Remove Attitudes Remove Communication Remove Problem
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DEI Training and Branching Scenarios

Experiencing eLearning

In the Learning Guild research report What Works–and What Doesn’t–in Diversity Training , Jane Bozarth summarizes the problems. Taking the perspective of someone else, even virtually in training, can improve attitudes and change behaviors. It can’t just be about “effective communication with diverse teams.”

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How To Use AI to Write Scenarios

Experiencing eLearning

For each idea, tell me the names of 2 or more characters and the problem they are having.” “The New Hire with Attitude”: Jason is a new hire who comes into the company with a lot of confidence and a “know-it-all” attitude. “Give me 5 ideas for stories about workplace conflict.

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Top Customer Service Skills Every Employee Should Have

Infopro Learning

Here are a few factors to consider before engaging with customers: Customers want to be listened to: A common problem in customer service is that companies often don’t allow customers to express themselves or actively pay attention to what they say. Keep the conversation simple, concise, and avoid using confusing jargon.

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The Ultimate Checklist of Must-Have Customer Service Skills

Infopro Learning

When a customer complains about a shipment taking too long, a sympathetic response, such as I can understand how disappointing that must be, shows that youre diagnosing a problem and engaging. This shows you are attentive and ensures you tackle the right problem. Positive Attitude: Making the Experience Right Positivity is contagious.

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Building High-Performing Teams: Leadership Training Solutions for Collaborative Success

Infopro Learning

Such leaders leverage this collective wisdom to formulate effective strategies and resolve complex problems. This means cultivating one’s attitudes, beliefs, words, tone, body language, and, most importantly, actions. A positive attitude can help leaders see opportunities, even in tough situations.

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Social Networking – A Contrarian View

Upside Learning

Such networks come into their own when you want to find people who can help you solve problems, provide insights, or provide expertise you may not have. Till that time, I wouldn’t be relying on them for much more than connecting and communicating, another tool like IM, video chat, VoIP etc.

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Barriers to Learning in Organizations

The Performance Improvement Blog

Not discussing the un-discussable – everyone has a shared but un-spoken understanding that certain issues are not to be confronted and resolved, e.g., one employee’s negative attitudes are bringing down morale of the organization but nobody will talk about this problem for fear of retribution.