Infopro Learning

OCTOBER 28, 2021

Investing in customer service training is one of the best ways to increase customer retention and upscale customer satisfaction. But why are customer service training programs essential, and how can they benefit your business? Importance of Effective Customer Service Training.

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Customer Service Services Custom Program 489

Infopro Learning

OCTOBER 25, 2021

Like any other industry, technology has completely changed the game for sales professionals working in Finance organizations. As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications.

Sales 419

Sales Diversity Training Program Case Study 419

Infopro Learning

APRIL 11, 2025

However, combined with Managed Learning Services (MLS), what we at Infopro Learning call “AI + ” for learning can be a game changer, altering how organizations upskill and reskill their talent, supercharge their operations, and fuel business results. What is AI + in Managed Learning Services? from 2023 to 2032.

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Infopro Learning

APRIL 16, 2021

The Modern Customer’s Expectations. Today customer service is a tool you can utilize to build customer relationships and drive sales. The quality of customer service your organization provides influences your potential customer’s sales decisions.

Product 419

Product Productivity Custom Simulations 419

Infopro Learning

NOVEMBER 3, 2020

Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. They need to know how your offerings can help customers with their pain points. Solution Highlights.

Sales 419

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Infopro Learning

APRIL 15, 2025

The Evolution of Corporate Training Static, one-size-fits-all training programs arebecoming a thing of the past. Boosting Employee Performance and Engagement Content engagement is a cornerstone of successful training, but old-schooltechniques often fall flat. Theres a surging demand for such tools.

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Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

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Knowledge Blended Learning Product Productivity 410

Infopro Learning

JUNE 25, 2021

Businesses have developed new offerings to meet the evolving needs of customers. These changes have caused a growing need for remote-friendly product knowledge training programs. Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Final Word.

Product 419

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Infopro Learning

NOVEMBER 10, 2022

The most successful businesses prioritize their customer’s needs before, during, and after the sale by offering exceptional service. Building a customer-centric culture within an organization requires an added effort to provide more than just good customer service. Get Everyone Involved.

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Consulting Custom Organization Tips 416

Upside Learning

NOVEMBER 19, 2024

This is where eLearning comes into play – it’s scalable and effective to train professionals in this vast and ever-changing landscape. This is where eLearning comes into play – it’s scalable and effective to train professionals in this vast and ever-changing landscape.

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Custom eLearning Development Cyber Security Training Compliance Training Solution 147

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. Solution Highlights. The process begins with in-depth planning.

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Knowledge Product Productivity Blended Learning 380

Infopro Learning

JULY 9, 2021

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. Product training programs have long been an effective tool to help employees learn about new products and features. Create Remote-Friendly Training Content.

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Knowledge Product Productivity Program 410

Infopro Learning

OCTOBER 20, 2021

In the current scenario, most organizations are under immense pressure to deliver effective training. Outsourcing your training and development needs can help streamline your business strategy and drive workforce performance. With outsourced online learning systems, you can easily access relevant training content anytime and anywhere.

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Outsource LMS Website Learning Management System 448

Infopro Learning

JULY 27, 2020

Providing quality customer experiences is a huge competitive advantage in today’s market. In fact, the quality of service you provide has a direct impact on your organization’s growth and revenue. You might be surprised to learn that 86% of customers would pay up to 25% more to get a better customer service experience (1).

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Sales Custom Simulations Case Study 309

Infopro Learning

DECEMBER 22, 2021

This article will examine the ways banks can leverage finance training programs to reskill their employees. By paying close attention to industry trends, you can better predict the skills your employees will need, and the training required. Training employees with skill adjacencies together results in effective reskilling.

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Infopro Learning

JULY 18, 2017

With demand for training outreaching supply by a widening margin, this puts tremendous pressure on L&D teams to invest in the right solution. An entire book could be written on whether this money should be spent on leadership , customer support , onboarding , etc., The Importance of Product Knowledge Training.

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Knowledge Product Productivity Blended Learning 340

Infopro Learning

JULY 6, 2017

If you haven’t had the opportunity to read our guide to Chief Learning Officers, I’ve included an excerpt from the section on performance transformation below, which outlines the importance of connecting the training department with the rest of the business. To read more see the whole guide “ The Three Levers of a Successful CLO ”.

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CLO Performance Kirkpatrick Guide 420

Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

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Knowledge Product Productivity Games 305

Upside Learning

MARCH 5, 2025

Though eLearning has been well accepted as a tool for technical training and compliance, its true potential lies untapped. Training That Fails to Keep Pace with Product Lifecycles IT and telecom companies are introducing new goods and services at a never-before-seen pace.

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Compliance Training Cognitive Metrics Augmented Reality 147

Infopro Learning

OCTOBER 27, 2020

Low levels of learner engagement and ineffective training programs are challenges l&d professionals face all to often. Now l&d professionals must find new ways to engage and train their remote teams as well. Now l&d professionals must find new ways to engage and train their remote teams as well.

Custom eLearning Development 419

Custom eLearning Development Personal Learning Diversity Training Blended Learning 419

Experiencing eLearning

AUGUST 18, 2020

How do you get from the broad concept of training on X topic to actually creating the scenario?” At the end of the training, what do you want people to do differently? For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.”

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Infopro Learning

JUNE 6, 2019

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. According to a recent study, 86% of buyers are willing to pay more for great customer experience. Experiential Learning. Simulations.

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Product Productivity Knowledge Simulations 280

Infopro Learning

APRIL 6, 2020

Training and Learning cannot be viewed as a one-time event in the yearly calendar – planning and preparing for it make organizations stronger and human capital rich. Utilizing existing internal as well as external content sources is the answer to the growing need for relevant learning content for workplace training.

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Global ROI Metrics Simulations 369

Infopro Learning

NOVEMBER 10, 2022

It also contains details about the training programs’ budgets, the level of executive sponsorship needed, the skills that need to be prioritized, and a map to measure the impact of those skills on the business outcomes. Understanding what learning leaders seek to achieve is one of the keys to getting the most out of training programs.

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eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Experiencing eLearning

MARCH 10, 2020

If you’re doing customer service training, think about the different types of customers employees interact with. If you’re creating manager training, the other characters might be employees and coworkers. If you’re creating manager training, the other characters might be employees and coworkers.

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Learning Objects Budget Sales Association 350

Experiencing eLearning

JUNE 13, 2023

Customer service Communicating with teenagers DEI (diversity, equity, and inclusion) Consultative sales New manager training Refining broad topics to a narrow focus Those broad topics might be what stakeholders or clients request in a branching, but your job is to narrow the focus.

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Diversity Training Analysis Photo Behavior 418

Infopro Learning

NOVEMBER 7, 2017

Has your sales staff mastered the fine art of negotiation? In this article, I’ll share 8 tips to help your sales employees seal the deal and improve customer satisfaction. How To Facilitate Negotiation Skills in Sales Online Training. Use Online Training Simulations To Promote Interpersonal Skills.

Sales 249

Sales Skills Tips Simulations 249

Infopro Learning

JANUARY 28, 2021

Learning management systems can be used to assign and create training plans for new hires, and automated systems can be used to answer questions 24 hours a day. HR chatbots can be programmed to answer common questions about policies, processes, as well as any new services or changes that have been made.

Performance 416

Performance Analytics Diversity Training Policies 416

Infopro Learning

SEPTEMBER 9, 2021

For instance, employees with good customer service experience may master skills in sales too. They may have excellent communication skills and in-depth product knowledge to drive sales and customer satisfaction. The COVID-19 pandemic has left a profound impact on most businesses and their workforce.

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Blended Learning Diversity Training Blended Corporate eLearning 383

Docebo

SEPTEMBER 15, 2021

One such activity, which yields massive returns, is customer training. . Let’s take a deep dive into the concept of customer education, and explore how you can create an external learning program for your organization. . What is customer training? Customer training examples. Self-paced learning .

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Blended Learning Custom LMS Brandon Hall 244

Infopro Learning

OCTOBER 23, 2023

Sales, often referred to as the lifeblood of any business, stands as a pivotal element in driving growth, revenue, and overall success. These theories provide a foundation, a blueprint, for navigating the intricate sales landscape. These theories provide a foundation, a blueprint, for navigating the intricate sales landscape.

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Theory Sales Strategy Trust 251

LearnDash

OCTOBER 8, 2020

Here are 6 types of employee training that can be done online. Employee training is an investment —in the individual workers, but also in the business as a whole. The good news is that the vast majority of training programs can be done online without any loss of quality.

Compliance Training 290

Compliance Training Diversity Training Online Train 290

Infopro Learning

JANUARY 11, 2022

A product’s quality combined with its usability significantly impacts customer satisfaction. Product knowledge training facilitates the ease-of-use aspect. This article will unpack what product knowledge training is, why it is important, and how to implement it. What is product knowledge training? Let’s begin.

Knowledge 221

Knowledge Product Productivity Train 221

LearnDash

DECEMBER 13, 2022

Many training programs use online course platforms to deliver their content. However, there’s an often overlooked (yet lucrative) sales opportunity when it comes to online training. Often, trainings can apply to a range of corporate clients. Key benefits of selling trainings to other organizations.

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Online Course Toolkit Training 278

Infopro Learning

MAY 7, 2020

Quality training can also have a significant impact on a company’s profits. Quality training can also have a significant impact on a company’s profits. In fact, it has been found that companies who successfully invest in employee training can see up to 24% increase in revenue (2). This is a win win for everyone.

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Problem Learning Objects Business Learning Objectives 294

Docebo

SEPTEMBER 16, 2020

Onboarding materials help us manage, deliver, and measure an organization’s onboarding process and new hire training programs. . Whether you’re looking to train customers, partners, or employees, a learning management system (LMS) is the best tool to deploy the onboarding process and employee onboarding training. .

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LMS Organization Case Study Learning Management System 246

Wahoo Learning

NOVEMBER 12, 2024

Are you looking at outsourcing your channel partner training program? With so many options available, it can be challenging to understand what a managed channel partner training service can offer and how it might benefit your organisation. What is Managed Channel Partner Training?

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