Ontuitive

DECEMBER 7, 2021

experiencing an excessive amount of help desk tickets where employees are reporting a software is confusing to work with or requesting additional support. experiencing an excessive amount of help desk tickets where employees are reporting a software is confusing to work with or requesting additional support.

Adoption 185

Adoption Adopt Digital Platform 185

LearnDash

JANUARY 4, 2017

It is a new year and that means there are some new elearning and training conferences you should mark on your calendars! You can find instructional design theory being discussed , new tech tools, technology trends, live-training tips, and so much more. June 8-10, 2017 … Performance Support Symposium.

Conference 209

Conference eLearning TechKnowledge Training 209

Docebo

SEPTEMBER 15, 2021

Customer training examples: onboarding, support, and more . It’s estimated that the cost of acquiring a new customer is anywhere from 5-25 times more expensive than retaining an existing customer. . Similarly, you can also package and sell training to your customers, which can open new streams of revenue. .

Blended Learning 244

Blended Learning Custom LMS Brandon Hall 244

Ontuitive

SEPTEMBER 15, 2022

Rolling out new software. Ensures users adopt the new platform. Breaks the feedback loop because new hires don’t have to rely solely on their more-experienced coworkers. Using many new software platforms . Provides the ability to track success and learn where employees need more support. Helpdesk is overwhelmed.

Adoption 177

Adoption Adopt Digital Platform 177

Rustici Software

JUNE 3, 2021

Even from its early days , the focus for our customer support team has been one word: delight. I had certainly been ‘satisfied’ in the past with various customer support interactions, but ‘delighted’? Even though the issue had nothing to do with your product, it’s refreshing to have a company support its customer this way.“.

Support 98

Support Custom Trust Issue 98

Ontuitive

JULY 25, 2022

This blog is part two of a two-part series that discusses the importance of having a user adoption strategy, how to measure success and ROI, and the ways a digital adoption platform supports the process. This type of just-in-time learning ensures that workers adopt a new product quickly and are productive during the transition.

ROI 185

ROI Adoption Adopt Digital 185

LifterLMS

NOVEMBER 10, 2024

And be sure to subscribe to get new podcast episodes delivered to your inbox every week. As you said, I just love playing with the latest new technology. There was images and I know we talked about in the previous episode and now doc spot and what I started out is this new technique called retrieval augmented generation.

Course 105

Course Authoring Tools YouTube Podcasts 105

LearnDash

JUNE 23, 2020

The downside to a monthly subscription is that learners expect new content every month. Of course, a supportive community is also what makes them such great venues for lifelong learning. Instead, use your courses to grow authority, and then you can pivot into live sessions that have a ticket price.

Program 299

Program Micro-Learning Community Website 299

LearnDash

AUGUST 10, 2021

There are comprehensive support links inside the plugin, complete with video instructions. Friendly support!” – Sean H. “My Compatibility with other plugins: We’re always trying to find the balance between developing new features in-house and ensuring our platform stays compatible with trusted 3rd party WordPress plugins.

Emergent 264

Emergent Hosting Write Blog Quiz 264

Gyrus

MARCH 18, 2024

7 LMS Support Services – What kind of support should be included with your LMS? GyrusAim LMS GyrusAim LMS - You may not typically place a lot of emphasis on the support service options when evaluating LMS vendors. It should be a priority to do your research regarding your client support options when choosing your new LMS.

Support 100

Support LMS Services FAQ 100

Gyrus

MARCH 18, 2024

7 LMS Support Services – What kind of support should be included with your LMS? GyrusAim LMS GyrusAim LMS - You may not typically place a lot of emphasis on the support service options when evaluating LMS vendors. It should be a priority to do your research regarding your client support options when choosing your new LMS.

Support 100

Support LMS Services FAQ 100

Gyrus

MARCH 18, 2024

7 LMS Support Services – What kind of support should be included with your LMS? Gyrus Systems Gyrus Systems - Best Online Learning Management Systems You may not typically place a lot of emphasis on the support service options when evaluating LMS vendors. Can you imagine if Amazon did not provide customer support?

LMS 100

LMS Support Services FAQ 100

LearnDash

NOVEMBER 19, 2020

Offers control over new enrollee emails, coupons and discounts, course bundles and more. Our LearnDash Tips & Tricks forum is also a place that can offer support, or, if you are still having difficulties, feel free to send in a ticket to your support team. Shopping cart options: ThriveCart. WooCommerce.

Site 264

Site Forum Doc Integrate 264

IT Training Department Blog

MARCH 16, 2023

In-App Support can be used for consumer-facing software or employee-facing software. There is some overlap in use cases for in-app support, but even for similar use cases, it would be used in very different ways. In-App support gives employees information and help they need when and where they need it.

Performance Support 113

Performance Support Support Help Organization 113

Ontuitive

MAY 12, 2022

It can be especially troubling when experienced employees are the only ones capable of training new hires. New hires don’t have to rely solely on their more-experienced coworkers, which breaks the feedback loop. There are many additional benefits to leveraging the right DAP , including: Reduced help tickets and fewer work slowdowns.

Adoption 205

Adoption Adopt Compliance Training Digital 205

Ontuitive

JANUARY 20, 2022

A DAP provides real-time guidance and support to employees while they’re using another software application. An organization has a better chance of achieving digital adoption with this type of personalized training, contextual guidance, and continued support. Resistance from employees when transitioning to new software tools.

Adoption 195

Adoption Adopt Digital Platform 195

Hurix Digital

APRIL 28, 2025

The roadmap to meeting expectations and supporting business growth comes with several hurdles. Manual tasks, repetitive processes, and numerous support tickets can greatly hinder productivity when managed inefficiently. Provides Self-Service Support Algorithms and machine languages drive conversational AI-powered bots.

Security 52

Security Authoring Tools Conversation Integrate 52

Knowledge Guru

OCTOBER 22, 2014

Next week, we are unveiling the all-new Quest game type. It takes the Knowledge Guru platform to a new level. Quest is an all-new game type that uses the same game content as the original Knowledge Guru games, but in a new way. Quest is not the only thing new this fall. Improved Support Resources.

Report 170

Report Games Knowledge Player 170

Ontuitive

AUGUST 18, 2022

Adopting new technology is crucial to maintaining a competitive edge. But launching new software and then subsequently achieving digital adoption usually isn’t simple. However, LIFOW is even more effective when supported by a digital adoption platform (DAP). How Learning in the Flow Of Work Empowers Employees. . Conclusion.

Adoption 173

Adoption Adopt Cognitive Digital 173

LearnDash

MAY 15, 2018

Back when I used to work support I was reminded of this every single day in some of the tickets I answered. Today our support team encounters many of the same questions and concerns as I did back when we first started. You value having just one support contact. You prefer phone or chat support. This is a big one.

Hosting 147

Hosting Site Website Issue 147

Ontuitive

JUNE 15, 2022

But in order to understand why a DAP is such a game changer, it’s important to first understand the legacy tech it is able to support. Relying solely on these individuals to train new hires can create a feedback loop that more permanently ties the organization to the legacy system.

Adoption 184

Adoption Adopt Digital System 184

Ontuitive

OCTOBER 14, 2022

Unlike LIMS, LMS emerged from the world of laboratory data management software in support of the analytical work of scientists. New hires don’t have to rely solely on their more-experienced coworkers for help, because guidance is available to them when they need it with a DAP. Scientific data management.

Adoption 196

Adoption Adopt Digital Association Learning Management System 196

eLearning Brothers

FEBRUARY 22, 2023

When it comes to tasks like implementing a new plugin, assigning roles to users, or utilizing the numerous tools and techniques to make your LMS better, relying on customer support services like phone/email support, live chat, and raising tickets are nowhere near as efficient and effective as having an in-house LMS Administrator.

LMS 115

LMS Outsource Services Roles 115

Absorb LMS

JULY 16, 2019

Most organizations welcome new employees with targeted training, enabling them to quickly learn what they need to know to get started—but offer limited employee career development training beyond onboarding. Supporting learner success at “stretch” projects or cross-training them for other roles in the organization.

Personalization 154

Personalization Personal LMS Develop 154

Association eLearning

JUNE 6, 2013

In a recent post by marketing guru, Kathryn Aragon , the case was made for touching a prospect three to seven (or even more) times in order to get them to commit to large ticket products such as events. Connect with and mention your donors, fellow organizations or nonprofits you support (or that support you).

Social Media 213

Social Media Social Networks Media Social 213

E-Learning Provocateur

MAY 14, 2017

I love catching up with old friends as well as meeting new people at conferences. They financially support the running of the conference, so the least we can do is say hello. Share your new-found knowledge with your colleagues, adding your own insights for local context. Share your wisdom. Transform your business.

Conference 0

Conference PKM Cognitive Twitter 0

Ninja Tropic

JANUARY 29, 2025

Topics What Is New Hire Time to Productivity? How Can New Hire Time to Productivity Be Tracked? Why Track New Hires Time to Productivity? Time to Productivity Contributing Factors Final Thoughts: New Hire Time to Productivity Whats a Customer Education Platform? Lets dive in! How Long Until Employees Are Fully Productive?

Platform 52

Platform Custom Education Authoring Tools 52

CLO Magazine

SEPTEMBER 17, 2020

Organizations have been challenged to quickly capture that knowledge and implement formal training programs supportive to millennials and Gen Z. As we navigate these challenges, we should ask ourselves some questions: Do these new programs engage our aging workforce? They need our support now more than ever.

Technology 105

Technology Skills Augmented Reality CLO 105

Docebo

DECEMBER 2, 2022

It wasn’t that long ago that a post-secondary degree was regarded as a golden ticket; the key that would unlock the door to endless career opportunities. (An Many are even dropping formal degrees as a requirement altogether and are trying a new tactic: hiring based on skills and competencies, as opposed to academic qualifications.

Streaming 187

Streaming Micro-Learning Alternatives Cloud Computing 187

Rustici Software

JANUARY 6, 2023

Kyle Patmor – Head Solution Seeker (aka Director of Client Integrations and Support). Kyle leads our delight team supporting our customers’ success with our products and helps clients integrate Rustici Engine and Rustici Cross Domain into their applications. Joe leads Tier 1 support and answers learning standards questions daily.

Teams 98

Teams SCORM Music Movie 98

Docebo

JANUARY 14, 2020

Whether its concert tickets, social media, or product brochures – everything is in a digital format, and the spotlight is on how the user experiences these resources. Excitingly, Docebo recently launched a new Virtual Coach in the market that acts as a proactive coach for each and every user in a Learning Platform.

Coaching 153

Coaching Personal Learning Personalization Personal 153

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

FEBRUARY 4, 2021

It is one of the core features that make a business stay stable in the market and captivate new potential customers. But the main goal of customer support is to assist customers in choosing cost-effective products or services by understanding their requirements. Supports in Any Website Platforms. Ticket Management.

Open Source 86

Open Source Website Open System 86

Coursera

NOVEMBER 16, 2022

We needed a ticket into the interviews and jobs we wanted,” says Adan. A customizable degree, a high-support online program. They’d also receive hands-on support from advisors and coaches. Big Data is the new Industrial Revolution. Finally having a “ticket” to opportunities. That’s when they discovered Coursera.

Online 105

Online Social Networks Facebook Asynchronous 105

ReadyTech

NOVEMBER 25, 2024

You’re juggling a million things: getting new hires up to speed, empowering partners to sell confidently, and helping customers actually use the cool features you’ve built. Employee Onboarding and Upskilling New hires don’t want to sit through hours of presentations—they want to jump in and start learning. It’s a lot. The result?

Teams 52

Teams Virtual World Simulations Gartner 52

LearnDash

APRIL 9, 2018

Forming a new habit is difficult, but turning a small behavior into a “streak” is an easy way to motivate learners to keep up. Overcoming inertia is the hardest part of any new habit. Notifications, micro lessons, and community support don’t necessarily result in a successful course. Help them create a streak.

Learner 168

Learner Help Course Micro-Learning 168

Docebo

AUGUST 19, 2020

Not to mention – who doesn’t love the way a new car drives (and of course, that new car smell)? Here’s the truth: no one likes talking about price, but let’s be frank – we’re all used to paying for the best solutions to our problems, whether it’s a new iPhone, a faster laptop, or car insurance, etc.

Association Learning Management System 245

Association Learning Management System Cost Association LMS LMS 245

Thought Industries

MARCH 18, 2025

Imagine new customers signing up, excited about your product. Frustration builds, support tickets pile up, and engagement dwindles. But as days pass, they struggle to navigate its features. The solution? A powerful customer education program that turns uncertainty into confidence and hesitation into loyalty.

Custom 40

Custom Education Solution Program 40