Remove News Remove Policies Remove Write Blog
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The Ultimate Checklist of Must-Have Customer Service Skills

Infopro Learning

Clarity overcomes confusion when explaining a refund policy or troubleshooting a tech issue. To develop this customer service skill, practice or get customer service training to help you break down the problems into manageable pieces and develop solutions within the boundaries of your company’s policies.

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Lesson from News Corp.: Update and Enforce Compliance and Ethics Training

Mindflash

Headline news scandals that include preventable employee behavior — case in point, News Corporation — are always helpful for justifying training budgets. This is one of those topics where sending out a policy may satisfy some internal, or external, compliance requirement but is unlikely to fill a training need.

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My Twitter Weekly Links Digest for 2011-08-07

Jane Hart

Thanks for sharing great news! "New Service From Harvard Aims to Replace Classroom Lectures" [link] (via @ frankcalberg , @ arossett & @ alc47 ) #. RT @ JaneBozarth : The bad news: No magic authoring tool is going to do this for you. pgsimoes, @ Yammer & @ themaria thnx for bringing me my top news!

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Ten Ways to Use Video in the Classroom

TechSmith Camtasia

It’s back-to-school season for most educators and this year, the TechSmith Education team is writing a series of blog posts with some ideas for the classroom. Let’s be honest, writing sub plans takes way more time than writing normal lesson plans. The level of detail needed is difficult to achieve in writing.

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The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

He frequently shares about accessible elearning development through our Learning Dispatch blog and newsletter. For more on the legal aspects of accessibility, see our “ Accessibility in the News, Legal Edition ” page.). For more on this topic, see Grove’s blog posts on accessibility business case arguments ). What can you do?

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5 Workforce Management Strategies That Fit Today’s Employees

Avilar

They grew up with technology and are highly adept at using it for shopping, dating, consuming news, learning, and communicating tending to rely on texting, digital messaging, and social media for primary communications. They can give up potentially writing off an entire generation. Reevaluate policies. Plan for change.

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What is the Tin Can API & What Does it Mean for e-Learning?

Trivantis

Monthly eLearning News. -->. Great News for Lectora & CourseMill Users. Stay tuned to the Everything eLearning Blog and Lectora on Twitter , Facebook and Linkedin for the latest developments. Christie Wroten graduated from Indiana Wesleyan University with a bachelors degree in English and Writing. Back to Blog Home.