tag qualities-of-customer-support 
Dashe & Thomson
APRIL 26, 2011
Teams will be project-driven, closer to the customer, and more focused on giving workers knowledge and skills while they’re working , rather than creating ways to take them out of their work to consume “training.” Today, broadcast quality video can be shot on a digital SLR camera that costs less than $2,000.
Dashe & Thomson
MAY 16, 2011
This should come in the form of blended learning: using ILT, eLearning, performance support and user-generated content to teach the end users how to properly wield their powerful new tool. It’s clear that getting a solid and rapid ROI on software projects has more to do with people and change than it does with technology.
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Dashe & Thomson
MAY 11, 2011
Here’s how a typical LinkedIn network might look: Your weak ties are smaller circles, not at the center of a cluster I heard more support for the Weak Ties theory while attending a Knowledge Management conference in 2005. The power of tools like Facebook, LinkedIn, and Yammer, are pretty astounding.
Dashe & Thomson
MAY 4, 2011
Like many enterprise learning companies, we are actively brainstorming ways to incorporate collaborative Web 2.0 technologies into our training programs, but rarely do we find a client that wants to create a robust learning environment comprised of both formal and informal components. However, wikis are only the tip of the iceberg. Go take a peek.
Dashe & Thomson
MAY 2, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Analyzing the ROI of Social Media in Training by Jim on May 3, 2011 in social learning A continuing theme among my blog posts has been the difficulty of demonstrating the ROI of social learning initiatives.
Dashe & Thomson
APRIL 17, 2011
But it should communicate a link between quality, process improvement, and action. It was an opportunity I couldn’t miss. So I went to the workshop. I wanted to get a more in-depth knowledge of the four levels and where the next generation, Kirkpatrick’s son James, was taking them. This is not just testing the content.
Dashe & Thomson
APRIL 21, 2011
This shift in leadership style can be characterized as moving from the “Do as I say&# leader to the “Let’s work together to find the best solution&# leader. Early indications of this same paradigm shift can be seen in the learning and education arenas. Of course, when I saw this question, I had to try to answer it. Yeah, right.
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