Spark Your Interest

MARCH 26, 2020

Cathy Moore called it the Info Dump. One way we’ve done this is to show them a desk with a variety of items on it. Then they are asked to click on all things that should be locked up when leaving their desk. If the learner accesses a hint then that will reduce their points. to reduce meat consumption by 50%.

Activities 263

Activities Compliance Training Simulations Authoring Tools 263

Ontuitive

JUNE 7, 2021

A digital adoption platform, also referred to as contextual learning software , delivers guided learning right in an employee’s workflow to reduce entry errors. (2) This has resulted in increased productivity, reduced training costs and decreased help desk calls. 2) New Software Rollouts.

Adoption 130

Adoption Adopt Case Study Digital 130

Allison Rossett

JULY 10, 2013

Recently, I’ve encouraged my stylist to use a bit less color, to help me transition to a more real me, a salt and pepper me. What magic could he produce to reduce that off-color halo? Yes, I said, and walked to the reception desk, eager for an appointment to begin my transformation. That night she called. What was that?

Consulting 198

Consulting Lesson Performance Support Analysis 198

IT Training Department Blog

OCTOBER 9, 2023

An example of this is a project we worked on to reduce help desk calls and help employees resolve issues themselves. The project was to take the most common calls to the IT help desk and build a video that walked employees through solving the issue.

microlearning 108

microlearning Corporate eLearning eLearning Strategy Strategy 108

eLearningArt

FEBRUARY 23, 2017

Although when it’s time to perform, it’s too late to learn and practice, a quick rehearsal or brush up on critical points or steps in a procedure can be very helpful. Social networks will allow them to help one another more and more. With the Tin Can Experience API tracking these off-the-desk learning activities would be a breeze.

Blended Learning 108

Blended Learning Trends Expert Authoring Tools 108

IT Training Department Blog

NOVEMBER 13, 2023

I mean there’s an entire career based on helping people through change and of course, change management is an integral part of training. App overlays is what I was calling it 10 years ago but now it has a real name and encompasses more than what I thought of. A DAP is a SaaS that is embedded in your business application.

Adoption 115

Adoption Adopt Digital Platform 115

Ontuitive

APRIL 14, 2022

A performance support system provides just-in-time, just enough training, information, tools, and help for users of a product or work environment, to enable optimum performance by those users when and where needed, thereby also enhancing the performance of the overall business. ”. How much productivity do you lose waiting for help? .

Performance Support 163

Performance Support Support Performance Cyber Security Training 163

IT Training Department Blog

NOVEMBER 2, 2023

Good training also reduces errors and mistakes. When employees know how to use company technology it will not just reduce errors and mistakes but as a side effect will also reduce calls to the help desk. That means training reduces employee turnover.

Social Networks 119

Social Networks Technology Companies Custom 119

Clark Quinn

AUGUST 26, 2008

Great post by Jay Cross that uses the history of performance support to set up the need for what Jay calls Learnscapes. Learnscape architects have implemented miniature versions of the internet behind corporate firewalls that provide all of these things, from peer-rated FAQs to wizards, on-line help desks, and best practices repositories.

Performance Support 129

Performance Support Support Performance Wiki 129

Jane Hart

AUGUST 16, 2011

Although some people are very happy to have the ability to work on online courses at the time of their choosing and at their own pace; others do not enjoy having to sit at their desk ploughing through hours of online content. Why not get your own people to help one another in this way? Do I really want to learn this that badly?&#.

Blended Learning 221

Blended Learning Mentoring Social Media Coaching 221

Adobe Captivate

DECEMBER 21, 2017

There is a reason it’s called the best mouse ever. Use the Echo Dot for adding reminders to your list, calling and messaging, asking quick questions and hook it up to speakers through Bluetooth to play music from Amazon Music, Spotify, Pandora, iHeartRadio, and TuneIn. Standing Desk. BestSelf Co. The SELF Journal.

Journal 107

Journal Music Evernote Stock 107

IT Training Department Blog

DECEMBER 14, 2023

If you’re tired of seeing new employees struggle to adapt to your company’s technology then this post will help give you some ideas. Unless they’re a tech wizard then there’s a good chance they’re going to need some help. That’s why we’re here to help you.

Social Networks 101

Social Networks Performance Support Train Training 101

Spark Your Interest

JANUARY 26, 2021

Similarly, the self-help screens when installing a new software product on your phone, laptop, or tablet. But it helps customers understand, and feel comfortable with, your product or service. Educating customers help them realize the full potential of your products and services. So, they can make an informed decision to buy.

Education 232

Education Custom Authoring Tools Miro 232

Attensi

MAY 22, 2024

This means that AI solutions of yesterday which were simply nice to haves are now powerful tools which can reduce operation costs, improve employee productivity, and streamline guest experiences. Not taking over the world, but helping us to make better and quicker decisions as we navigate our way through it. The front desk.

Job 98

Job Social Networks Predictions Simulations 98

IT Training Department Blog

MARCH 16, 2023

For employee onboarding, the purpose is to help employees work in software more effectively and also reduce helpdesk calls. In-App support gives employees information and help they need when and where they need it. The focus of this post is how in-app support can be used to help employees use internal company software.

Performance Support 113

Performance Support Support Help Organization 113

OpenSesame

APRIL 15, 2020

is key when you can no longer just pop over to your coworker’s desk to ask a quick question, or chat in the hallway about a recent meeting follow up. Mute yourself on large conference calls . When one person in a meeting can’t speak or be heard, it wastes time and energy for others on the call. . Guess what, they can.

Tips 88

Tips Multitasking Calendar Instant Messaging 88

CommLab India

NOVEMBER 9, 2016

You can call it your virtual training department. As a training manager, you can plan and handle your yearly training programs effortlessly, sitting at your desk, through an LMS. This system also automates the record keeping process – reduces much of the paperwork and organizes tons of data in a hassle-free manner.

LMS 89

LMS Learning Management System Virtual Classroom System 89

Tesseract Learning

MAY 20, 2021

Ensures Familiarity Flexibility Originality Reusability Transferability): The learning curve drastically reduces owing to the quick development and launch of the courses which stays familiar as what the leaner’s wish to see. Even better, work with our trainers and by the time you are off the call, you’ll be raring to go. E.F.F.O.R.T.

microlearning 98

microlearning Platform Develop Authoring 98

eLearning Brothers

FEBRUARY 17, 2016

Call center employees love their jobs. Needless to say, call centers maintain a fast pace and ever changing environment more often than not. We call them Learning Bytes. Microlearning has helped us address short attention spans, rapid technology changes and training that can’t keep up the pace. Believe it! economy $1.3

Environment 70

Environment Blended Learning Diversity Training Corporate eLearning 70

Rob Hubbard

OCTOBER 3, 2012

Correct me if I’m wrong, but what usually happens is that you take the weighty folder of documentation you’ve been given and the sheaf of notes you’ve written, you go back to your desk, shove it in a drawer and never look at it again. This is true integration of learning and work, reducing the need for time away from the workplace.

Compliance Training 93

Compliance Training Blended Learning Performance Support Compliance 93

IT Training Department Blog

SEPTEMBER 28, 2023

This is the power of contextual help. And that’s where contextual help examples come in. Contextual help boosts employee success in their jobs and your company’s software. This post focuses more on the examples that we also went over in that post as well as how it helps employee adoption of company software.

Adoption 112

Adoption Adopt Software Examples 112

TalentLMS

MARCH 9, 2023

Keeping in touch: How onboarding email templates can help How to use an onboarding email template Download your onboarding email template Does communicating with new hires really matter? Regular communication with new hires ahead of the big day helps with both of these elements. Reduce anxiety A new job is full of unknowns.

Templates 98

Templates Compliance Training Calendar Teams 98

TechSmith Camtasia

MARCH 10, 2021

When your customers, learners, or users run into issues, finding the help they need to move forward can waste precious time. So, how can you help your customers get the guidance they need? Context and microlearning strategies are just some of the ways you can support your users and help them find success.

Help 98

Help Custom TechSmith Micro-Learning 98

Matrix

JULY 2, 2019

Remote work has multiple advantages , including increased productivity, reduced turnover, and increased company savings. They can also have difficulty learning procedures and core company values when transitioning away from a traditional 9-to-5 desk job. Video calls and screen sharing. Putting it all together.

Organization 68

Organization Skills Online Policies 68

Paradiso

NOVEMBER 21, 2017

Yeah, that’s what we call it. Reduced burden on the IT due to fewer help-desk requests for password resets. Ask us more about it, our experts would be more than happy to help you. Just one set is enough to access various software in the organization’s network. Password fatigue.

LMS 0

LMS Compliance Training Library Trust 0

IT Training Department Blog

JULY 24, 2023

Corporate IT is an always-evolving machine that’s always looking to help the business improve. From ensuring employees are up-to-date on the latest software to providing time-saving solutions that help them hit their goals faster, corporate IT training programs can be a critical component in any business’s success.

Benefits 96

Benefits Program Customer Service Train 96

Mindflash

JUNE 3, 2013

Real examples help us visualize how we could do it ourselves. When we think of mobile learning, we think of people using smart phones and tablets out on the road to access e-learning courses and other performance support content to help them get answers to their questions without having to go back into the office to take a course.

Compliance Training 75

Compliance Training iPad Case Study Mobile Learning 75

STRIVR

DECEMBER 4, 2019

This could help them truly elevate the customer experience. The first example is customer experience training for associates on in-store processes and how to identify and assist a customer that needs help. Other experiences help associates develop empathy for the customer. Building empathy in call center agents.

Custom 86

Custom Train Training Association 86

Tony Karrer

FEBRUARY 24, 2009

You have to support electronic offerings with mentors, guides, help desks, FAQs, reinforcement, and organizational support. Can you reduce it by 50%? Sensing patterns and helping to develop emergent work and learning practices. I agree with Jay's sentiment here, but I'm not quite willing to go as far as Jay.

Corporate eLearning 112

Corporate eLearning Courseware Train Training 112

IT Training Department Blog

FEBRUARY 13, 2024

It goes beyond simply plopping a laptop on their desk or shipping it to their house. Understanding the Concept of Technical Enablement Since we wrote a thorough post about what technical enablement is and how it can help your organization , I’ll provide a brief overview here. Do they even know how to set it all up?

Compliance Training 113

Compliance Training Integrate Train Training 113

CLO Magazine

MARCH 25, 2013

As chief learning officer, aren’t you and your staff responsible for helping people learn — even if it’s to learn to stand up for most of their working hours? ” Sitting more than three hours a day reduces your life expectancy by two years. • People walk to others’ desks instead of emailing.

CLO 73

CLO Learning Cost Voice 73

IT Training Department Blog

SEPTEMBER 24, 2024

How do you help employees help themselves? In terms of applications and company software, that means giving them a help center where they can find help for common issues they experience. A quality application help center makes it easy for employees to find resources to solve their software problems.

Software 51

Software Help Solution Create 51

Thinkdom

MARCH 12, 2024

We will never know when there will be an urgent call from their side or changes they might put forward. These two questions help us understand the goals and how to break them into sizable daily chunks. We can use time-tracking tools to help us understand where we waste time. , One popular time-tracking tool is ,, Toggl.

Management 105

Management Tips Social Media Track 105

Schoox

APRIL 2, 2021

How you approach building and managing your training sessions can help boost engagement and create a productive learning environment. We might see someone grab their phone or even place a laptop on the desk. Video and audio help to build a connection, but we shouldn’t mandate it if the other person is uncomfortable.

Train 98

Train Training Micro-Learning Trust 98

eLearning Cyclops

APRIL 10, 2011

I make it a point to inform stakeholders of the process involved, provide a timeline and project management form that helps give them an idea of when deliverables occur and what their roles and responsibilities are in the process. Plenty of time can be shaved off by reducing their review time alone. Frankenstein Course Development.

Instructional Design 100

Instructional Design Instruction Instructional Big Question 100

IT Training Department Blog

JULY 9, 2024

Then, there are self-serve options such as performance support, contextual help, and a knowledge base. While contextual help built into an application is nice, it can be expensive and sometimes limited. That also means reduced help desk calls. Now, all the content in that PDF is more difficult to search.

Knowledge Base 62

Knowledge Base Knowledge Product Productivity 62

Epilogue Systems

JANUARY 11, 2024

In the fast-paced digital era, the significance of help desks has grown immensely across various sectors. A help desk serves as a critical junction between users, employees, or customers and the services or support they require. What is a Help Desk? The Basics: What Does a Help Desk Do?

Authoring Tools 52

Authoring Tools Job Roles Help 52