Ontuitive

JUNE 28, 2022

This blog is part one of a two-part series that will discuss the importance of having a user adoption strategy, how to measure success and ROI, and the ways a digital adoption platform supports the process. But even with all that money allocated to support digital initiatives, the success rates are rather depressing. Support tickets.

Adoption 209

Adoption Adopt Strategy Tips 209

Dashe & Thomson

FEBRUARY 6, 2019

In a quest for new approaches to training, we are often tempted to turn to the latest trend or technology, thinking one of them must be the golden ticket. One of these new approaches is microlearning, and it’s getting traction, and for good reason.

microlearning 218

microlearning Program Training Train 218

Docebo

DECEMBER 9, 2019

In a world where we all want to be our own superheroes, we can often overlook the need for support in our professional lives. When it comes to the intricacies of Learning Platforms, customer support via a dedicated Customer Success Professional is vital if you want to achieve your learning goals.

Custom 36

Custom Docebo ROI Expert 36

LearnDash

NOVEMBER 2, 2023

Open a support ticket directly via your account, and we’ll be there to guide you. We’ve not only added highly requested features, but we’ve also crushed some bugs for a smoother experience. Check out the full changelog. Need Assistance? We’re not just about updates; we’re here for you.

Course 246

Course License Newsletter Upgrade 246

LearnDash

JULY 10, 2014

What you shouldn’t compromise on with your LMS decision is the level of support you expect to receive. Well, every business prefers pre-sales messages to support. then you can only assume that support tickets will sit for days-on-end. What You Shouldn’t Compromise On. learning management system lms'

LMS 201

LMS Learning Management System Search Sales 201

LearnDash

JANUARY 4, 2017

As such, you may wish to contact your employer sooner rather than later to inquire about them covering the ticket, travel, and lodging expenses. June 8-10, 2017 … Performance Support Symposium. I’ll preface this list by pointing out that these events come with a cost. May 21-24, 2017 … ATD International Conference & Expo.

Conference 209

Conference eLearning TechKnowledge Training 209

Rustici Software

JUNE 3, 2021

Even from its early days , the focus for our customer support team has been one word: delight. I had certainly been ‘satisfied’ in the past with various customer support interactions, but ‘delighted’? Even though the issue had nothing to do with your product, it’s refreshing to have a company support its customer this way.“.

Support 98

Support Custom Trust Issue 98

Hurix Digital

APRIL 28, 2025

The roadmap to meeting expectations and supporting business growth comes with several hurdles. Manual tasks, repetitive processes, and numerous support tickets can greatly hinder productivity when managed inefficiently. Provides Self-Service Support Algorithms and machine languages drive conversational AI-powered bots.

Security 52

Security Authoring Tools Conversation Integrate 52

LearnDash

OCTOBER 2, 2024

It appears that some of our emails – especially those related to customer support, customer success, account services, and marketing – have been misclassified as spam. As the Director of Customer Support, I want to personally assure you that your concerns are always our priority.

Issue 130

Issue Director Communication Custom 130

LearnDash

OCTOBER 2, 2024

It appears that some of our emails – especially those related to customer support, customer success, account services, and marketing – have been misclassified as spam. As the Director of Customer Support, I want to personally assure you that your concerns are always our priority.

Issue 130

Issue Director Communication Custom 130

LearnDash

NOVEMBER 24, 2020

If you’re comfortable with your WordPress skills, you can get a lot done on your own, but even if you aren’t, their paid version offers unlimited support tickets, extra add-ons, and advanced code recipes. Watch our webinar for more details about using LearnDash with Wishlist Member. WooCommerce Memberships.

Website 299

Website Association Community Budget 299

Gyrus

MARCH 18, 2024

7 LMS Support Services – What kind of support should be included with your LMS? GyrusAim LMS GyrusAim LMS - You may not typically place a lot of emphasis on the support service options when evaluating LMS vendors. It should be a priority to do your research regarding your client support options when choosing your new LMS.

Support 100

Support LMS Services FAQ 100

Gyrus

MARCH 18, 2024

7 LMS Support Services – What kind of support should be included with your LMS? GyrusAim LMS GyrusAim LMS - You may not typically place a lot of emphasis on the support service options when evaluating LMS vendors. It should be a priority to do your research regarding your client support options when choosing your new LMS.

Support 100

Support LMS Services FAQ 100

Gyrus

MARCH 18, 2024

7 LMS Support Services – What kind of support should be included with your LMS? Gyrus Systems Gyrus Systems - Best Online Learning Management Systems You may not typically place a lot of emphasis on the support service options when evaluating LMS vendors. Can you imagine if Amazon did not provide customer support?

LMS 100

LMS Support Services FAQ 100

Ontuitive

SEPTEMBER 15, 2022

Provides the ability to track success and learn where employees need more support. However, putting in a ticket takes up valuable time and doesn’t deliver an immediate solution. How a DAP helps: Reduces helpdesk tickets because employees get questions answered in their exact moment of need. Helpdesk is overwhelmed.

Adoption 177

Adoption Adopt Digital Platform 177

IT Training Department Blog

MARCH 16, 2023

In-App Support can be used for consumer-facing software or employee-facing software. There is some overlap in use cases for in-app support, but even for similar use cases, it would be used in very different ways. In-App support gives employees information and help they need when and where they need it.

Performance Support 113

Performance Support Support Help Organization 113

Ontuitive

JULY 25, 2022

This blog is part two of a two-part series that discusses the importance of having a user adoption strategy, how to measure success and ROI, and the ways a digital adoption platform supports the process. Download and personalize your own ROI Calculator to drive conversations based on performance support. Support tickets.

ROI 185

ROI Adoption Adopt Digital 185

LearnDash

AUGUST 10, 2021

There are comprehensive support links inside the plugin, complete with video instructions. Friendly support!” – Sean H. “My The support is very good and quick to answer to any questions. But the support even helped me to find a solution. Reviews of our tech support team. Finally, our tech support team is tireless.

Emergent 264

Emergent Hosting Write Blog Quiz 264

LearnDash

NOVEMBER 19, 2020

Our LearnDash Tips & Tricks forum is also a place that can offer support, or, if you are still having difficulties, feel free to send in a ticket to your support team. The post Selling Memberships with LearnDash appeared first on LearnDash.

Site 264

Site Forum Doc Integrate 264

Rustici Software

AUGUST 17, 2021

If you have any questions about Content Controller or want to talk about your favorite movies, shoot us an email at support@rusticisoftware.com. There you have it, all of the reasons why I think you shouldn’t sleep on the 3.2

Upgrade 98

Upgrade Content Movie xapi 98

LearnDash

AUGUST 14, 2018

At one time we were using a different support ticketing system for handling requests. As a result we were getting tickets late and wait times increased. It seems like an obvious truth, but it is something that people face every day. I can give you an example from our very own business.

Platform 180

Platform Course Online Open Source 180

LifterLMS

NOVEMBER 10, 2024

And basically what we do is we make it super easy for businesses to train their support. I had 100 support tickets in Japanese and my servers are crashing. Or I’m a, I have a product that has support library of content. They’re using it for frontline customer support. Some of our customers use it.

Course 105

Course Authoring Tools YouTube Podcasts 105

Ontuitive

JANUARY 20, 2022

A DAP provides real-time guidance and support to employees while they’re using another software application. An organization has a better chance of achieving digital adoption with this type of personalized training, contextual guidance, and continued support. A constant stream of help desk tickets. Performance Support.

Adoption 195

Adoption Adopt Digital Platform 195

LearnDash

JUNE 23, 2020

Of course, a supportive community is also what makes them such great venues for lifelong learning. Instead, use your courses to grow authority, and then you can pivot into live sessions that have a ticket price. Membership sites generally don’t sell one specific course so much as access to the in-group.

Program 299

Program Micro-Learning Community Website 299

Ontuitive

MAY 12, 2022

There are many additional benefits to leveraging the right DAP , including: Reduced help tickets and fewer work slowdowns. Fully supported employees that feel confident during software changes and/or transitions. Reduced training costs (employees receive real-time guidance in the flow of work). Request a demo with one of our experts.

Adoption 205

Adoption Adopt Compliance Training Digital 205

Paradiso

JUNE 29, 2020

help desk support. comprehensive blade configuration support. Languages Supported. Sunbird supports integration with various data warehouses and reporting systems. Live Support. Tickets. ?. Customization. video reports. simple and easy-to-use UI. Content library. course creator.

LMS 172

LMS Virtual Classroom Drupal Mac 172

LearnDash

MAY 15, 2018

Back when I used to work support I was reminded of this every single day in some of the tickets I answered. Today our support team encounters many of the same questions and concerns as I did back when we first started. You value having just one support contact. You prefer phone or chat support. This is a big one.

Hosting 147

Hosting Site Website Issue 147

LearnDash

SEPTEMBER 1, 2017

Open a ticket with your hosting provider as they will often run routine back-ups of your site. There are actually a number of WordPress maintenance and support service available that have plans starting around $99/month. When that happens, what do you do next? Ah, you didn’t. Okay no problem.

Association Learning Management System 154

Association Learning Management System Services LMS Association LMS 154

LearnDash

JANUARY 2, 2018

If you work for a company then you may want to request their sponsorship of your ticket as soon as possible. October 3-5, 2018 … Supporting Learning & Technology in Education. Not only will you learn something but you will come away from the event with a stronger network and renewed enthusiasm for your craft!

Conference 154

Conference ISPI TechKnowledge DevLearn 154

Ontuitive

OCTOBER 14, 2022

Unlike LIMS, LMS emerged from the world of laboratory data management software in support of the analytical work of scientists. A Laboratory Management System (LMS) is sometimes confused with LIMS, but the two actually meet different needs. The system is more “scientist-centric” and some of its components include: Sample management.

Adoption 196

Adoption Adopt Digital Association LMS 196

The Logical Blog by IconLogic

JANUARY 28, 2014

The bottom of the page gives me links to images for Office 2010 or 2007, which I thought would be just the ticket. When I found I could no longer access my beloved Images section of MS Office's site I spent two hours being bounced around between Microsoft's live online chat and multiple tech support hotlines.

Microsoft 211

Microsoft Images Free eLearning 211

eLearning Brothers

FEBRUARY 22, 2023

When it comes to tasks like implementing a new plugin, assigning roles to users, or utilizing the numerous tools and techniques to make your LMS better, relying on customer support services like phone/email support, live chat, and raising tickets are nowhere near as efficient and effective as having an in-house LMS Administrator.

LMS 115

LMS Outsource Services Roles 115

Ontuitive

AUGUST 18, 2022

Find out how Zeal’s Universal Digital Adoption Platform supports learning in the flow of work and ultimately increases user adoption by transforming the way your employees retain information during onboarding, training, software rollouts, and more. . However, LIFOW is even more effective when supported by a digital adoption platform (DAP).

Adoption 173

Adoption Adopt Cognitive Digital 173

Ontuitive

JUNE 15, 2022

But in order to understand why a DAP is such a game changer, it’s important to first understand the legacy tech it is able to support. There are many additional benefits to leveraging the right DAP , including: Reduced help tickets and fewer work slowdowns. The answer is using a digital adoption platform, also known as a DAP.

Adoption 184

Adoption Adopt Digital System 184

Ninja Tropic

JANUARY 29, 2025

Customer education platforms improve customer satisfaction and reduce support costs. Reduced Support Tickets: Fewer questions mean less strain on your support team. Reduced Support Tickets: Fewer questions mean less strain on your support team. Imagine a customer who knows your product inside out.

Platform 52

Platform Custom Education Authoring Tools 52

Absorb LMS

JULY 16, 2019

Supporting learner success at “stretch” projects or cross-training them for other roles in the organization. Your LMS is the ticket to targeted training. Support for mobile and on-demand learning further fuels personalization, enabling employees to control where and when they learn.

Personalization 154

Personalization Personal LMS Develop 154

E-Learning Provocateur

MAY 14, 2017

They financially support the running of the conference, so the least we can do is say hello. In fact, if your employer paid for your ticket, I’d argue you have an ethical obligation to do this. I used to be too shy to introduce myself to strangers, until I realised I was doing my professional development a disservice.

Conference 0

Conference PKM Cognitive Twitter 0