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The Customer Education Experts Directory

learnWorlds

Summary: Reach out to Adam and/or join his Meetup community to learn from other customer educators and enablement professionals. Summary: Consult with Alessandra to help you learn how to create successful customer learning experiences. Summary: Contact Andy to learn more about delivering excellent customer support and experience.

Expert 52
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Social Learning doesn’t mean what you think it does: PART TWO

Jane Hart

The traditional approach to measuring learning in the workplace, has been to monitor and track course attendance, or online test and course completions, and report success in quantitative terms – i.e. the number of courses each individual has taken and/or completed. Quantity is an antiquated measure of success”. Test and course completions.

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How to keep track of clients’ favorite details

Making Change

Here’s one way to track what happens to your client’s favorite content. Write summaries, take screenshots (on Windows, I use SnagIt ), and copy and paste the relevant content into your action map or master Word dump. How do you keep track of details? Agree on the goal and activities.

Track 113
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Technology Architecture

Clark Quinn

Here’s the accompanying description: As a reference framework, we can think of a hierarchy of levels of tools. Ultimately, these activities can or will be tracked through standards such as SCORM for formal learning or the new experience API (xAPI) for informal learning. Above that are applications that deliver core services.

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Highlights from the Learning Technologies conference

Making Change

Embed the necessary info in the activity and make it optional, or have learners refer to the real-world job aid. Summaries and discussion. I was in track 4. Don’t say “correct/incorrect.&#. Have learners start with an activity, not information. Avoid fact checks. Surprise and failure are memorable.

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Highlights from the Learning Technologies conference

Making Change

Embed the necessary info in the activity and make it optional, or have learners refer to the real-world job aid. Summaries and discussion. I was in track 4. Don’t say “correct/incorrect.&#. Have learners start with an activity, not information. Avoid fact checks. Surprise and failure are memorable.

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Vision 2025: Learning Systems Transformation with AI

eLearning 24-7

How do you track what is being utilized with Gen AI? Each of those offerings has AI options, and I am not referring to the use of Co-Pilot. The AI can track. I have seen this already sans AI—track it. Then, they can add it to wherever is doable in the system—reflect, review, refresh—a system with AI tracking can do it.