Competency-Based Training: The Ultimate Guide to Building a Skilled Workforce
Ninja Tropic
APRIL 2, 2025
For example: Instead of saying, “Understand how to handle customer complaints,” a performance-based standard would say, “Resolve at least 90% of customer complaints within 10 minutes while maintaining customer satisfaction scores above 4.5/5.” Sales: Competency: Conducting a needs-based sales conversation.
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