Remove Attitudes Remove Communication Remove Problem
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DEI Training and Branching Scenarios

Experiencing eLearning

In the Learning Guild research report What Works–and What Doesn’t–in Diversity Training , Jane Bozarth summarizes the problems. Taking the perspective of someone else, even virtually in training, can improve attitudes and change behaviors. It can’t just be about “effective communication with diverse teams.”

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How To Use AI to Write Scenarios

Experiencing eLearning

For each idea, tell me the names of 2 or more characters and the problem they are having.” “The New Hire with Attitude”: Jason is a new hire who comes into the company with a lot of confidence and a “know-it-all” attitude. “Give me 5 ideas for stories about workplace conflict.

Attitudes 307
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Top Customer Service Skills Every Employee Should Have

Infopro Learning

Here are a few factors to consider before engaging with customers: Customers want to be listened to: A common problem in customer service is that companies often don’t allow customers to express themselves or actively pay attention to what they say. Keep the conversation simple, concise, and avoid using confusing jargon.

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Building High-Performing Teams: Leadership Training Solutions for Collaborative Success

Infopro Learning

Such leaders leverage this collective wisdom to formulate effective strategies and resolve complex problems. This means cultivating one’s attitudes, beliefs, words, tone, body language, and, most importantly, actions. A positive attitude can help leaders see opportunities, even in tough situations.

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Social Networking – A Contrarian View

Upside Learning

Such networks come into their own when you want to find people who can help you solve problems, provide insights, or provide expertise you may not have. Till that time, I wouldn’t be relying on them for much more than connecting and communicating, another tool like IM, video chat, VoIP etc.

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Barriers to Learning in Organizations

The Performance Improvement Blog

Not discussing the un-discussable – everyone has a shared but un-spoken understanding that certain issues are not to be confronted and resolved, e.g., one employee’s negative attitudes are bringing down morale of the organization but nobody will talk about this problem for fear of retribution.

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A Year of “The Performance Improvement Blog” in Review

The Performance Improvement Blog

The topics ranged from creating a learning culture to increasing employee engagement to improving organizational communication to evaluating executive coaching, and more. Leaders Make or Break Employee Engagement - A leader’s attitude and behavior determine whether an organization has an engaged workforce or not. What Do You Mean? -

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