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Customer Service Training Mistakes to Avoid

Infopro Learning

One of the most effective tools your company can utilize to improve customer experiences is your customer service training programs. Effective customer service training can significantly improve the quality of service your organization’s employees provide. Using Ineffective or Outdated Training Methods.

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4 Types of Customer Service Training Methods

Infopro Learning

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. This is why customer service training is important.

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Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.

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A Collaborative Approach to eLearning Instructional Design and Product Design

eLearningMind

The reasons for doing this boil down mostly to efficacy and what is ultimately going to work for clients who increasingly need ELM to deliver full-service elearning offerings. LAUREN PRISCO, VP OF PROFESSIONAL SERVICES AT ELM. ELM’s new model keeps all teams involved from beginning to end. Reason #3: Accentuate the Positive.

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Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Quality service is one of the critical factors today’s consumers consider before making a purchase. One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Step 2: Designing.

Knowledge 380
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Storyline Accessibility and Mayer’s Principles

Scissortail's Learning Nest

All those extra clicks could even be an accessibility issue for users who experience pain in their hands with repetitive use. Layer Method Doug Harriman described one way to accomplish this in his very useful eCourse Accessibility Checklist , which he shared during a TLDC event a few years ago. Surely there’s a happy medium, right?

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Tips for Creating Effective Personalized Learning Experiences

Infopro Learning

Current technological advancements as well recent events have only made overcoming these issues more challenging. Many industry leading organizations have found that developing custom eLearning solutions has been an effective training method and can help overcome these all to common training challenges.