Infopro Learning

APRIL 10, 2025

The success or failure of companies hinges on their ability to hit the mark in the eyes of their customers, and this is all underpinned by a team of employees with excellent customer service skills. The following checklist outlines the customer service skills every professional should cultivate to excel in this critical field.

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Infopro Learning

APRIL 15, 2025

The learning landscape transforms daily with new systems, skills, and tools. One-way lectures or old eLearning ideas fail to hold employee attention or drive meaningful outcomes. This helps them have a bright future for the business, enabling faster learning, better skill application, and measurable performance outcomes.

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Paradiso

JANUARY 20, 2025

The answer lies in power skills an essential yet often overlooked asset. These skills help businesses build trust and create lasting relationships with customers by delivering personalized service infused with a human touch. What Are Power Skills? From Soft Skills to Power Skills: Why the Change?

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Roles Custom Skills Customer Service 91

Infopro Learning

SEPTEMBER 22, 2023

Achieving this level of customer care necessitates a specific set of skills within your team. Effective training will enable them to cultivate essential skills that will set your company apart, ensuring customer satisfaction at every touchpoint. It is a crucial skill for employees working in customer service.

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Customer Service Services Custom Skills 221

Clarity Consultants

FEBRUARY 25, 2025

Storytelling captivates attention by presenting information in a compelling, relatable format. Below are proven techniques to maximize its impact: To truly enhance training programs, it is essential to build and leverage storytelling skills, which can significantly improve learner engagement and knowledge retention.

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Case Study Corporate eLearning Custom eLearning Development Diversity Training 52

Infopro Learning

JULY 27, 2023

Effective eLearning initiatives perpetually employ this indispensable yet somewhat inconspicuous skill. According to the Association for Talent Development , instructional design involves crafting learning experiences and resources to facilitate acquiring and practically applying knowledge and skills.

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Instructional Design Skills Content ADDIE 221

CommLab India

OCTOBER 22, 2024

I n the fast-paced world of eLearning, where attention spans are fleeting and learners crave interactive experiences, simulations emerge as a powerful tool to revolutionize the way we acquire knowledge and skills. This blog explores the exciting world of eLearning simulations.

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Simulations eLearning Tools Benefits Tools 116

Infopro Learning

AUGUST 23, 2021

Training can successfully help remote teams in mastering new skills and boosting workforce productivity. Due to short attention spans and busy work schedules, employees don’t have enough time to consume lengthy training content. This ensures flexibility and helps overcome the challenge of a short attention span.

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Custom eLearning Development Trends Custom eLearning Strategy 419

Upside Learning

SEPTEMBER 19, 2024

In our last blog, we spoke about the concept of skilling as a vital organizational priority in the face of rapid change. We said that achieving new skills that can be learned and applied quickly would remain critical to competitiveness. How does one ‘skill’? Then, the directions need to be broken down into essential skills.

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Infopro Learning

DECEMBER 22, 2021

By paying close attention to industry trends, you can better predict the skills your employees will need, and the training required. Implementing self-assessment tests and aligning training efforts with your strategic business goals helps your employees to figure out what kind of critical skills and general skills they need to improve.

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Program Training Train Learning Objects 419

eLearning Industry

SEPTEMBER 5, 2024

With our phones buzzing every second, it's tough to concentrate on learning and developing new skills. Read about how nano-learning can help with that and change the way we approach education. This post was first published on eLearning Industry.

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Attention Skills Develop Learning 115

Experiencing eLearning

APRIL 2, 2024

While no solution is right for every training situation, we know that providing opportunities for practice with feedback is critical for developing skills. In this interview with Amit Garg on the L&D Go Beyond Podcast, I discuss scenario-based learning and how that can increase skill transfer to real-world environments.

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Podcaster Podcasts Podcasting Diversity Training 418

Infopro Learning

DECEMBER 16, 2021

Structuring Talent Management Around Skills, Not Roles. With new requirements to fulfil job roles effectively, new skills are needed. According to Gartner , nearly 60% of HR leaders believe that their topmost priority will be building critical skills and competencies. Focus on Employee Experience. Conclusion.

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Statistics Leadership Gartner Develop 408

Infopro Learning

AUGUST 6, 2021

Performance consulting pays particular attention to the company’s performance weaknesses and finds a way to improve them. – Training employees to teach them new skills is not enough. For the most part, learning doesn’t lead to better organizational performance because learners fail to retain the knowledge or skills learnt.

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Consulting Performance Training Train 419

Experiencing eLearning

NOVEMBER 28, 2023

Writing branching scenarios is a skill Writing branching scenarios is a specific skill. It’s a skill that can be trained and learned, just like writing voice-over scripts or writing multiple-choice questions. But it’s a skill that takes practice and effort. That’s a skill too. “True.

Instructional Design 530

Instructional Design Write Blog Behavior Metrics 530

Infopro Learning

DECEMBER 27, 2022

Improving Workforce Skills. Microlearning courses allow employees to take ownership of what skills they acquire and how they apply them to learn on the job. In addition, micro content can also help teach a particular skill which helps employees grow in their career path. Organizing Awareness Campaigns. Final Thoughts.

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microlearning Performance Support Performance Course 450

Infopro Learning

JUNE 18, 2021

Employees who work from home now have additional distractions and tasks that are competing for their attention. There are two different types of interactive elements that help to engage learners and improve their skills. Skill Building with Practice. Today this challenge has not become any easier. Learning Together.

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ROI Blended Learning Simulations Methods 454

Infopro Learning

DECEMBER 28, 2021

Trusting employees with flexibility and providing them with hybrid working environments allows workforces to work more attentively. In 2022, we will witness immense growth in organizations whose L&D professionals can leverage their workforce’s desire to develop their skills. Reskilling, upskilling, and cross-skilling.

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Global Services Trends Simulations 418

Infopro Learning

JUNE 29, 2021

Increased Need for Data fluency and Digital Skills. After the initial health and safety restrictions were put in place in 2020, organizations adapted by enabling employees to work remotely, this created an increased need for employees to quickly learn an entirely new skill set. Talent Shortages and Skills Gaps. Data security.

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Solution Business Agile eLearning Strategy 419

Infopro Learning

AUGUST 29, 2017

This decrease in consumption has caught the attention of many CLOs because it has a drastic impact on the return on investment for content production. Many L&D organizations are struggling to keep up with rapidly changing learner expectations, which has resulted in incredibly sharp declines in content consumption.

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Metrics CLO Social Media Learning 472

Degreed

AUGUST 6, 2024

Skills are the key to unlocking a wealth of positive business impacts like driving workforce change, scaling personalized development, improving organizational agility, and boosting employee performance—and more and more your business should pay attention. It’s time to put skills and skill data to work.

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Skills Business Taxonomy Agile 59

Infopro Learning

DECEMBER 12, 2022

This economy is unprecedented; despite increasing inflation, talent is in great demand due to a skills shortage. Organizations are running out of skilled employees and are moving towards a period of economic and talent uncertainty. 5 Ways Learning Talent Providers Are Transforming Skilled Talent Hiring. Enhanced Scalability.

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Organization Outsource vendor Expertise 419

Gyrus

AUGUST 15, 2024

This can improve employee skills, knowledge, and satisfaction with their work. Importance of Measuring Training Effectiveness Measuring training effectiveness is crucial to fine tune learning and development programs to make them as effective as possible.

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Analytics Metrics LMS Compliance Training 147

Infopro Learning

NOVEMBER 10, 2022

It also contains details about the training programs’ budgets, the level of executive sponsorship needed, the skills that need to be prioritized, and a map to measure the impact of those skills on the business outcomes. Closing the skill gaps. Chalk Out Skills And Competencies. Determine Skill Gaps.

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eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Infopro Learning

FEBRUARY 10, 2023

The ability to create realistic and engaging virtual environments for employees to learn and practice new skills can provide many benefits for organizations. Employees can participate in virtual scenarios and competitions, encouraging them to learn and apply the skills they have acquired. CAGR between 2022 and 2030.

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Corporate eLearning Diversity Training Program Augmented Reality 408

Infopro Learning

JULY 30, 2021

Working with an outsourced provider who has an entire team of experts who can dedicate their time and attention to your organization’s learning and development projects can help speed up the entire process. Employees need to successfully gain new skills and knowledge to embrace these changes.

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Infopro Learning

JULY 20, 2021

L&D has become a top priority for organizations that are focusing their attention on employee reskilling this year. High-quality employee training programs play a critical role in helping business equip their employees with the knowledge and skills they need for success. There are learning vendors with highly niche skills.

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Services Outsource Management Guide 419

Infopro Learning

OCTOBER 29, 2021

Companies are relying on their intangible assets—skilled employees, exceptional leaders, and knowledge. Leaders should spend more time governing the learning experience and other relevant tasks requiring their undivided attention and involvement. These trends have elevated the importance of the learning and development function.

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Services Management Outsource Training 419

Experiencing eLearning

APRIL 4, 2023

The good news is that it’s a skill like anything else, and you can get better with practice. Follow these tips for writing dialogue that feels realistic to your learners and holds their attention. Oliver is a new hire who is overly confident in his skills. She wants him to respect her expertise.

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Examples Tips Write Blog Trust 419

LearnDash

AUGUST 4, 2020

It will pay attention to what vocabulary the learners knows, which grammar examples they struggle with, and what content they seem to enjoy. It gives language learners the opportunity to practice their skills and gain confidence before they have to step in front of a real person. How are they applying this research to their courses?

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Examples Pattern Virtual World Emergent 307

Infopro Learning

JANUARY 26, 2025

Cognitive learning theory explains how mental cognition is essential during learning new skills, understanding different ideas, and masteringcomplicated tasks. Attention: The very first step (and perhaps the most critical), attention can be conscious (deliberate focus)or unconscious (absorption without explicit awareness).

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Cognitive Roles Learning Theory Develop 221

Experiencing eLearning

OCTOBER 26, 2021

Sometimes I use this at the beginning of training to “hook” learners’ attention. Some job roles require working with text, so practicing important skills means having big blocks of text on the screen. In that case, you need to practice that skill. This is a practice activity for one step in a real-world skill.

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Wage and Hour Training Compliance Training Case Study Training 447

Infopro Learning

JUNE 1, 2021

They are starting to refocus their attention from survival towards building strategies that reduce risk and build resilience. Why is it important for the organization to have behaviors, skills capabilities that will enable that achieving those outcomes? Last year many employees moved into remote roles.

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Strategy Statistics Digital Podcasts 410

Experiencing eLearning

APRIL 30, 2019

Learners pay attention to the irrelevant, seductive details and connect those details to their own prior knowledge. Develop ways to practice skills that require training. If that extra information is interesting, you might think there’s no harm in including it. However, this can actually depress learning.

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eLearning Consultant Learning Theory Sound 408

Learnnovators

APRIL 12, 2023

It was either not covered in the course at all, or it was and he hadn’t paid attention. It’s essential to grab your learner’s eyeballs and get them to pay attention. If they don’t pay attention, how will they understand or absorb anything? We want them to pay attention, so that they can learn. X didn’t know.

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Learner Policies Attention Confidentiality 277

Infopro Learning

OCTOBER 10, 2022

There’s no doubt that organizations around the globe are grappling with skill shortages to varying degrees. A digitally-oriented, company-wide training initiative needs the attention of the C-Suite to ensure effortless execution and actual results. Reinforce Newly-Learned Skills in The Workplace. Embrace the Science Behind It.

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Organization Guide Outsource Cognitive 221