Infopro Learning

DECEMBER 22, 2021

Implementing self-assessment tests and aligning training efforts with your strategic business goals helps your employees to figure out what kind of critical skills and general skills they need to improve. For example, you can train ops employees with customer service representatives or the marketing team.

Program 419

Program Training Train Learning Objects 419

Capytech

APRIL 14, 2021

How to Improve Customer Service with E-Learning. Providing good customer service is critical to business success for almost all companies. Good customer service is not a given, though, and it doesn’t happen by accident. Instead, it requires good customer service skills. Set Clear Objectives.

Customer Service 116

Customer Service Services Custom Metrics 116

Infopro Learning

JULY 27, 2020

Providing quality customer experiences is a huge competitive advantage in today’s market. In fact, the quality of service you provide has a direct impact on your organization’s growth and revenue. You might be surprised to learn that 86% of customers would pay up to 25% more to get a better customer service experience (1).

Sales 309

Sales Custom Simulations Case Study 309

Experiencing eLearning

AUGUST 18, 2020

For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” That’s a specific behavior we can observe and assess. ” As part of your analysis, ask what that really means. You need specifics and examples.

Behavior 493

Behavior Analysis Simulations Photo 493

Infopro Learning

MAY 24, 2021

The training programs were designed to help youth start their careers in IT, healthcare, skilled trades, and customer service. The customer service management training had grown in popularity, but the organization was facing some challenges that were making it difficult to scale the program.

Leadership 406

Leadership Simulations Program Organization 406

Infopro Learning

JUNE 19, 2023

Transparency Market Research (TMR) report states that managed learning services provide a wide range of expertise while reducing training costs by 15% to 20%. This includes everything from content creation and delivery to assessment and reporting. This helps to reduce costs and create greater scalability in their service delivery. #2.

Services 221

Services Management Agile Metrics 221

Infopro Learning

MAY 27, 2024

Central to this endeavor is customer service training and product knowledge enhancement, which are pivotal in maximizing customer satisfaction and driving overall business performance. Managed Learning Services (MLS), a complete outsourcing of learning services, has become a valuable cornerstone in the era of remote work.

Remote Learning 221

Remote Learning Services Diversity Training Management 221

Infopro Learning

NOVEMBER 10, 2022

An example of such a corporate learning strategy would be to reduce customer help tickets and wait times and provide the best customer service to its customers. Training a customer service employee to interact effectively with customers is important to increase sales. Determine Skill Gaps.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Infopro Learning

MARCH 11, 2021

Are you creating the program to improve sales, customer service or the net promoter score? In a classroom scenario, the feedback and learner assessment are solely driven by the instructor. With online learning, learner assessment can be tracked more efficiently, with better opportunities to trace their progress and achievements.

Blended Learning 408

Blended Learning Performance Support Compliance Training Performance 408

Upside Learning

FEBRUARY 26, 2025

They are always on their feet, serving customers, refilling products, and processing transactions. However, they are required to learn new promotions, inventory adjustments, and customer service abilities on the fly.

Compliance Training 147

Compliance Training Simulations eLearning Virtual World 147

Infopro Learning

SEPTEMBER 9, 2021

Once an organization’s business objectives and direction are apparent, leaders may need to assess how well their workforce fits into their pertinent job roles. Once you assess the essential skills required, the next step is to identify adjacent competencies or high-demand skills. Close Skill Gaps. Focus on Skills Adjacencies.

Blended Learning 383

Blended Learning Diversity Training Blended Corporate eLearning 383

Infopro Learning

MAY 14, 2019

It’s no surprise, then, that almost three-quarters of US employees expect their employers to provide them with at least some degree of HR self-service functionality. To be effective, however, an employee self-service portal needs to be user-friendly. participatory training in areas such as customer service and customer support.

Portal 170

Portal Services Authoring Tools Metrics 170

Infopro Learning

APRIL 6, 2020

Infopro Learning is the only organization that has an ‘Outcomes Contract’ drawn up to assess and align with business goals. Is the training program improving sales, customer service or the net promoter score? At Infopro Learning we are building this ecosystem which combines learning and talent development together.

Global 369

Global ROI Metrics Simulations 369

Upside Learning

MARCH 5, 2025

Training That Fails to Keep Pace with Product Lifecycles IT and telecom companies are introducing new goods and services at a never-before-seen pace. Similarly, IT service models are shifting towards cloud-based, subscription-driven ecosystems, requiring constant retraining on updates, integrations, and security protocols.

Compliance Training 147

Compliance Training Cognitive Metrics Augmented Reality 147

Infopro Learning

APRIL 24, 2021

Leadership had changed along with the company’s vision for the customer service centers. Stage 1: Assessing Business Needs. We started our outcomes-based approach by assessing both the current learner and business needs. Solution Overview. They needed to upgrade their employee onboarding process to support this shift.

Business 294

Business Case Study Blended Learning Simulations 294

Gyrus

NOVEMBER 8, 2024

This feature ensures that all actions within the system—such as training completions, assessments, and certification updates—are tracked and accessible, meeting the FDA’s strict standards.

Compliance Training 130

Compliance Training Dokeos Compliance LMS 130

LearnDash

SEPTEMBER 15, 2020

Delivering assessment is a key component of any online course. Sometimes assessments come in the form of direct feedback, like telling a learner if they’re right or wrong. Assessment is a tool for instruction. However, you could improve your assessment by also giving them the reason for why they got an answer right or wrong.

Compliance Training 268

Compliance Training Strategy Course Online 268

Infopro Learning

APRIL 15, 2024

They go beyond simple tasks, tackling skill development, knowledge building, assessments, compliance training, and even onboarding all at once. In customer service training, utilize AI chatbots to mimic customer complaints or inquiries, allowing agents to hone their response skills and provide exceptional service.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

LearnDash

FEBRUARY 11, 2025

This can include installation, customization, and configuration to meet your unique needs. Some LMS providers might even require professional services to get everything running smoothly, especially if you’re dealing with complex integrations or specialized features. Be sure to compare different service levels and pricing.

Cost 130

Cost LMS Upgrade Compliance Training 130

Infopro Learning

MAY 29, 2024

According to Deloitte’s 2023 Global Shared Services and Outsourcing Survey , 31% of organizations increased outsourcing to add agility and resilience to their business models, highlighting the strategic significance of this approach. Nearshore outsourcing refers to working with service providers in nearby countries or regions.

Outsource 221

Outsource Global Off-shore Diversity Training 221

Experiencing eLearning

APRIL 7, 2020

The bottom line is, relationships get stronger through empathy, service, and creating reciprocity where everybody wins. The LPI Capability Map – Learning and Performance Institute Free self assessment on skills and competencies in learning and development. Here’s the thing. Kaleigh Moore. L&D skills. Peter Nelson.

eLearning Strategy 312

eLearning Strategy eLearning Consultant eLearning Network 312

Experiencing eLearning

APRIL 21, 2017

For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” That’s a specific behavior we can observe and assess. ” As part of your analysis, ask what that really means. You need specifics and examples.

Storyboard 269

Storyboard Behavior Analysis Photo 269

Gyrus

MARCH 18, 2024

Why should you have an LMS with an in-built assessment engine? An effective LMS assessment engine will provide e-learning with an extra edge. And in fact, the new LMS with an inbuilt assessment engine will help you monitor employee performance efficiently. Stay in compliance with assessment-based certifications.

Engineering 130

Engineering LMS Assessment Compliance Training 130

Gyrus

MARCH 18, 2024

Why should you have an LMS with an in-built assessment engine? An effective LMS assessment engine will provide e-learning with an extra edge. And in fact, the new LMS with an inbuilt assessment engine will help you monitor employee performance efficiently. Stay in compliance with assessment-based certifications.

Engineering 130

Engineering LMS Assessment Compliance Training 130

Gyrus

MARCH 18, 2024

Why should you have an LMS with an in-built assessment engine? An effective LMS assessment engine will provide e-learning with an extra edge. And in fact, the new LMS with an inbuilt assessment engine will help you monitor employee performance efficiently. Stay in compliance with assessment-based certifications.

Engineering 130

Engineering LMS Assessment Compliance Training 130

LearnDash

DECEMBER 19, 2023

Audit your product and processes If you want to increase your revenue, keep your product (membership content and website), marketing, customer service, and purchase processes in top shape. Check your subscriptions and services to be sure that the plans you’re paying for match your needs. It’s time to tighten those bolts!

Tips 279

Tips Site Social Media Gamification 279

LearnDash

APRIL 29, 2021

A thorough needs assessment. Fortunately, if you’re developing an employee training course on the outside to pitch to an organization, the needs assessment is often the first step toward winning over more members of the leadership team. Your needs assessment should indicate what the intended outcome of training is.

Compliance Training 271

Compliance Training Effectiveness Course Case Study 271

Infopro Learning

JANUARY 19, 2023

Some of them are discussed below: Assessing the Right Learning Need Firstly, your manager or leader must identify the needs and vision of the organization. Managers must provide assessments in the form of a survey, interview, or research to understand the training needs of their employees.

Custom eLearning Development 221

Custom eLearning Development Diversity Training Metrics Program 221

Infopro Learning

MAY 1, 2018

Can they upsell services or add-ons to increase your profits? A product knowledge quiz show allows you to assess their understanding of these crucial areas. Corporate learners need to assess the situation and come up with the best course of action. Customer Service Scenarios. Team Troubleshooting.

Compliance Training 193

Compliance Training Games Online Simulations 193

Avilar

AUGUST 7, 2024

A sales capability may be ‘lead generation,’ which may require many granular skills (CRM systems, email composition, customer segmentation). Capabilities are bigger or more comprehensive than skills as they are developed through experience, real-world projects, and peer assessment.” Skills are specific learned abilities.

Skills 94

Skills Benefits Business Management 94

Infopro Learning

FEBRUARY 28, 2020

AI-enhanced training programs analyze employee responses and learning patterns to assess and create learning paths to meet each employees’ preferences. Whether it is used for customer service or compliance training, micro-learning helps mobile or remote employees fit in training into their busy schedules. Conclusion.

Compliance Training 294

Compliance Training Blended Learning Micro-Learning Case Study 294

Infopro Learning

MARCH 30, 2023

The Banking, Financial Services, and Insurance (BFSI) industry plays a critical role in driving economic growth and stability across the globe. It encompasses various financial services, including banking, insurance, and investment management. This can be done through surveys, assessments, and interviews.

Industry 221

Industry Compliance Training eLearning Consultant eLearning Strategy 221

Infopro Learning

JULY 16, 2024

Customer Support and Service Ongoing support and service are critical for the success of your training programs. Choose a partner that offers excellent customer support and is responsive to your needs, providing continuous assistance and updates. Yet, this approach highly depends on selecting the right partner.

Compliance Training 221

Compliance Training Outsource Compliance Program 221

Infopro Learning

OCTOBER 18, 2023

This marked the start of diverse sales techniques like SELL (Show, Explain, Lead, Let), ADAPT (Assessment, Discovery, Activation, Projection, Transition), and ARC (Ask, Recommend, Cross-sell, Close), which encouraged showcasing, self-discovery, and complementary sales.

Behavior 221

Behavior Metrics Teams Custom 221

Upside Learning

SEPTEMBER 25, 2024

Risk Management: Enhanced risk management includes credit risk, operational risk, and compliance risk assessment, measurement, and mitigation. Customer Service Excellence: Focuses on relationship management and engaging the client through role-plays and data-driven case studies to enable staff to respond to the various client needs.

Compliance Training 147

Compliance Training Diversity Training Case Study Custom eLearning Development 147

Thinkdom

OCTOBER 30, 2024

To enhance learning, organizations embed quizzes and assessments within simulations , guiding learners to revisit challenges and track progress. Top Tools for Creating Simulations in Custom eLearning Solutions Adobe Captivate A robust authoring tool used to create responsive software simulations, eLearning modules, and video tutorials.

Simulations 52

Simulations Custom eLearning Development eLearning Tools Authoring Tools 52

Attensi

OCTOBER 21, 2024

In the age of AI the pace of change in the workplace has really accelerated, so employers need to recognize not only the need for support but to assess what that support is and apply the right training. Coming back to find more than a few new faces, but also new systems and updated product and service offerings, can be pretty overwhelming.

Support 101

Support Social Networks Simulations Confidentiality 101