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The Customer Education Experts Directory

learnWorlds

Position: Customer Education Leader | Author of “Customer Education” | Co-host of CELab Podcast. Co-host the podcast “CELab: The Customer Education Lab,” released bi-weekly on Apple, Google, Spotify, Stitcher and more. Project leadership. Cross-cultural communication. Leadership Development.

Expert 52
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What a kidney transplant taught me about company culture

CLO Magazine

Where creating a culture of openness, collaboration and high performance is a priority, we cannot turn a blind eye to uncivil behavior. Otherwise, we will find that while we have filled roles in the short term, we have weakened and eroded organizational culture for years to come. A 2018 survey of 1,509 U.S.

Culture 98
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Leveraging existing podcasts in a leadership development ecosystem

CLO Magazine

In the Commonwealth of Pennsylvania’s Department of Revenue, our weekly leadership podcast meeting is one component of a holistic leadership development ecosystem currently in development. This leadership podcast directly connects to the agency’s vision, “to be an innovative, customer-focused and employee-centered agency.”

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Training is only the first step in creating inclusive company culture

CLO Magazine

Companies around the world are making diversity and inclusion a top priority but few are achieving actionable change within their culture. The first year, 2018, was about listening to and assessing our employees’ current state as well as their readiness so that we could identify our biggest areas of opportunity and what was currently working.

Culture 84
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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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Developing the next generation of leaders through shared values at the TTUS

CLO Magazine

In 2018, the Texas Tech University Health Sciences Center engaged in a shared values summit in order to identify shared core values that the university could rally around when bringing its strategic vision to life—transform health care through innovation and collaboration. Compass points: Values: Our true north.

Develop 80
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Diamonds in the Rough

CLO Magazine

Unfortunately, according to the same study, despite investing about $14 billion in leadership development, only 8 percent of these companies felt they had a good leadership development process. Another program offers budding leaders the opportunity to explore their leadership capacity using horses. 1 business issue.