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Mastering Customer Service Training: Strategies That Actually Work

Infopro Learning

Do you want to transform your customer service team into a powerhouse of excellence? The key lies in creating effective customer service training that delivers measurable results. Many organizations have trouble designing effective customer service training programs. Essential Customer Service Skills for Success 1.

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AI+ in Managed Learning Services: A Game-Changer for Corporate Learning and Development

Infopro Learning

However, combined with Managed Learning Services (MLS), what we at Infopro Learning call “AI + ” for learning can be a game changer, altering how organizations upskill and reskill their talent, supercharge their operations, and fuel business results. What is AI + in Managed Learning Services? from 2023 to 2032.

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The Future of Employee Training: The Role of Corporate Learning Services

Infopro Learning

Personalized and technology-enabled learning experiences rapidly surpass the traditional model of classroom-based training sessions. Essential to this transformation is the emergence of corporate learning services, tailored solutions that address the specific learning needs of modern organizations. billion by 2033. billion by 2033.

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Tips for Creating Effective Personalized Learning Experiences

Infopro Learning

In this article we are going to share 3 tips that will help you create engaging personalized learning experiences that will maximize your training ROI. Providing multiple options is an essential part of developing a personalized learning program. Incorporate a Blended Strategy. It gives employees more choices in the way they learn.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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Transforming Learning for Effective Customer Service Training

Infopro Learning

Delivering quality customer service is essential for organizations that depend on their customers to stay ahead of the curve. Let’s see how organizations should create customer service training programs while inspiring their workforce to engage and upskill, and transforming learning at speed and scale: Proper Planning.

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Closed Caption Tools

Experiencing eLearning

I got a ton of responses with suggestions for different closed caption tools. Some of the tools I had heard of and used before, but there were several new tools mentioned. I’m sharing all of the closed caption tools mentioned in the discussion here because I know other people are also interested.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.