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The Ultimate Checklist of Must-Have Customer Service Skills

Infopro Learning

The success or failure of companies hinges on their ability to hit the mark in the eyes of their customers, and this is all underpinned by a team of employees with excellent customer service skills. The following checklist outlines the customer service skills every professional should cultivate to excel in this critical field.

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Barriers to Learning in Organizations

The Performance Improvement Blog

Twelve of these common barriers are: Program focus – new programs and services are evaluated in isolation rather than as interdependent parts of the whole organization, e.g., a diversity workshop is evaluated by the participants at the end of the workshop, not by everyone in the organization weeks and months after the workshop.

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A Year of “The Performance Improvement Blog” in Review

The Performance Improvement Blog

The topics ranged from creating a learning culture to increasing employee engagement to improving organizational communication to evaluating executive coaching, and more. Here are the links with a short excerpt from each post: How to Create a Learning Culture in Organizations - Organizational learning is not about training.

Blogging 182
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Best Practices and Strategies to Implement Experiential Learning Design

Hurix Digital

This design process focuses on integrating elements such as real-world experience, critical thinking, problem-solving, and reflection into the learning environment. These methods range from internships and apprenticeships, providing hands-on work experience, to service learning that combines academic learning with community service.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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Design Thinking Culture Change in IBM

The Performance Improvement Blog

The need for creating and sustaining a learning culture in organizations is critical given the rise of digital technology, the rapid pace of change, the complexities of globalization, and the growing development demands of a diverse workforce. To try to change a culture in a company that size is a daunting task.”.

IBM 100
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eLearning in the Workplace

TalentLMS

eLearning has become the cornerstone of education services to the mobile and the busy employee. The learning culture influences the daily work-context. Simulation-based learning is highly effective in developing the learner’s knowledge, skills, and attitudes. Just-in-time training is the name of the game.