives Start by identifying the basic knowledge, skills, or behaviors that the story should reinforce.

Case Study 52

Case Study Corporate eLearning Custom eLearning Development Diversity Training 52

Dynamic Pixel

MAY 5, 2025

This comprehensive guide will walk you through the step-by-step process, highlight best practices, and introduce you to some of the leading eLearning content development companies in India. The Step-by-Step Guide to eLearning Content Development Step 1: Needs Analysis Begin by identifying the learning needs of your target audience.

Content Developer 52

Content Developer Instructional Design Harbinger Content 52

Avilar

AUGUST 21, 2024

How can skills management simplify your post-merger integration framework? While analysts don’t all agree on when a transaction is a “failure” or what the success/failure rates are, they do agree that integrating the people, technologies, products and services, and customer base is a tricky endeavor that takes planning and skill.

Integrate 96

Integrate Skills Management Examples 96

Infopro Learning

FEBRUARY 19, 2019

Here, we’ll discuss the evolution of employee development and how managed learning services can keep your L&D engine at top speed as your organization grows. Learners can often direct their own learning and skill building and L&D leaders now have a seat at the table with top execs guiding the organizational strategy.

Services 280

Services Outsource Diversity Training Organization 280

Infopro Learning

DECEMBER 23, 2020

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

Customer Service 251

Customer Service Services Blended Learning Custom 251

Infopro Learning

FEBRUARY 25, 2021

Your customer service teams must have the skills they need to not only meet but exceed customer expectations. Having a highly effective and engaging customer service training program in place that delivers a high ROI is critical to your success. What are the skills your customer support teams will need to provide better service?

Customer Service 251

Customer Service Services Blended Learning Custom 251

Infopro Learning

NOVEMBER 8, 2019

The idea is to provide it in short segments that best suits a particular skill you are trying to teach. Download our latest case study on preparing Onboarding Program to Reduce Time-to-Competency for an industry leader in consulting services that will help you to identify and resolve friction points in your existing program.

Create 442

Create Case Study Guide Blended Learning 442

Infopro Learning

OCTOBER 25, 2021

Sales teams working in the Finance industry must also acquire relevant skills to anticipate the ever-evolving customer and market needs. Financial service organizations deliver personalized learning experiences around specific customer needs. The better your salesforce is trained, the more chance for your business to grow and succeed.

Sales 419

Sales Diversity Training Program Case Study 419

Infopro Learning

APRIL 16, 2021

Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions. 84% of consumers shared that customer service was a top factor they consider when making their purchasing decisions (1).

Productivity 419

Productivity Product Custom Simulations 419

Learning Rebels

JUNE 20, 2022

How do we conduct a skills gap analysis for the future of work, when we aren’t sure what the future of work is? In a time when organizations are experiencing an ever-increasing need to reskill and upskill their people, the skills gap analysis is an increasingly powerful tool to build business impact. How many people have it now?

Analysis 246

Analysis Skills Performance Support Emergent 246

Infopro Learning

JULY 30, 2021

Businesses that outsource with managed learning services providers are able to deliver high-quality learning experiences quickly and effectively. A managed learning services provider offers end-to-end L&D services. A managed learning services organization can assist your business during times of transition and change.

Outsource 419

Outsource Agile Business Train 419

Infopro Learning

JULY 6, 2017

If you haven’t had the opportunity to read our guide to Chief Learning Officers, I’ve included an excerpt from the section on performance transformation below, which outlines the importance of connecting the training department with the rest of the business. To read more see the whole guide “ The Three Levers of a Successful CLO ”.

CLO 420

CLO Performance Kirkpatrick Guide 420

Infopro Learning

OCTOBER 20, 2021

Some of its benefits include: Anytime Availability: A dedicated LMS administrator can provide 24/7 service support and resources, thus reducing the worries about staff turnover. Capability: A team of experts who are highly skilled in learning technology along with expertise in managing L&D strategy and training delivery.

Outsource 448

Outsource LMS Website Learning Management System 448

Upside Learning

MAY 12, 2025

Performance Support & Just-in-Time Learning Imagine youre a customer service rep about to handle a frustrated client. Best use cases: A field technician accessing a 2-minute AR-guided troubleshooting module for equipment repair. Lets look at the situations where microlearning actually drives results.

microlearning 147

microlearning Corporate eLearning Cognitive Performance Support 147

Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. In addition, having the ability to answer any questions is critical to delivering quality customer service. However, L&D trends and strategies have also recently changed.

Knowledge 410

Knowledge Product Productivity Program 410

Infopro Learning

SEPTEMBER 29, 2020

The banking and financial services industry is constantly changing and adapting all the time. One of the most common challenges these organizations are facing today is finding ways to improve the quality of service they provide. Customer service has become the leading factor consumers consider before making a purchase.

Performance Support 391

Performance Support Support Performance Global 391

Experiencing eLearning

APRIL 13, 2021

Scenario Writing: Top 5 Pitfalls | Scissortail Creative Services, LLC. Chris Lema shares questions to reflect on your skills to identify your special strengths. This isn’t about instructional design, but it seems relevant to our field where there’s a wide range of skills under the general umbrella. Kayleen Holt.

Instruction 345

Instruction Instructional Write Blog Summary 345

LearnDash

OCTOBER 8, 2020

No matter how skilled or qualified a new hire is, they still have a lot to learn about your company and your processes. An orientation course should introduce them to your organizational structure and the leadership team, teach them about your core values, and guide them through the necessary paperwork for them to begin working with you.

Compliance Training 290

Compliance Training Diversity Training Online Train 290

LearnDash

SEPTEMBER 16, 2024

Your feedback has also guided our path as we find our way forward with new customer experience initiatives. Everyone has incredible ideas, opinions, and skills that deserve to be heard and valued. His combination of skills elevated him to the XLT level, where he now oversees The Events Calendar, LearnDash, and IconicWP products.

Director 312

Director Specialist Leadership Engineering 312

Infopro Learning

SEPTEMBER 14, 2021

Training delivery and content development continue to be the two most outsourced services. For learning and development programs to be successful in this new environment, they must address the staff’s well-being and skills training. Adopting technology is the solution as businesses choose to upskill their personnel virtually.

Train 413

Train Training Outsource Performance Support 413

Infopro Learning

OCTOBER 10, 2022

There’s no doubt that organizations around the globe are grappling with skill shortages to varying degrees. Today, with digital learning, it is possible to create adaptable, measurable, and learn-on-the-go programs to help up-skill employees across the company. Reinforce Newly-Learned Skills in The Workplace.

Organization 221

Organization Guide Outsource Cognitive 221

Fly Plugins

APRIL 8, 2024

Article Resources Download this guide as a PDF Download Numbers version of the Ultimate Validation Guide Research Tracker Download Excel version of the Ultimate Validation Guide Research Tracker My journey as an online entrepreneur began with a book. Step 6: Comb through the Kindle Store for info-products.

Ideas 234

Ideas Guide Course Online 234

Infopro Learning

APRIL 19, 2021

Today’s employees have different skill levels, learning preferences and may live in other parts of the world. For example, you can automate an entirely different set of courses for employees with other jobs like customer service reps and employees in an IT department. Providing Recommendations for Self-Guided Learning.

Diversity Training 409

Diversity Training Compliance Training Custom eLearning Development eLearning Strategy 409

Upside Learning

MARCH 5, 2025

This blog sheds light on the rarely discussed aspects of eLearning in Telecom & ITchallenges that persist despite heavy investments, unseen barriers to knowledge transfer, and innovative strategies that can bridge critical skill gaps. The average lifecycle of a Telecom product has shrunk significantly.

Compliance Training 147

Compliance Training Cognitive Metrics Augmented Reality 147

Infopro Learning

JUNE 30, 2021

Employees need to be equipped with the right set of knowledge and skills to fully contribute to organizational performance. Our client was a top healthcare service provider that offers kidney dialysis services to patients in over 4,000 centers worldwide. Feature 3: Reference Guides. Solution Highlights.

Performance Support 282

Performance Support Performance Program Case Study 282

Infopro Learning

JUNE 11, 2021

One line of outsourced training industry services that is often overlooked is learning administration. Managed learning providers often offer administrative services that can help organizations streamline their L&D processes. An outsourced administrative team will have the skills needed to hit the ground running.

ROI 251

ROI Outsource LMS Train 251

LearnDash

SEPTEMBER 16, 2024

Your feedback has also guided our path as we find our way forward with new customer experience initiatives. Everyone has incredible ideas, opinions, and skills that deserve to be heard and valued. His combination of skills elevated him to the XLT level, where he now oversees The Events Calendar, LearnDash, and IconicWP products.

Director 279

Director Specialist Leadership Engineering 279

Fly Plugins

FEBRUARY 17, 2024

In this ultimate guide, we will explore the key factors you should consider when choosing an LMS for WordPress. As a course creator, you want a user-friendly LMS that doesn’t require extensive technical skills to set up and manage. With so many options available, it can be overwhelming to choose the right LMS for your needs.

LMS 211

LMS Guide Courseware Gamification 211

Ninja Tropic

APRIL 14, 2025

Competency-Based Training Basics – Corporate eLearning Guide What is competency-based training? Competency-based training basics (CBT) is a structured learning approach focused on developing specific skills. Unlike traditional training, CBT emphasizes measurable outcomes and skill mastery.

Corporate eLearning 52

Corporate eLearning Compliance Training Guide eLearning Strategy 52

Degreed

DECEMBER 19, 2024

This is the second post in a series on building skills for Diversity, Equity, & Inclusion (DEI). By developing DEI skills, leaders and employees can create inclusive environments where diverse perspectives thrive, fostering a culture of belonging that boosts resilience, engagement, and innovation. See the first.

Skills 52

Skills Change Diversity Training Agile 52

Infopro Learning

FEBRUARY 19, 2020

1) The increased use of tech and AI has also impacted the kinds of skills employees need to be successful. This has led to an increase in jobs that require people-oriented skills such as leadership development and customer service. hiring managers believe it’s difficult to find candidates with the right soft skills. (3).

IBM 309

IBM Analytics Survey eBook 309

TalentLMS

DECEMBER 5, 2024

Automated course creation lets you focus on your training objectives and use them as inputs to guide the tool in generating the right kind of content for your courses. Wrap it up by generating step-by-step guides and multiple-choice questions to drive your compliance training and help your learners retain the information.

Compliance Training 52

Compliance Training Diversity Training Skills Course 52

Infopro Learning

NOVEMBER 19, 2024

The good news is that Managed learning services (MLS) can be your compass, guiding teams safely through the storm. These risks range from employee resistance and skills gaps to productivity slowdowns. According to IDC , Global spending on digital transformation technology and services is projected to hit $3.9

Change 221

Change Compliance Training Management Virtual Classroom 221