Remove tag qualities-of-customer-support
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Three Reasons Why Corporate Training Departments Could Become.

Dashe & Thomson

Teams will be project-driven, closer to the customer, and more focused on giving workers knowledge and skills while they’re working , rather than creating ways to take them out of their work to consume “training.” Today, broadcast quality video can be shot on a digital SLR camera that costs less than $2,000.

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Give User Adoption the Respect it Deserves | Social Learning Blog

Dashe & Thomson

This should come in the form of blended learning: using ILT, eLearning, performance support and user-generated content to teach the end users how to properly wield their powerful new tool. It’s clear that getting a solid and rapid ROI on software projects has more to do with people and change than it does with technology.

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How Social Networks Can Harness the Power of Weak Ties | Social.

Dashe & Thomson

Here’s how a typical LinkedIn network might look: Your weak ties are smaller circles, not at the center of a cluster I heard more support for the Weak Ties theory while attending a Knowledge Management conference in 2005. The power of tools like Facebook, LinkedIn, and Yammer, are pretty astounding.

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Why Companies Should Spend More on Social Learning | Social.

Dashe & Thomson

Like many enterprise learning companies, we are actively brainstorming ways to incorporate collaborative Web 2.0 technologies into our training programs, but rarely do we find a client that wants to create a robust learning environment comprised of both formal and informal components. However, wikis are only the tip of the iceberg. Go take a peek.

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Analyzing the ROI of Social Media in Training | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Analyzing the ROI of Social Media in Training by Jim on May 3, 2011 in social learning A continuing theme among my blog posts has been the difficulty of demonstrating the ROI of social learning initiatives.

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Addressing On-Demand Learning and Performance Needs #LCBQ | Social.

Dashe & Thomson

Questions like “What are the likely situations where on-demand learning or support will be needed or beneficial?&# In the past we did this by creating robust electronic performance support systems (EPSS) and making sure that learners knew how to utilize them. I hope you’ll share yours with us as well.

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Kirkpatrick Revisited | Social Learning Blog

Dashe & Thomson

But it should communicate a link between quality, process improvement, and action. It was an opportunity I couldn’t miss. So I went to the workshop. I wanted to get a more in-depth knowledge of the four levels and where the next generation, Kirkpatrick’s son James, was taking them. This is not just testing the content.