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15 Top Learning, Technology & Media Links: Weekly Digest –10

Upside Learning

Employees learn best when they have guidance, support, and performance feedback from someone they trust and respect in the organization. No longer confined to rote learning at the end of a tutorial or even to the desktop, serious games come in all shapes and sizes. How to Have a Learning Conversation. Bridging The eLearning Skills Gap.

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How Online Training can Lead your Sales Team to Success

ProProfs

Here are some of the key reasons why you should support your sales team with online training programs. – Instant access to task-based online tutorials. As a result, sales trainees can access task-based online tutorials while on the go from a device of their choice (smartphones, tablets etc).

Sales 85
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Why Businesses Need SAP S/4HANA Training Using SAP Enable Now to Stay Competitive?

Infopro Learning

SAP has announced that its legacy system, SAP ERP Central Component (SAP ECC), will no longer receive support beyond 2027, leaving organizations with an urgent need to migrate to S/4HANA Implementation. SAP Enable Now supports this by providing real-time, context-sensitive guidance for Fiori and GUI components, easing the learning curve.

SAP 221
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Competency-Based Training: The Ultimate Guide to Building a Skilled Workforce

Ninja Tropic

For instance, a customer service representative maTo effectively support customer interactions, it is essential to proficiently operate a Customer Relationship Management (CRM) system, handle customer complaints skillfully, and utilize data analysis tools to assess customer feedback.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

In a survey conducted by NBC, the vast majority of the responders said that customer service has gotten worse during the pandemic times. McKinsey’s State of Customer Care Survey for 2022 revealed that companies now prioritize customer service strategically. However, companies are struggling to adapt to the post-pandemic era.

Adoption 170
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How to Improve Employee Productivity with an LMS

Gyrus

Furthermore, an LMS supports various types of learning methods, such as self-paced courses, instructor-led training, and blended learning. These tools allow managers to monitor employee progress and identify areas where additional support may be needed.