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Mastering Customer Service Training: Strategies That Actually Work

Infopro Learning

Do you want to transform your customer service team into a powerhouse of excellence? The key lies in creating effective customer service training that delivers measurable results. Research by the Harvard Business Review found that 89 out of 100 customer service managers indicated their primary goal was to go above and beyond what customers anticipate.

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Phase 4: Launching and Learning: Gathering Initial Feedback for Learning Impact

Upside Learning

In our previous phase of the Learning Impact Framework , we focused on creating learner pull by building anticipation and engagement before the learning experience even began. Now, as we move into Phase 4, we shift our attention to the launch itself, the pivotal moment when all the groundwork and pre-launch strategies come together. A successful launch is about more than just rolling out the program; its about generating excitement, ensuring smooth access, and gathering the vital feedback that w

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Instructional Design, Reinvented Part 3: Design for Impact – Microlearning, Gamified Paths & Concept Flow

B Online Learning

This article also appears on LinkedIn as part of our Instructional Design, Reinvented series. So far in our series, weve explored the mindset shift behind modern instructional design and the […] The post Instructional Design, Reinvented Part 3: Design for Impact – Microlearning, Gamified Paths & Concept Flow appeared first on B Online Learning.

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AI And Adaptive Learning Platforms: Will All LMSs Integrate AI?

eLearning Industry

Is adaptive learning the future of education? Will all LMSs eventually integrate AI? Let's explore what AI features are already used in LMSs, the driving forces behind this shift, and what the future holds. This post was first published on eLearning Industry.

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How to Turn “Check-the-Box” Compliance Trainings Into Real Learning

Speaker: Brian Richardson, Brian Richardson, Founder and CEO of Richardson Consulting Group

Let’s face it—most ethics and compliance training programs aren’t winning awards for engagement. But that doesn’t mean they can’t be effective, captivating, and maybe even enjoyable! Join learning design expert Brian Richardson for a dynamic session on how to breathe new life into your ethics and compliance training. We'll explore innovative strategies to bring traditionally dry topics to life, making them resonate with learners and drive tangible change.

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Unleash the Fun Dive into the Thrilling World of Big Bass Splash Demo!_1

Edmego Learning

Unleash the Fun: Dive into the Thrilling World of Big Bass Splash Demo! Understanding the Game Mechanics Key Features of Big Bass Splash Strategies for Success The Atmosphere and Sound Design Community and Competitive Play What Makes Big Bass Splash Stand Out? Exploring Other Fishing Games Final Thoughts on Big Bass Splash Unleash the Fun: Dive into the Thrilling World of Big Bass Splash Demo!

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Modern Tech Tools That are Reinventing the Classroom

Hurix Digital

As technology integration gains importance, the divide between those with access to useful tools and those without access widens. With a predicted CAGR of 13.4% from 2024 to 2030, the global education technology market, valued at $142.37 billion in 2023 , is expected to rise substantially. However, this growth raises concerns about equitable access.

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Rethinking Assessment for a Multi-Modal Future

Integranxt

For years, assessment models have revolved around essays, standardized tests, and written examsformats designed for an era when text was the primary mode of academic communication. But todays students’ express ideas through videos, infographics, podcasts, and interactive projects, leveraging digital tools that werent even conceivable when most assessment frameworks were designed.

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Generative AI In Learning: Key Trends L&D Leaders Must Watch In 2025

eLearning Industry

Discover how generative AI is transforming learning technologies in 2025from hyper-personalization to predictive analytics. A must-read for L&D leaders. This post was first published on eLearning Industry.

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Convenient and Fast Discover the Benefits of Pay by Mobile Slots

Edmego Learning

Convenient and Fast: Discover the Benefits of Pay by Mobile Slots Understanding Pay by Mobile Slots How Mobile Payments Work The Advantages of Using Pay by Mobile Slots Security Considerations Future Trends in Mobile Payments for Slots Choosing the Right Casino for Mobile Payments Conclusion Convenient and Fast: Discover the Benefits of Pay by Mobile Slots In today’s fast-paced digital age, the importance of convenience cannot be overstated, particularly when it comes to online gaming and

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The Best Skills Analysis Tools for Upskilling

The world of work is changing rapidly, exposing critical skill gaps across industries. Business and HR leaders are feeling the pressure to upskill employees—but many don’t know where to begin. The best place to start is with a clear, organization-wide view of existing skills. Tools like assessments and competency management software provide that visibility, helping you identify gaps and opportunities across teams and individuals.

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Beyond Basic Forms – Advanced WS Form Techniques for Your LMS with Mark Westguard

LifterLMS

In the latest LMSCast episode, Chris Badgett reintroduces Mark Westguard, the creator of WS Form a robust and adaptable form-building WordPress plugin. Mark Westguard, the creator and principal developer of WS Form , a robust and developer-friendly form-building plugin for WordPress, founded it. Mark and Chris explore advanced applications of forms beyond the typical contact form, emphasizing their potential to improve learning websites and streamline intricate workflows.

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Custom eLearning: Tailored Healthcare Training

CommLab India

W ith the rapid advancements in treatments, technologies, and clinical protocols, healthcare teams require training that is efficient, evidence-based, and directly applicable to their daily practice. Traditional training methods, while foundational, often lack the adaptability and time efficiency needed to address the complexities of modern healthcare.

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Building Trust, Bridging Cultures – A Conversation with Ashutosh Ghildiyal

Integranxt

Beyond the Page Thought Leadership, Insights, and Stories from the Heart of Integra Welcome to Beyond the Page a series that goes beyond the mechanics of publishing to explore the ideas, experiences, and people shaping the future of scholarly communication. In each episode, we feature conversations with Integras leaders and visionaries, offering their perspectives on innovation, purpose, and transformation.

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Unlock the Power of Peer-to-Peer Learning for Employees

Chronus

Peer-to-peer learning is a collaborative approach where employees learn from one another through shared experiences, not just formal training sessions. It encourages employees to teach, offer feedback and build leadership skills in a natural, everyday settingoften in small groups or peer mentoring setups. This method boosts student performance, supports younger or new employees and creates a stronger sense of connection across teams.

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Building Compliant Workplace Violence Prevention Across States: CA SB-553 | NY S. 8358B

Speaker: Speakers:

Workplace violence prevention laws are rapidly evolving, with California’s SB-553 and New York’s Retail Worker Safety Act (S-8358B) leading the way. Join WILL’s experts for a nationwide webinar covering compliance requirements, with a special focus on these key state mandates. We’ll guide you through developing and implementing effective prevention policies, building a compliant plan, and delivering the required annual interactive training.

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Microlearning: Revolutionizing Corporate Training with Bite-Sized Custom eLearning Content

Clarity Consultants

You’ve invested in employee training. The LMS is in place. The content is live. However, engagement and retention are low, and your people still turn to Google or Slack channels to find answers they should already know. Here’s the truth: the problem isn’t your people. It’s the way you’re delivering learning. Traditional training methods, even digital ones, ask too much of learners: time, focus, and endurance.

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Five Underrated Soft Skills to Fuel Career Success

OpenSesame

These are the five most underrated soft skills you can easily strengthen to boost your career. The post Five Underrated Soft Skills to Fuel Career Success appeared first on OpenSesame: Online training today for the skills you need tomorrow.

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Microlearning: Asset Creation Made Easy with AI Tools

CommLab India

C reating engaging microlearning assets can feel like piecing together a puzzle, challenging but rewarding when it all fits. Today, where attention spans are shorter than ever, organizations are turning to microlearning to deliver impactful, bite-sized training. But how do you strike the perfect balance between creativity, efficiency, and effectiveness?

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Embracing the Future of Learning: The Role of Agentic AI in Corporate Training

Dynamic Pixel

In a world where business environments and skill demands are evolving rapidly, traditional corporate training programs are often too slow, too broad, or too rigid to make a meaningful impact. But what if artificial intelligence could not only support content delivery but actively co-create training programs alongside instructional designers? A recent 2025 research study titled “Optimizing Corporate Trainings by Leveraging Agentic AI and Diverse Personas” by Hemant Tale, Satwik P M, a

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HIPAA Compliance 2025: Navigating Regulatory Changes & Industry Trends

Based on comprehensive survey data from diverse healthcare providers, the 2025 HIPAA Benchmark Report delivers actionable intelligence for modern compliance programs. This report examines how organizations are restructuring HIPAA Privacy Programs to address emerging regulatory requirements. Through analysis of staffing models, program operations, and breach management protocols, it provides a clear picture of current best practices.

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High-Impact Leadership Topics for Developing Future Leaders

Chronus

Its a familiar cycle. An organization rolls out a shiny new leadership development program: motivational speakers, online modules, maybe even a retreat. A few months in, its clear the results arent there. Engagement is low. Behavior hasnt changed. Leadership still feels reactive and outdated. So, they call it a failure, shelve the idea, move the budget elsewhere.

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5 of the Best Interactive elearning Examples to Inspire Your Next Training Project

Arlo Training & Events Software

At Arlo our new elearning authoring features are helping more and more training providers everyday create more and more engaging and interactive elearning examples for learners. With this in mind, we’ve rounded up five different interactive eLearning examples. Even better, you can create all of these within Arlo. Use them as inspiration to ensure your eLearning is engaging, helps your learners achieve their objectivesand lets them have fun along the way!

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Top 5 Underrated Soft Skills to Fuel Career Success

OpenSesame

These are the five most underrated soft skills you can easily strengthen to boost your career. The post Top 5 Underrated Soft Skills to Fuel Career Success appeared first on OpenSesame: Online training today for the skills you need tomorrow.

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From Civil Engineering to Leadership through an Online MSc in Management

Coursera

Rebin Zahid, a civil engineer based in Sulaymaniyah, Iraq, has spent more than a decade navigating the complexities of oil and gas construction projects. But in 2024, he decided it was time for something morea shift not just in title, but in mindset. Ive worked through the details of constructionmachinery, concrete, everything, says Rebin. But I wanted to go deeper into management how to lead, how to plan, how to communicate effectively with teams.

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Key Concepts for Maximizing Efficiency in Translation and Localization for eLearning

This guide covers key aspects of successful eLearning localization in 2025. Whether you're new to localization or refining your approach, you'll find useful strategies to improve your process. Learn how to adapt courses for different languages and cultures while ensuring accuracy and engagement. Explore key topics like translation, multimedia, technical adjustments, and quality assurance.

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The Next Frontier in Assistive Technologies That Go Beyond Accessibility

Hurix Digital

When discussing web accessibility, screen readers often come to mind as a crucial tool for individuals with visual impairments. However, the world of assistive technologies extends far beyond screen readers, offering innovative solutions that enhance accessibility and create inclusive experiences for all users. Assistive technology is reshaping the overall learning method and works best as disability support.

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Measuring The Success Of Custom eLearning Solutions: Metrics That Matter

eLearning Industry

Organizations are investing heavily in custom eLearning solutions to streamline training and enhance productivity. However, creating engaging and interactive training modules is just half the battle. The real question is: how do you measure the effectiveness of your eLearning programs? This post was first published on eLearning Industry.

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Mobile Learning: How it Evolved, and Where it’s Headed Next

Litmos

In the U.S. 98% of the population have mobile phones, and 91% have smartphones. Phones have become more ubiquitous than computers. The last census found that just 81% of U.S. households had desktop or laptop computers. You probably guessed this already, but most people have a mobile phone. Mobile learning, or m-learning, is transforming the […] The post Mobile Learning: How it Evolved, and Where its Headed Next appeared first on Litmos.

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Creating a More Accessible Learning Environment

ansrsource - Accelerating Better Ways to Learn!

In todays digital world, accessibility has become a necessity. Government agencies, higher education institutions, and corporations are increasingly recognizing the importance of making learning content accessible to all. To satisfy legal requirements, ethical considerations, and a growing emphasis on inclusivity, the demand for effective accessibility training has never been higher.

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Can Your Organization Spot a Conflict Before It’s a Crisis?

Speaker: Amie Phillips Pablo, VP, Corporate Compliance & Privacy Officer at Novo Nordisk

In today’s complex healthcare environment, navigating third-party relationships has become even more challenging—whether it’s vendor relationships, employee activities, or patient-facing interactions. Left unmanaged, these conflicts can compromise trust, regulatory compliance, and even organizational reputation. So, how can healthcare teams stay ahead?

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Abijah Mashava: From IT Passion to Cloud Computing at Illinois Tech and a Global Mission

Coursera

Abijah Mashavas journey began in Highfield, a small town in Harare, Zimbabwe, and has carried him across continents, into boardrooms, and through various roles in software and systems engineering. Today, hes not only a tech founder and cloud consultant based in Central New York, but hes also a proud graduate of the online Master of Information Technology program from the nationally ranked university Illinois Tech, completed online through Coursera.

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Why Healthcare Apps Must Prioritize Accessibility Now More Than Ever!

Hurix Digital

The COVID-19 pandemic brought about a digital transformation across various sectors, including businesses, schools, government agencies, and significantly advanced accessibility in healthcare through telemedicine and digital health solutions. Healthcare, amidst managing patient surges, sought lasting solutions for secure process management while upholding patient privacy.

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Thought Leader Q&A: Talking Multi-Disciplinary Teams In Custom eLearning Development And Self-Authoring Limitations With Hassan Mourad

eLearning Industry

This Thought Leader Q&A featuring Kashida's Hassan Mourad explores AI in content creation, the sufficiency of self-authoring, what's involved in end-to-end custom eLearning development, and much more. This post was first published on eLearning Industry.