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Mastering Customer Service Training: Strategies That Actually Work

Infopro Learning

Do you want to transform your customer service team into a powerhouse of excellence? The key lies in creating effective customer service training that delivers measurable results. Many organizations have trouble designing effective customer service training programs. Essential Customer Service Skills for Success 1.

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Mettleflo and The Learning Rooms Transform Resilience Training

The Learning Rooms

The Learning Rooms is a leading digital learning services company that designs, builds and delivers interactive, multimedia-rich online learning experiences. Dr Linda Perkins-Porras , Senior Lecturer in behavioural medicine and psychology at City St.

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The Art of Storytelling in Corporate Training

Clarity Consultants

Endless slides and dry lectures leave employees disengaged and forgetful of key concepts. For instance, a global hotel chain successfully improved onboarding by incorporating service-based scenarios into their custom eLearning solutions, which helped new hires quickly adapt to the companys culture and develop professional skills.

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How Interactive Learning Platforms Help Businesses Stay Competitive

Infopro Learning

One-way lectures or old eLearning ideas fail to hold employee attention or drive meaningful outcomes. A report by Grand View Research notes that the eLearning services market is forecasted to grow ata 19.0% CAGR to reach USD 375 billion by 2030, propelled by cost-efficiency and accessibility factors.

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Online Education Is about More Than Video

LearnDash

I suspect this practice has its roots in the kind of remote courses that predated the internet—ones where learners would purchase a textbook and a series of video lectures. Anyone who has tried to learn a subject this way can probably tell you how dull recorded lectures can be. Use a video service that includes interactive elements.

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Udemy for you and me

E-Learning Provocateur

Creating lectures, rearranging them and uploading the content is a dream. When I couldn’t figure out how to delete a lecture, for example, I found the solution via someone else who had raised a similar problem. This seems reasonable to me, as it is the same cut that Amazon takes via its Kindle Direct Publishing service.

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Grocery & F&B Employee Training: Elevate Service & Compliance

MobileTrain

Whether assisting shoppers, handling fresh produce, or managing quick-service restaurant operations, employees play a crucial role in delivering seamless experiences. However, training in these fast-paced environments is often overlooked , leading to high employee turnover, inconsistent service quality, and compliance risks.