Experiencing eLearning

MAY 23, 2023

Anuradha Gopu gave a good example in chat: in call centers, it matters how long customers are put on hold. Response time matters to customers, so the speed with which agents can answer calls and solve problems is a performance measure. Acting quickly in an emergency is another skill where seconds matter.

Train 439

Train Training Performance Support Simulations 439

Infopro Learning

JUNE 19, 2023

We work closely with our clients to identify business objectives, assess skill gaps, and design customized learning solutions that enable employees to acquire the necessary skills and knowledge to drive business success. Infopro Learning’s L&D Design & Operating Model Enabling Capabilities #1.

Services 221

Services Management Agile Metrics 221

Infopro Learning

MARCH 11, 2021

With a mix of strategies and methods from e-learning, VILTs, games and simulations, guided learning, micro-learning, just-in-time resources and more, Infopro Learning’s learning journeys support the corporate learner for professional development and performance excellence.

Blended Learning 408

Blended Learning Performance Support Compliance Training Performance 408

Infopro Learning

DECEMBER 30, 2024

Secondly, if the customer experience is the major goal, establish the skills required for customer empathy, communication and problem-solving as a part of your employee learning strategy. LMS can be used to deliver customized training programs to align learning initiatives with the needs of individual employees.

Learning Strategy 221

Learning Strategy Performance Support Strategy Performance 221

Infopro Learning

FEBRUARY 25, 2021

As we move forward in 2021, more companies plan to focus on improving customer experiences. This is not surprising if you consider the fact that 85% of buyers will pay more for a better customer experience (1). Building quality customer relationships can lead to higher profits and a better brand image.

Customer Service 251

Customer Service Services Blended Learning Custom 251

SweetRush

APRIL 29, 2025

April 29, 2025 SweetRush, a global leader in supplying high-performing L&D talent and creating innovative learning experiences, is proud to announce its inclusion in Training Industrys list of Top Staffing and Temporary Resources Companies in 2025. Weve found that this relationship-centered recruiting model produces exceptional results.

Resources 55

Resources Companies Consulting Performance Support 55

Gyrus

JULY 25, 2024

Access Control: Robust user authentication and access controls are crucial to safeguard sensitive information, course content, and user accounts to ensure that only authorized individuals can access the LMS and its resources. It ensures ethical and legal operations involving data protection and customer privacy.

Compliance Training 147

Compliance Training Security Association Learning Management System Compliance 147

Infopro Learning

JUNE 23, 2022

is based on transforming an L&D organization from a cost center to a profit center by managing the end-to-end execution of entire training. Learn more about how learning supplier management services are essential for organizations looking for external resources for learning. At Infopro Learning, Inc, our?

Services 221

Services Management Outsource LMS 221

Infopro Learning

JUNE 15, 2020

More hands-on topics and technical skills are the most challenging to learn through custom e-learning and online formats. Provide participants with resources materials regarding training expectations and the technology they will be using. These are not usually suitable for online training. Conclusion.

Convert 309

Convert Cognitive Classroom Solution 309

Tim Slade

DECEMBER 1, 2018

For example, let’s say you work in a call center, and the customer service agents are expected to resolve each customer call within 10 minutes. In this situation, the best solution would be to improve the performance of the systems the customer service agents are using. Additional Resources.

Customer Service 208

Customer Service Metrics Instructional Design Train 208

Avilar

AUGUST 7, 2024

Recently, HR and business analyst and educator Josh Bersin shared a video homing in on the value of taking a pragmatic, business-centered approach to skills. A sales capability may be ‘lead generation,’ which may require many granular skills (CRM systems, email composition, customer segmentation).

Skills 85

Skills Benefits Business Management 85

Avilar

AUGUST 21, 2024

While analysts don’t all agree on when a transaction is a “failure” or what the success/failure rates are, they do agree that integrating the people, technologies, products and services, and customer base is a tricky endeavor that takes planning and skill. Aggressively pursue synergies according to the integration’s objectives.

Integrate 96

Integrate Skills Management Examples 96

Infopro Learning

JANUARY 21, 2025

Human-Centricity: During the design process, LXD identifies the learner as the center of the activity, setting it apart from other corporate training design strategies. Drives Better Results: LXD is human-centered and thus focuses on learning outcomes better motivation and understanding. Adaptive learning is no different.

Diversity Training 221

Diversity Training Blended Learning Corporate eLearning Design 221

Paradiso

APRIL 12, 2025

Paradiso LMS: Global Flexibility for Fee Management Paradiso LMS stands out as a versatile platform ideal for both academic institutions and corporate training centers. Designed for seamless fee collection on a global scale, Paradiso LMS offers extensive customization and integration capabilities.

Integrate 91

Integrate LMS Diversity Training Beginner 91

Allen Interactions

JUNE 23, 2022

In truth, a number of these decisions are dictated by the learning environment and available resources rather than the nature of the learning. Even though hybrid, custom solutions are almost always the best solution, an entire curriculum is often dictated as 100% e-learning without specific regard to instructional strategy.

Instructional Design 202

Instructional Design ILT Behavior Module 202

Arlo Training & Events Software

DECEMBER 15, 2024

Step One: Keep Members at the Center of Your Strategy For VICA, which serves the industrial, commercial, and institutional construction sectors on Vancouver Island and the Sunshine Coast, the first step is always understanding who the members are.

IM 98

IM IMS Association Integrate 98

Learning Rebels

FEBRUARY 9, 2023

Within each section are additional resources to help set you up for success. Our January Coffee Chat centered around how we can shed ourselves of SMART goals. To help you out, I encourage you to review the “Productivity Tools to Build Your Ecosystem” coffee chat resources located here. #3: But hang with me.

Collaboration 246

Collaboration Atlassian Skills Culture 246

Infopro Learning

JULY 3, 2024

Furthermore, non-compliance tarnishes a company’s brand and undermines customer trust, compromising its market position and profitability. Continuous assessment nurtures an environment centered on enhancing performance.

Compliance Training 221

Compliance Training Diversity Training Services Change 221

Infopro Learning

APRIL 2, 2024

Sales training must align with overarching business objectives, such as revenue growth, market expansion, or customer satisfaction improvement. Adopting a modular approach to content development will ensure the learning materials remain up to date, reflecting changes in market dynamics and customer preferences.

Sales 221

Sales Innovation Diversity Training Blended Learning 221

Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170

Adoption Adopt Performance Support Support 170

Learning Pool

NOVEMBER 19, 2024

Many providers equate branching or tailoring capabilities—such as showing additional resources to managers—with adaptive learning. In addition to customizing the learning experience for each individual, adaptive compliance courses generate rich behavioral insights data on learners’ in-course performance.

Compliance Training 74

Compliance Training Compliance Personal Learning Personal 74

Spark Your Interest

NOVEMBER 7, 2020

Where does your customer training journey begin ? After a customer has purchased your product? And what customer resources do you include in your program? Should you provide as many resources as possible to meet the needs of everyone? And produce a few high-quality customer training resources to inspire your user?

Miro 180

Miro Custom Authoring Tools Case Study 180

Docebo

SEPTEMBER 2, 2022

With Docebo’s Learning Suite , they created EcoVadis Academy, a comprehensive e-learning platform that gives EcoVadis customers the tools to improve their performance in all of these priority areas and drive impact within their value chains. Imagine this: you’re seeing the doctor.

Education 240

Education Docebo Case Study Diversity Training 240

Infopro Learning

MAY 1, 2018

These interactive online training resources also improve knowledge retention, which yields a better return on your investment. For instance, if they’re able to apply their communication skills to actively listen to the customer and appease their concerns. Customer Service Scenarios. Compliance Conundrums.

Compliance Training 193

Compliance Training Games Online Simulations 193

Infopro Learning

JUNE 5, 2023

It safeguards customer trust, provides a competitive advantage, reduces capital requirements, and helps avoid surprises in daily work through proactive risk management. Text entry boxes enabled them to record their thoughts, and learners were given resources and guidance based on their level of comprehension.

Compliance Training 221

Compliance Training Compliance Program Online 221

Absorb LMS

JULY 25, 2019

That’s because nearly 70% of change initiatives in the workplace fail to achieve the desired outcome, according to the Center for Creative Leadership. Your learning management system can act as a change center by helping leaders educate employees on the “why” behind a change.

LMS 185

LMS Change Management Metrics 185

Infopro Learning

MARCH 27, 2018

Do your online resources have a long shelf life? It takes a significant amount of time and resources to develop high-quality content. For example, employees may still encounter the same customer service issues, or sales hurdles that prevent them from hitting their monthly targets. How To Create Evergreen eLearning Content.

Compliance Training 193

Compliance Training Authoring Tools Tips Content 193

Infopro Learning

APRIL 8, 2025

With an effective learning initiative, you can turn your workplace into a center of development, change, and collaboration. These results may range from higher sales figures to shortened project timelines to improved customer satisfaction, but tracking progress ensures that the program provides unique added value.

Program 221

Program Effectiveness Metrics Case Study 221

Infopro Learning

JANUARY 25, 2017

Mistakes that negatively impact the organization’s profits and customer satisfaction ratings. If necessary, they can seek out additional online training resources to expand their understanding. For example, customer service associates can access active listening and communication simulations to improve those skill sets.

Compliance Training 170

Compliance Training Performance Support Performance Custom eLearning Development 170

LearnDash

AUGUST 19, 2021

Customer support is responding very fast.” — Verified Customer. Let’s start with one of the first concerns for many potential customers: price. option, which will cost you $1,188/year, and that still won’t get you advanced theme customization or custom user rolls. Assessment. Gamification. Emails & Automation.

Comparison 279

Comparison Association Learning Management System Association LMS LMS 279

Docebo

JULY 16, 2020

At Docebo, we’re focused, first and foremost, on creating and delivering a cloud-based LMS that our customers love. What are the advantages for Docebo customers having implemented the solution on AWS cloud infrastructure? Instead, you provision the amount of resources that you actually need. Elasticity. Cost savings.

Docebo 130

Docebo Security Cloud Computing Compliance Training 130

Spark Your Interest

JANUARY 26, 2021

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service. The benefits of customer education are many.

Education 232

Education Custom Authoring Tools Miro 232

Infopro Learning

MAY 23, 2023

Augmenting your team with consultants who have specialized skills can solve this problem, allowing organizations to access experienced resources they may not have in-house. They utilize a global network to meet the recruitment outsourcing requirements of their clients, leveraging the most competitive recruitment centers across the globe.

Outsource 221

Outsource Metrics Evalution Global 221

Paradiso

FEBRUARY 13, 2025

In today’s rapidly evolving digital landscape, learning and development are taking center stage as organizations strive to keep pace with technological advancements and shifting workforce demands. Understand its customization capabilities. Assess the quality of customer support.

LMS 91

LMS Compliance Training Diversity Training Compliance 91

Infopro Learning

SEPTEMBER 19, 2023

Role Playing In role playing, learners and instructors simulate workplace scenarios, which is particularly useful for employees who interact directly with clients or customers. It provides them with experience handling challenging customer situations, such as call center training.

Methods 221

Methods Blended Learning Simulations Train 221

LearnDash

MARCH 5, 2020

Open-source platforms also mean that external developers can create custom plugins the expand the functionality of the platform. However, given their restrictions, we can’t recommend them to any business with the resources to work with professional developers. WordPress is more suited for custom development.

Moodle 44

Moodle Open Source Blackboard LMS 44

Infopro Learning

APRIL 6, 2023

Customizing Learning Experiences Customizing learning experiences involve creating personalized learning paths that cater to individual learners’ unique needs and goals. Customizing learning experiences can increase learner engagement and motivation by providing a learning experience tailored to their needs and goals.

Digital 221

Digital Create Case Study Agile 221