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4 Types of Customer Service Training Methods

Infopro Learning

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. This is why customer service training is important.

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How to leverage Product Knowledge Training for Increased Sales

Infopro Learning

This is one of the many reasons why improving customer service is a high priority for many modern organizations. However, providing quality customer service now requires that your sales reps know more than just facts and features. We recently assisted a leader in the internet industry improve the performance of their sales team.

Sales 419
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Identifying the Right Product Knowledge Training Methodology for Your Business

Infopro Learning

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries. In Conclusion.

Knowledge 410
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Why Chief Learning Officers Should Care About Learning Experience

Infopro Learning

Around the world, customers – irrespective of the service they consume – expect their experience to be consistent, personalized, responsive, and convenient. Match the Demands of Today’s Learners, Or Someone Else Will. Learners are no different. Learners have Four Expectations. A simple path to access and consume content.

Metrics 472
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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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Reskilling your frontline telecom workforce: Why it matters, and where to start

Axonify

When the world went into lockdown this year, the internet became our gateway to work, school, social interaction, worship services, exercise classes and more. Telecom services were more in demand than ever—and customers needed support more than ever. Our devices became a portal to the outside world.

Portal 246
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A new common tragedy?

Clark Quinn

With the internet, it’s almost that way, and there are almost zero limits on the information (for better or worse). We can take advantage of the information for little more than the cost of a browser-capable device and an internet connection (which can come just with a cup of coffee ;). We can also contribute. Am I wrong?).