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Becoming a Learning Culture: Competing in an Age of Disruption

The Performance Improvement Blog

The only thing holding companies back from learning at the speed of change is their organizational culture which, for many, is a barrier to learning. Most companies have a training culture, not a learning culture. This emphasis on formal training is a barrier to learning and change.

Culture 178
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Manager's Role in Learning and Performance Improvement

The Performance Improvement Blog

An engineer in a prototype department of a manufacturer learns how to operate a 3D printer. Cross-functional team members in a marketing firm learn how to run their project meetings more effectively. A hospital learns how to put the “wow” in customer service. Learning breeds learning and success breeds success.

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Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers. How did the firm turn it around? Did They Like It?

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Beyond the status quo: how enlightened CLOs can enable true employee readiness

CLO Magazine

It’s a perfect storm of pressure, in which chief learning officers weigh ROI and manage digital disruption across industries as they pivot from the age of the customer to the age of the employee. Technology is the fulcrum of L&D transformation from static, “top-down” courses to employee-driven, collaborative learning.

Agile 79
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Learning Insights: Sujatha Das cultivates curiosity, empathy and innovation in L&D

CLO Magazine

Chief Learning Officer’s “ Learning Insights ” series is dedicated to showcasing the thoughts and career journeys of chief learning officers and learning executives—the tireless trailblazers who are transforming the landscape of corporate learning and workforce development.

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The hybrid workforce: More than simply being virtual

CLO Magazine

But what works today won’t necessarily work tomorrow, and those working in the learning and development space should be prepared to continually evolve to meet a range of in-the-moment-of-learning needs. Actions learning leaders can take now. Challenges, obstacles and feedback become opportunities to grow and learn.

Agile 84
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Highlights From Day Two of the Spring 2011 Chief Learning Officer Magazine Symposium

CLO Magazine

Whitmore mentioned that AlliedBarton security officers are always expected to lead by example, promote and embody the culture, values, and benefits of the company with passion, and assume ownership. He mentioned that strong leadership increases employee attitude by 10 percent and customer service by 4 percent on average.