April, 2025

Remove personal-learning-ims
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The Ultimate Checklist of Must-Have Customer Service Skills

Infopro Learning

Empathy: The Foundation of Connection Empathy is seeing and feeling what another person is going through. Unless the other person drops jargon, dont use it adapt yourself to them. Adapting ensures each interaction is personalized and effective. Team Cooperation: Sharing the Load Customer service isnt a one-person job.

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More Speed, Less Cost, Bigger Impact: Learning in an AI World

Degreed

Ive joined more than 100 roadmap sessions and talked with learning leaders in 28 cities. Im no data scientist, but even I can tell thats more skills to build and half the time to do it. Learning teams around the globe are working tirelessly. Its why many learning leaders have AI enablement as the highest CEO priority.

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Lennard Liebig: From Online Learner to Innovation Leader at HEC Paris

Coursera

Thanks to his prior coursework, he was able to jump straight into the second half, focused on project-based learning and thesis writing. Real-World Learning and Team-Based Innovation One of the main things that sold Lennard on the HEC program was its hands-on, applied focus. And Im really happy with where I’m at.

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Leaders Share: Women’s History Month Perspectives 

ansrsource - Accelerating Better Ways to Learn!

At ansr source, learning is a lifelong journey shaped by those who guide us with wisdom, passion, and purpose. Theresa saw my potential and understood that in order for me to learn and grow, I had to keep working and striving. Im glad ansrsource strives to make learning more available and accessible to all.

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Friday Finds — OpenAI’s ‘Deep Research’ Feature, Consistent AI Characters, Standing Out as an L&D Pro

Mike Taylor

What Im Listening To Does anyone else have a soft spot for the sound of the 80’s – Synth Pop Classics ? Such advancements are particularly beneficial for fields like e-learning and storytelling, where visual consistency is crucial. Build Your Personal Brand: Everyone should create a personal website (e.g.,

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13 Great Microlearning Tools to Check Out in 2025

Arlo Training & Events Software

TalentCards Mobile-first platform using flashcards and gamification to deliver bite-sized learning for frontline workers. Axonify Personalized daily microlearning for frontline performance, powered by AI and spaced repetition. LearnUpon Scalable LMS with structured learning paths and strong microlearning support.

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Delivering job-relevant learning: New partners, certificates, GenAI content, and a degree pathway

Coursera

Today, Im excited to announce several new partners, five entry-level Professional Certificates, an expansion of our GenAI catalog, and a new degree pathway to support learners and institutions worldwide. GenAI Learning at Scale GenAI course enrollments have grown to 12 per minute in 2025, double what we saw last year.

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