LearnDash

NOVEMBER 21, 2023

Here are 10 things to consider: Prioritizing new members over existing ones Neglecting user experience Not delivering fresh content Sacrificing quality for quantity Not building trust Making big changes too frequently Spamming members Giving sub-par customer service Not surveying your members Reinventing the wheel Let’s take a closer look.

Site 278

Site Customer Service Trust Community 278

Continu

SEPTEMBER 24, 2019

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do.

Customer Service 75

Customer Service Services Custom Authoring Tools 75

Infopro Learning

JULY 8, 2022

Thanks to the increasing use of technology and over-exposure to different forms of media, their attention spans are often shorter. Micro-learning tools, on the other hand, offer the opportunity to receive information quickly and effectively. Millennials have a dozen distractions that can tear their attention away.

microlearning 221

microlearning Information Overload Micro-Learning Mobile Learning 221

Infopro Learning

APRIL 6, 2020

Another interesting trend that is gaining attention is Content curation. An organization that helps L&D teams deliver sustained employee experience through training & other talent development and management tools is a clear winner within the industry. Is the program enhancing safety and security of employees?

Global 369

Global ROI Metrics Simulations 369

Clark Quinn

MAY 4, 2021

If they’re not reporting on measurable changes in the improvement of business metrics, like sales, customer service, operations,e tc, they’re not demonstrating their worth. We produce the courses our customers need. Further, you want the right tool for the job. It’s a waste of money.

Metrics 275

Metrics LMS Job Social Media 275

Infopro Learning

MARCH 27, 2023

However, to create an effective L&D program, it is essential to identify the right employee performance metrics that require attention. Important BFSI employee metrics for L&D initiatives Customer satisfaction In BFSI, customer satisfaction is the most critical metric for success.

Metrics 170

Metrics Performance Compliance Training Augmented Reality 170

CourseArc

JANUARY 10, 2017

Video is a powerful instructional tool, but some of your students will need the extra step of captions in order to fully appreciate the message in a video-based lesson. This can be a time-consuming process, but fortunately several tools have been created to make this easier for online teachers and instructional designers.

Hosting 100

Hosting Video Tools YouTube 100

Infopro Learning

SEPTEMBER 16, 2022

In recent years, heavy expenditures have been made on training salespeople to deliver excellent customer service. The session was intriguing, with expert insights on how to better enable the sales team to research target buyers, best practices, and tools required to address the needs of modern buyers. Listen to the?

Behavior 221

Behavior Sales Metrics Oracle 221

Infopro Learning

APRIL 17, 2025

This blog highlights how consulting expertise is disrupting L&D leveraging innovations that harness AI and immersive tools to improve learning for both learners and organizations. They generate no-risk environments for practicing complex skills, from surgical procedures to customer service scenarios.

eLearning Consultant 170

eLearning Consultant Consulting Digital Blended Learning 170

Arlo Training & Events Software

FEBRUARY 16, 2025

To run online training successfully training and course providers need tools that: Set up, deliver, and run online sessions: Trainers need an easy way to schedule and host online sessions, allowing them to connect with learners, present materials, and engage in real-time discussions.

Compliance Training 52

Compliance Training Diversity Training Blended Learning Authoring Tools 52

Infopro Learning

SEPTEMBER 8, 2023

ChatGPT has been implemented in numerous applications, including customer service, virtual assistants, and content generation. Its ability to generate engaging, personalized, and adaptive text has made it a valuable tool in various domains. It is based on the GPT-3.5

Roles 221

Roles Case Study Virtual World Simulations 221

ProProfs

OCTOBER 26, 2022

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . Industry Knowledge .

Customer Service 52

Customer Service Assessment Services Custom 52

Edume

JUNE 2, 2021

Ride-sharing giant Uber launches a new learning initiative using industry leading mobile-based training tool EduMe, to improve earners’ overall knowledge and wellbeing, build loyalty and ensure continued app use.

Skills 98

Skills Tools Develop Micro-Learning 98

Learningtogo

AUGUST 11, 2022

There’s so much information out there, some AI tools are expensive, and it’s easy to get overwhelmed. Start paying attention. Instead of building, say, a branching scenario, you can have a practice chat bot for salespeople or customer service people. However, I’m not sure where to start.

Program 162

Program Website Streaming Learning 162

Arlo Training & Events Software

NOVEMBER 3, 2024

Set expectations and address technical challenges early Begin sessions by setting clear expectations about tech needs, and provide a quick “how-to” for any unfamiliar tools or features. You can use tools like Zoom Polls, Mentimeter, or Poll Everywhere to create quick, multiple-choice questions that participants can answer in seconds.

Case Study 52

Case Study Activities Ideas Diversity Training 52

KnowledgeCity

FEBRUARY 26, 2025

Assumption to Challenge: Higher pay is the only retention tool. Breaking problems down is essential, but leaders also need a way to prioritize which issues require immediate attention. Example: Retaining Top Talent Without Raising Salaries Traditional Thinking: Employees leave because competitors offer higher salaries.

Problem 52

Problem Compliance Training Issue Methods 52

eLearning Brothers

DECEMBER 6, 2017

Capture their attention by showing them what can happen when they’re successful or what happens when they’re not. Object Lesson: Use an “object lesson” approach to gain attention: this can be done just as easily in eLearning as in the classroom. In short, show the impact and results to others and the organization. The list goes on.

Design 138

Design eLearning Strategy eLearning Slides 138

Ninja Tropic

JANUARY 13, 2025

One of the best tools for creating an impactful onboarding process is video. People have short attention spans, so keep your videos concise and to the point. People have short attention spans, so keep your videos concise and to the point. Do you want to ensure they know how to use internal tools effectively?

Examples 52

Examples Video Effectiveness Learning Objects 52

Paradiso

OCTOBER 24, 2023

Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. Despite this, many organizations need to give agent training the attention it deserves. Paradiso LMS boasts a top-notch authoring tool , enabling you to create engaging customer service training programs.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Software 91

eLearning Brothers

JULY 12, 2018

Bill West, Executive Director of Custom Services here at eLearning Brothers, and Dr. Michael Allen, the Founder and CEO of Allen Interactions, discussed these new instructional techniques, and some ideas to increase the quality and effectiveness of eLearning. Future of eLearning – Games and the Millennials’ Attention Deficit Disorder.

Write Blog 90

Write Blog Articulate Customer Service Director 90

Docebo

NOVEMBER 11, 2019

In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Your customers are the source of revenue for your business, and paying attention to them can be the difference between them closing the deal as happy new customers or walking away.

Custom 113

Custom Benefits Docebo Business 113

Paradiso Solutions

DECEMBER 5, 2024

One such effective methodology is the Nine Events of Instruction by Gagné, which mainly involves gaining learners’ attention, providing learning guidance, and eliciting performance. Use smart learning tools that check how students are doing and suggest content just for them.

Instructional Design 52

Instructional Design eLearning Strategy Instructional Instruction 52

Aptara

FEBRUARY 3, 2022

Startups and small companies bring innovative products and services to market and focus their attention primarily on developing, marketing, and selling. One thing that becomes an obvious and necessary business requirement and expense is supporting customers post-purchase or perhaps to field inquiries.

Outsource 98

Outsource Support Custom Business 98

IT Training Department Blog

OCTOBER 22, 2024

By tailoring training to align with your company’s specific needs and goals, you offer your team more than just knowledge, you give them the capability to utilize the software as a bespoke tool that drives your business forward in a unique way specific to how your company does things.

vendor 54

vendor Enterprise Software Solution 54

Hurix Digital

MAY 17, 2025

The marketplace constantly evolves with the rapid development of digital tools and technologies. This is especially being applied to the customer service industry, where soft skills and patience are extremely important. Consequently, the skills required to do a job are also changing.

Corporate Learning 52

Corporate Learning Corporate eLearning Trends Blended Learning 52

TalentLMS

NOVEMBER 18, 2020

Examples of hard skills include computer software competence, specific technical qualifications, customer service, tax accounting, etc. You want to have a team that is familiar with the latest updates in software systems, or that can handle a variety of new tools, right? Customer service skills.

Skills 98

Skills Cloud Computing Customer Service Train 98

Avilar

JANUARY 18, 2023

Market opinions can be nearly as varied, weighing in on features, point solutions versus platform technologies, price, customer service and so many other variables. Their technologies tend to include a richer feature set that better supports unique elements of customers’ talent management programs.

Companies 98

Companies Organization Management vendor 98

Fly Plugins

NOVEMBER 7, 2023

Aside from short attention spans, one of the biggest reasons is that many people have been conditioned to short form video content. This helps captivate learners’ attention and enhances their learning experience. Video lessons can be powerful tools for explaining concepts or demonstrating skills.

microlearning 130

microlearning Guide Learning Objects Courseware 130

Gyrus

MARCH 18, 2024

It’s a whirlwind of challenges, from dwindling revenues as customers tighten their purse strings to fierce competition as rivals clamor for attention like hungry seagulls. Satisfied customers are likelier to continue doing business with a company, even during an economic downturn.

Strategy 130

Strategy LMS Case Study Train 130

Gyrus

MARCH 18, 2024

It’s a whirlwind of challenges, from dwindling revenues as customers tighten their purse strings to fierce competition as rivals clamor for attention like hungry seagulls. Satisfied customers are likelier to continue doing business with a company, even during an economic downturn.

Strategy 130

Strategy LMS Case Study Train 130

Hurix Digital

JUNE 1, 2025

How Gamification Induces Higher Customer Engagement in Retail? Gamification in retail improves the customer shopping experience by driving their attention and making it a fun and enjoyable process. Here are a few ways gamification helps retain higher customer engagement: 1.

Augmented Reality 52

Augmented Reality Program Blended Learning Gamification 52

Avilar

OCTOBER 20, 2021

Market opinions can be nearly as varied, weighing in on features, point solutions versus platform technologies, price, customer service and so many other variables. Their technologies tend to include a richer feature set that better supports unique elements of customers’ talent management programs.

vendor 95

vendor Organization Management Agile 95

Spark Your Interest

APRIL 11, 2024

Digital assistants, GPS guidance, autonomous vehicles, and generative AI tools (like Open AI’s Chat GPT) are just a few examples of AI in the daily news and our daily lives.” Common Tools For Using AI In Training ID-Assist – This is an innovative AI for training solution used within ChatGPT.

Benefits 147

Benefits Course Train Training 147

Learning Pool

NOVEMBER 8, 2023

Yet for all the attention paid to revolutionary software and hardware, it is people who are driving the technology industry. This gap is affecting areas like cybersecurity, productivity, competitiveness, and customer service. New tech is transforming businesses and lives.

Industry 98

Industry Technology Skills Knowledge Worker 98

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It’s a helpful tool that ensures smooth communication and problem-solving.

Case Study 91

Case Study LMS Customer Service Train 91

TalentLMS

AUGUST 4, 2022

For instance, say you’re creating a course on customer service. You might have separate modules to teach handling complaints, solving problems, and building customer relationships. The right target will help you understand what content to include and what tools to use. 5 steps for how to create a training module.

Module 98

Module Templates Course Learning Objects 98

eLearningMind

DECEMBER 17, 2021

Right now, it’s hard to imagine that classroom-based training will ever happen again, but it’s still an effective training tool, especially when you want learners to try out scenarios and work out problems as a team. VILT can also be combined with collaborative tools such as discussion boards and roleplay so the human element isn’t lost.

Sexual Harassment Training 98

Sexual Harassment Training Methods Blended Learning Harassment Training 98