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Do you want to transform your customer service team into a powerhouse of excellence? The key lies in creating effective customer service training that delivers measurable results. Research by the Harvard Business Review found that 89 out of 100 customer service managers indicated their primary goal was to go above and beyond what customers anticipate.
In our previous phase of the Learning Impact Framework , we focused on creating learner pull by building anticipation and engagement before the learning experience even began. Now, as we move into Phase 4, we shift our attention to the launch itself, the pivotal moment when all the groundwork and pre-launch strategies come together. A successful launch is about more than just rolling out the program; its about generating excitement, ensuring smooth access, and gathering the vital feedback that w
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Virtual instructor-led training (VILT) has become a critical option in the constantly evolving field of corporate learning. VILT is a unique and collaborative way to learn as it combines the benefits of traditional classroom training with the flexibility of digital platforms. This method is becoming increasingly useful in modern educational institutions and businesses, where there is an unprecedented need for flexible, easy-to-use, and effective training methods.
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These are the five most underrated soft skills you can easily strengthen to boost your career. The post Top 5 Underrated Soft Skills to Fuel Career Success appeared first on OpenSesame: Online training today for the skills you need tomorrow.
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